Director of Engineering - Growth & Engagement

KlaviyoBoston, MA

On-site Full-time $244K/yr - $366K/yr

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Experience Level

Senior Level Manager

Qualifications

Key ResponsibilitiesDevelop and implement the engineering strategy, execution plan, and operational cadence across K-Social, Growth, and Customer Hub, ensuring alignment with Klaviyo’s broader growth objectives. Guide the engineering advancement of K-Social, linking social engagement to the Klaviyo customer profile while establishing the technical groundwork for products like Social Auto-Replies, engagement intelligence, retargeting ads, and more.

About the job

Klaviyo’s mission is to enable businesses to take control of their growth. As the Director of Engineering - Growth & Engagement, you will spearhead a portfolio of product engineering teams that are integral to the customer journey: from acquisition to value realization and the overall Klaviyo-powered commerce experience.

This role encompasses leadership over three interconnected teams: K-Social, which transforms social interactions into actionable data that enhances the Klaviyo profile; Growth, responsible for onboarding, activating users from free to paid tiers, and cross-selling within our product-led growth framework; and Customer Hub, which creates a seamless, personalized onsite account experience integrating merchandising, support, offers, and self-service options.

You’ll manage an organization of approximately 30+ engineers across these domains, including several direct reports, and work collaboratively with Product, Design, Data, GTM, and Support teams. This is a Director-level position for a product-oriented, AI-first engineering leader who excels at translating strategy into execution, fostering a culture of experimentation, and enhancing the quality of customer-facing products.

About Klaviyo

Klaviyo is a leading marketing automation platform that empowers businesses to harness their data and build meaningful relationships with customers. With a commitment to innovation and customer success, Klaviyo provides tools that enable businesses to own their growth and engage effectively with their audiences.

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Director of Agent Channel Marketing

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Location: Remote (Boston, MA listed as company location) ERGO NEXT helps entrepreneurs by offering technology-driven small business insurance. Since 2016, the company has provided tailored and affordable coverage to hundreds of thousands of small businesses across the United States. Supported by leaders in insurance and technology, ERGO NEXT continues to grow its presence and impact. Role overview The Director of Agent Channel Marketing shapes and leads all marketing efforts for the agent channel. This position determines how ERGO NEXT connects with brokers, agency partners, and wholesalers, ensuring that marketing activities support business growth and align with company goals. What you will do Develop and implement a marketing and advertising strategy for the agent channel. Work with the insurance team to support new product and sector launches. Partner with marketing teams at Top 50 national brokers, agency group partners, and wholesalers (where permitted) to design and run co-branded campaigns. Establish performance marketing protocols to measure campaign effectiveness. Manage the marketing budget for the agent channel. Supervise team members, including marketing managers, copywriters, graphic designers, and other key stakeholders. Oversee OKR management, creative direction, content creation, brief development, approvals, and campaign execution. Lead convention exhibitor strategy, including scheduling, logistics, and promotional merchandise. Direct external advertising strategies: analyze results, create ad copy and assets, and coordinate with Google and Bing SEM teams. Create marketing materials for the sales team, such as training presentations, flyers, and promotional videos. Manage incentive programs, gifts, and promotional items for the agent channel. Collaborate with the PR and social media team on external communications. Coordinate with product, sector, and IPM teams to align marketing and communication strategies with new releases.

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