Director of Customer Analytics

PipedrivePortugal, Lisbon

On-site Full-time

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Experience Level

Mid to Senior

Qualifications

The ideal candidate will have a strong analytical background with proven experience in customer analytics, preferably in a SaaS environment. A Bachelor's Degree in Data Science, Statistics, Business Analytics, or a related field is required. You should possess excellent communication skills and be able to present complex data insights to non-technical stakeholders. Experience with analytical tools such as SQL, Python, or R is essential, and familiarity with data visualization tools is a plus.

About the job

Pipedrive is hiring a Director of Customer Analytics in Lisbon, Portugal. This role leads the customer analytics team, guiding the development of analytical frameworks and overseeing data analysis to support business goals. The Director translates complex data into clear, actionable strategies that improve customer satisfaction and business performance.

Key Responsibilities

Lead and mentor the customer analytics team
Develop and refine analytical frameworks for customer insights
Oversee data analysis processes to ensure accuracy and relevance
Translate data findings into business strategies that enhance customer experience
Work closely with teams across the company to promote data-driven decision-making

Collaboration and Impact

This position works cross-functionally, helping to shape the future of customer experience at Pipedrive. The Director plays a key role in fostering a culture where decisions are grounded in data.

About Pipedrive

Pipedrive is a leading sales management tool designed to help sales teams manage their pipelines effectively. With a focus on simplicity and usability, Pipedrive empowers organizations to streamline their sales processes and increase efficiency. We pride ourselves on fostering a collaborative and innovative work environment where employees can thrive and contribute to our mission of helping sales teams succeed.

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