About the job
Who We Are
At Pave, we are pioneering the leading compensation platform in the industry, merging the largest real-time compensation dataset with advanced AI and machine learning capabilities. Our platform refines the science and art of pay, providing over 8,500 companies with unmatched confidence in compensation decisions.
Renowned organizations such as OpenAI, McDonald's, Instacart, Atlassian, Synopsys, Stripe, Databricks, and Waymo leverage Pave to turn every pay decision into a significant competitive edge. We manage over $190 billion in total compensation spend within our systems, with 70% of the Forbes AI 50 utilizing Pave for compensation benchmarking.
We believe the future of compensation should be real-time and predictive, and we are making this vision a reality now. We've successfully raised $160 million in funding from leading investors including Andreessen Horowitz, Index Ventures, Y Combinator, Bessemer Venture Partners, and Craft Ventures.
The Account Management Team @ Pave
The Account Management team at Pave is crucial for customer retention and growth. We collaborate with some of the most innovative companies globally, helping them develop smarter compensation strategies, make data-informed decisions, and maximize the value of the Pave platform. Our Account Managers are not just relationship builders; they are trusted advisors who deeply understand their clients' businesses, delivering real commercial value in every engagement. As we expand, we are in search of a Director of Account Management to lead this team, elevate our standards, and oversee the retention and expansion metrics that are pivotal to Pave's growth narrative.
What You'll Do
- Own the numbers. Take full ownership of GDR and NDR metrics across Pave's core customer base, actively monitoring the health of client accounts and steering the team towards achieving 90%+ GDR and 110%+ NDR targets.
- Lead and nurture a high-performing Account Management team. Coach, mentor, and manage the performance of Account Managers, fostering the culture, habits, and skills required to retain and grow customers at every lifecycle stage.
- Create scalable Account Management processes. Design and implement account coverage models, renewal forecasting frameworks, and customer health scoring systems to provide the team with a clear, repeatable playbook for managing their accounts.
- Drive growth and advocacy. Encourage customer expansion and loyalty through strategic initiatives and engagement.
