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Director of Implementation & Onboarding

RebarNew York City
On-site Full-time

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Experience Level

Senior Level Manager

Qualifications

Proven experience in a leadership role within client implementation and onboarding. Strong understanding of SaaS products and workflows, with the ability to translate technical concepts for diverse audiences. Exceptional communication and interpersonal skills, capable of building strong relationships with clients and team members. Experience managing and developing teams, including coaching and mentoring staff. Analytical mindset with the ability to identify problems and develop effective solutions.

About the job

About Rebar

At Rebar, we are pioneering a revolutionary operating system tailored for commercial HVAC, electrical, and plumbing suppliers and subcontractors. Our innovative quoting product has achieved remarkable growth, completing thousands of quotes weekly, and doubling our revenue just six weeks into 2026. With the backing of a $14M Series A from top construction technology investors, we are embarking on an exciting growth phase and are in search of a Client Experience Leader to elevate our Client Success initiatives.

You will collaborate directly with the Client Success, Product, and Sales teams to enhance the onboarding experience for both new and existing clients. We are on a mission to transform the $250 billion HVAC industry with our AI-native software, bringing modern tools to an industry that has seen little innovation. This is an exceptional opportunity to join us at the forefront of this change.

The Role

With a strong product-market fit established, we are now scaling our client onboarding processes for more complex implementations as our software and client base expand. We are seeking a Director of Implementation & Onboarding to help redefine this essential function.

You will oversee the entire implementation process, ensuring that clients are operational as swiftly as possible, tailored to their specific needs. This role entails developing repeatable processes and playbooks while leading a team that delivers thoughtful and consultative implementations, adapting to each client's unique operations and driving meaningful results.

Leading a team of Implementation Managers with deep mechanical engineering expertise, you will balance structure with the necessary flexibility to meet client needs. Collaborating closely with Client Success, Product, Sales, and Engineering, you will work to eliminate obstacles and scale onboarding as we grow.

What You’ll Do

  • Oversee and expand the end-to-end implementation and onboarding function.
  • Develop and implement repeatable workflows, playbooks, training programs, and systems while accommodating highly customized client implementations.
  • Define and operationalize onboarding across areas such as organizational setup, workflow design, product configuration, and user training.
  • Lead and nurture a team of onsite and remote Implementation Managers.
  • Coach domain experts and translate their insights into scalable processes.
  • Collaborate with Sales and Client Success on handoffs and implementation scoping.
  • Work closely with Product and Engineering to identify and resolve friction points, ensuring a seamless onboarding experience.

About Rebar

Rebar is at the forefront of innovation in the commercial HVAC, electrical, and plumbing sectors. Our next-generation software solutions are designed to streamline operations and enhance efficiency for suppliers and subcontractors alike. With a strong commitment to transforming this traditional industry through cutting-edge technology, Rebar is poised for significant growth and impact.

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