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Director of Lock Desk Operations

Remote Full-time

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Experience Level

Senior Level Manager

Qualifications

The ideal candidate will possess a proven track record in managing lock desk operations, demonstrating strong leadership skills and a deep understanding of lending models. You should also have experience with industry-standard software such as Optimal Blue and Encompass. Excellent communication and analytical skills are essential, along with a commitment to compliance and risk management.

About the job

Independence Home Loans is seeking a Director of Lock Desk Operations based in Arizona. This leadership role oversees the Lock Desk function, shaping its strategy, governance, and daily performance within a best efforts, non-delegated lending model.

Key Responsibilities

  • Direct the strategic direction and daily operations of the Lock Desk team (remote).
  • Design and refine workflows to support scalable, efficient lock operations.
  • Maintain operational controls and ensure compliance with all relevant regulations.
  • Lead risk management initiatives related to lock desk activities.
  • Provide people leadership, including coaching and performance management for the Lock Desk team.

Required Experience

  • Extensive hands-on experience with Optimal Blue and Encompass platforms.
  • Background in lock desk operations within a best efforts, non-delegated lending environment.
  • Proven ability to manage remote teams and drive operational excellence.

Location

This position is based in Arizona.

About Independence Home Loans

Independence Home Loans is a forward-thinking mortgage company dedicated to providing exceptional service and support to our clients. We foster a collaborative and innovative work environment, empowering our team members to excel in their roles.

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