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Experience Level
Senior Level Manager
Qualifications
Proven experience in customer success management, preferably in a technology or SaaS environment. Strong leadership skills with the ability to motivate and develop a team. Exceptional communication and interpersonal skills. Analytical mindset with experience in measuring customer success metrics. Ability to work collaboratively across departments and influence stakeholders.
About the job
The Director of Customer Success for the AMERS region at SugarCRM leads a team dedicated to shaping the customer experience and supporting client success. This position focuses on delivering consistent, high-quality service, fostering strong client relationships, and driving customer engagement throughout the region.
What you will do
Design and execute strategies to enhance customer success across the AMERS region
Manage account activities to ensure clients receive reliable, ongoing support
Collaborate with internal teams to help refine and improve SugarCRM product offerings
Track and analyze customer satisfaction and retention data
Spot and pursue upsell opportunities within the current customer base
Assist clients in achieving their business objectives using SugarCRM solutions
Location
This role is based in Denver, CO.
About SugarCRM, Inc.
SugarCRM is a leading customer relationship management platform that empowers businesses to connect with their customers in meaningful ways. With a commitment to innovation, our solutions enable organizations to drive sales, enhance customer engagement, and improve overall business performance.
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