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Director of People Operations

Abby CareSan Francisco
On-site Full-time

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Experience Level

Senior Level Manager

Qualifications

The ideal candidate will possess a strong background in people operations, with experience in designing and implementing systems for diverse workforces. A deep understanding of compliance regulations, payroll processes, and employee lifecycle management is essential. Strong leadership capabilities, a proactive mindset, and the ability to embrace technology and innovation in HR practices are critical for success in this role.

About the job

About Abby Care

At Abby Care, we are dedicated to addressing one of society's most pressing challenges: family caregiving. With over 50 million Americans providing unpaid care to their loved ones, our mission is to empower these caregivers by offering them training and employment opportunities, ensuring they receive compensation for the invaluable care they provide at home.

Our innovative, technology-driven platform is designed to facilitate family-first caregiving, enhance health outcomes, and deliver exceptional service across the nation. As we expand, we seek passionate individuals to join our team, supported by prominent mission-driven investors and partnerships with leading insurance providers and healthcare organizations.

The Role

We are looking for a dynamic Director of People Operations to architect and lead the foundational operations for Abby Care’s diverse workforce. This pivotal role combines compliance, operational excellence, and an innovative approach to deliver an exceptional employee experience.

You will take ownership of the People Operations framework for caregivers, corporate staff, and global contractors, ensuring payroll precision, adherence to labor laws, and a streamlined employee lifecycle. This role requires both strategic vision and leadership capabilities as you design systems and manage a geographically dispersed team.

Key Responsibilities

  • Lead and build the People Operations team, overseeing payroll, benefits, compliance, HR technology, and employee lifecycle management, managing both U. S.-based staff and global contractors.

  • Create and enhance processes for caregiver onboarding, payroll, and benefits, ensuring compliance and accuracy across multiple states.

  • Collaborate closely with Operations teams to integrate People Operations seamlessly into the caregiver experience.

  • Incorporate AI tools and automation into People workflows to enhance efficiency and reduce errors, developing a “human + AI” model for People Ops.

About Abby Care

Abby Care is revolutionizing the approach to family caregiving by providing practical solutions and support for caregivers. Our commitment to training and employing caregivers is aimed at transforming the caregiving landscape across the United States. Join us in our mission to empower families and create a supportive community for caregivers everywhere.

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