Director of Client Success

Thought MachineUnited States, New York, New York City

On-site Full-time $750/yr - $750/yr

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Experience Level

Senior Level Manager

Qualifications

• Proven track record in managing client relationships in a technology-driven environment.• Extensive experience in core banking transformation initiatives.• Strong commercial acumen and understanding of the banking sector.• Exceptional leadership and communication skills.• Ability to work collaboratively across teams and manage complex projects.

About the job

At Thought Machine, we are on a transformative mission to eliminate legacy technology from banks around the globe. Our cutting-edge core and payments technology operates seamlessly in the cloud, laying the groundwork for modern banking solutions. Accomplishing this ambitious goal requires a talented team dedicated to creating exceptional technology.

In recent years, we have experienced significant growth, expanding our team to over 550 professionals across offices in London, New York, Singapore, Sydney, and our newly established Engineering Hub in Lisbon. With over £500 million in funding from esteemed investors including Molten Ventures, Eurazeo, Intesa Sanpaolo, Temasek, Nyca Partners, JPMorgan Chase Strategic Investments, and Standard Chartered Ventures, we are poised for further success.

Our company culture fosters innovation and collaboration, allowing our team to produce top-notch work while enjoying the process. Recognized for our exceptional workplace culture and high Glassdoor ratings among UK fintech firms, we offer one of the most generous employee share packages in the industry. Additionally, we have been honored as one of the world's most innovative fintechs by Global Finance Magazine and acknowledged by the Financial Times as one of Europe’s fastest-growing companies for two consecutive years, along with being named a UK Best Employer for 2026.

As the Client Success Director (CSD), you will be pivotal in ensuring that clients successfully adopt and scale our platform to meet their contractual objectives. Your primary measure of success will involve enabling clients to achieve their targeted volume of live accounts within established milestones, timelines, and budgets while ensuring high levels of client satisfaction and long-term commercial value.

This senior, client-facing role necessitates extensive experience in core banking transformation programs, strong commercial insight, and the capability to coordinate delivery, support, and sales teams across complex, multi-year engagements.

Key Responsibilities

Client Outcomes & Delivery

• Lead the complete client success strategy from sales support to implementation and scaling.

• Guarantee clients meet their contractual account volumes within set milestones, timelines, and budgets.

• Serve as the primary point of accountability for delivery outcomes across implementation, upgrades, and ongoing services within the scope of the MSA.

• Actively identify delivery, adoption, or timeline risks and implement proactive mitigation strategies.

About Thought Machine

Thought Machine is an innovative fintech company focused on revolutionizing the banking industry by replacing outdated technology with modern cloud-based solutions. With a commitment to fostering a vibrant workplace culture, we empower our employees to excel and enjoy their work.

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Heartstrings Pet Hospice, In-Home Euthanasia & Aftercare

Part-time|Remote|Jersey Village TX

Join Heartstrings Pet Hospice and experience the fulfillment of providing compassionate end-of-life care to pets and their families. As a Part-Time In-Home Veterinarian serving Jersey Village and the Greater Houston area, you will have the opportunity to reconnect with pet families and deliver the quality care you’ve always envisioned, with ample appointment times and limited administrative responsibilities.At Heartstrings Pet Hospice, we understand the significance of supporting pets during their final moments by offering in-home euthanasia services. Founded by veterinarians, we are dedicated to fostering deep and meaningful relationships with pet families, colleagues, and our local community. Join our nurturing environment where you can flourish both professionally and personally.Why Heartstrings Pet Hospice?Make a significant impact with an average of 3-4 appointments dailyReceive heartfelt gratitude and appreciation from familiesEnjoy the flexibility of a mobile practice, free from clinic constraintsAccess comprehensive training and ongoing mentorshipAchieve a true work-life balance with flexible scheduling options (2-5 days per week, with most appointments from 9 am to 5 pm)Engage in team-building activities and retreats

Mar 1, 2026

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