Director of Product, Customer Experience

We are seeking a dynamic and strategic Director of Client Experience to join our team at Known. In this pivotal role, you will lead initiatives to enhance client engagement, ensuring that our clients receive unparalleled service and support throughout their journey with us. You will leverage data-driven insights to inform strategies, develop innovative solut…

Join Our Team as a Client Experience StrategistAt Arch, a cutting-edge Series B financial technology firm based in New York City, we are revolutionizing the management of private investments. Our innovative platform enhances accessibility and understanding, transforming the investing experience across diverse asset classes.Private investments—encompassing venture capital, hedge funds, and private equity—constitute approximately 25% of the investment landscape. Traditionally, managing these investments is burdensome, relying on cumbersome spreadsheets and disorganized files that lead to inefficiencies and errors. Arch addresses these challenges by consolidating data, documents, and insights into a singular platform. Our mission is to save our clients time and empower them to make informed investment decisions, ultimately yielding superior financial results.As a rapidly expanding team of over 200 professionals, we proudly serve more than 400 clients, including some of America's largest banks and financial institutions. Our growth trajectory has seen us more than double in size annually since our inception, and we are eager to bring on new talent across all departments as we continue to scale.Your RoleWe are on the lookout for a Client Experience Strategist to cultivate and enhance our client relationships. This pivotal role involves post-onboarding account management, ensuring that clients receive the highest standard of service and support. As one of our early team members, you will play a crucial part in shaping and expanding our Client Experience team as we extend our reach to new users.

The Client Experience Specialist serves as the main contact for clients, focusing on smooth and positive interactions. This fully remote position centers on building trust and supporting client needs throughout their journey with jobgether. Role overview As the primary liaison, the Client Experience Specialist addresses client questions, resolves concerns, and ensures each interaction meets high standards. The role requires clear communication and a commitment to client satisfaction. What you will do Act as the first point of contact for client inquiries and requests Resolve issues promptly to maintain a seamless client experience Collect and share feedback to help improve services Build and maintain strong client relationships Requirements Strong communication skills Experience in client service or a similar role Ability to work independently in a remote setting

Join Sotheby's as a Temporary Client Experience Coordinator, where you will play a vital role in enhancing our clients' journey. You will assist in managing client communications, ensuring a seamless experience, and supporting the overall client engagement strategies. This position offers a unique opportunity to work in a prestigious environment, collaborating with a dedicated team of professionals.

At Prosper Health, we are dedicated to enhancing the happiness and health of autistic and neurodivergent adults.In the last 25 years, autism diagnoses have surged over fivefold, yet autistic adults continue to be largely overlooked. This neglect has resulted in dire outcomes, including elevated rates of co-occurring mental health issues and reduced life expectancy. Prosper is committed to reversing this trend.We provide specialized mental health services for autistic adults, with insurance coverage. We have assisted tens of thousands in obtaining their first autism diagnosis, partnering them with neurodivergent-affirming therapists, and fostering a sense of community. Our results significantly surpass traditional care for autistic adults, showing marked improvements in mood, anxiety, and overall quality of life.As a rapidly growing organization, our growth rate is threefold year over year, maintaining mid-double-digit millions in run-rate revenue, with thousands of active clients and over 400 clinicians on our team. We are a high-ownership, mission-driven group, dedicated to creating solutions that have never been available to autistic and neurodivergent adults.About the RoleOur client experience team plays a vital role in ensuring our clients feel supported on a daily basis — managing all incoming phone, text, and email inquiries. We prioritize our clients, and this commitment is reflected in every interaction we have: we hold ourselves to high standards because our clients deserve nothing less.As the Client Experience Manager, you will lead this team and fully own the function — meeting service level agreements (SLAs), developing triage structures, managing response quality, and creating standard operating procedures (SOPs). When challenges arise (e.g., a flagged spam number), you take initiative to identify solutions, implement fixes, and establish processes that prevent future issues.This is a unique opportunity for someone eager to do more than merely manage a function — you will help to shape it. Being a startup means you will report directly to senior leadership, gain a significant presence in decision-making, and cultivate processes and team culture primarily from the ground up.The ideal candidate will think like an owner, be driven by quality, and never settle for “good enough” when improvements are possible. They should thrive in uncertain environments, be resourceful with tools and systems, and genuinely care about the clients our team supports.

About NabisNabis stands as the leading licensed cannabis wholesale platform globally, distributing over $1 billion worth of cannabis products each year from a multitude of brands to retailers in California, New York, and Nevada. Our vision is to empower individuals to explore cannabis by offering variety, accessibility, and innovative solutions. We are at the forefront of this industry, developing a cutting-edge, technology-driven platform designed to scale the cannabis market.Supported by renowned investors, including Y Combinator, Stanley Tang (Co-Founder of DoorDash), NFL Hall of Famer Joe Montana, Paul Buchheit (creator of Gmail), and Justin Kan (Co-Founder of Twitch), Nabis is rapidly expanding throughout the U.S. with the ambition to establish the most extensive and impactful cannabis distribution network worldwide.The RoleThis position, based in New York, will bolster Nabis’ expanding operations in the New York market, collaborating with brands and retail partners under the regulations of the New York State Office of Cannabis Management (OCM). The Client Experience Associate will serve as a vital extension of the Nabis team, ensuring alignment between the objectives of our brands and retail partners with our daily operations. The ideal candidate will be punctual, detail-oriented, empathetic, and possess excellent communication skills. They will thrive in customer service environments and operational settings.Responsibilities:Assist both internal and external Nabis Partners, including brands and retailers.Support customer experience managers with various projects.Provide general assistance to Operations Managers.Handle inbound and outbound communications via calls, emails, and chats.Maintain response metrics, call rates, and other KPIs at or above team standards.Monitor and manage communications to keep all departments informed and proactive.Collaborate with diverse internal and external stakeholders to advocate for partner needs and facilitate solutions that enhance partner success.Identify and escalate issues through the proper channels.

Join RAPP New York as an Associate Director of Experience Strategy within our acclaimed Experience Strategy team.WHO WE ARE:At RAPP, we are at the forefront of precision marketing, driving growth with empathy and precision. Our global agency harnesses the power of data, creativity, and technology to spark client growth while valuing individuality in our marketing solutions and workplace culture.We are committed to creating an inclusive environment that prioritizes personal well-being.HOW WE DO IT:Our dynamic team of superconnectors excels in delivering value through personal brand experiences. We focus on three pivotal areas: connected data, connected content, and connected decision-making. Our data analysts define consumer identities, our strategists delve into their desires, and our award-winning technologists and creatives execute strategies that forge genuine customer connections for our clients.As part of Omnicom’s Precision Marketing Group, RAPP brings together over 2,000 talented individuals across 15+ global markets.YOUR ROLE:We are seeking a strategic leader with a deep understanding of customer experience and CRM, a passion for innovative brands, and a knack for generating fresh ideas. In this role, you will provide daily leadership in a vibrant, diverse agency setting, overseeing project planning, team assignments, and strategic recommendations for key clients.YOUR RESPONSIBILITIES:Lead strategy for multiple clients, gaining expertise in their consumers, business models, brands, categories, and value propositions.Collaborate with business leaders, creative teams, project managers, marketing technology specialists, and external partners to convert client objectives into actionable strategic plans and cohesive executions.Inspire and guide junior strategists, ensuring clear project direction and effective, insightful, and timely tactical execution.Function as a collaborative leader on client teams, facilitating design thinking workshops, creative development sessions, reporting discussions, and strategic presentations.Craft and present creative briefs that ignite bold, insight-driven work aligned with business goals.Develop integrated content and communication strategies that resonate with target audiences.

Lyratech Group seeks a Director of Client Services based in New York, NY. This leadership role centers on guiding the client services team and shaping the client experience. The Director will play a key part in building lasting relationships and making sure clients feel supported throughout their journey. Role overview This position manages daily client service operations and sets the direction for how Lyratech Group interacts with its clients. The Director is expected to set high standards for client satisfaction and engagement, working closely with both clients and internal teams. Key responsibilities Oversee the day-to-day activities of the client services team Monitor and improve client satisfaction levels Develop strategies to deepen client engagement Build and maintain long-term client partnerships Lead, mentor, and support the client services staff What we look for Success in this role requires strong relationship-building skills, a focus on client needs, and the ability to lead a team dedicated to service excellence.

Blink UX is a premier partner for some of the most innovative companies globally, dedicated to crafting exceptional digital products and experiences that resonate with users. As we continue to expand rapidly, we are seeking a dynamic and results-oriented Director of Client Relations to drive this growth forward.Are you a Trusted Advisor with a proven track record of engaging with executive stakeholders at Fortune 500 companies? Do you possess substantial connections within Big Tech? If you are a master relationship builder and a strategic connector, we want to hear from you!This pivotal role is ideal for an individual who excels at being a trusted advisor to client executives, adept at assessing their needs, steering discussions about how Blink can meet those needs, and facilitating the establishment and sale of foundational engagements with new clients. You will represent Blink to prospective clients and, in collaboration with our Mphasis colleagues, evaluate business opportunities, contribute to developing compelling narratives around our research and design services, and drive revenue through consultative selling.

About Mammoth BrandsMammoth Brands, previously known as Harry’s Inc., is a forward-thinking consumer packaged goods company that encompasses renowned brands such as Harry’s, Flamingo, Lume, Mando, and Coterie. We are pioneering a fresh model to empower brands, founders, and talent dedicated to addressing unmet needs and enhancing lives, all while challenging conventional norms. Our mission is simple yet profound: “Create Things People Like More.” This philosophy drives every aspect of our operations, from crafting superior product experiences and fostering a vibrant workplace culture to engaging in innovative community initiatives.Founded in 2013 by our co-founders with the launch of Harry’s, we adopted a unique approach centered around online engagement and direct customer relationships. This led us to develop a comprehensive playbook that assists other brands in scaling effectively, ultimately reshaping the landscape of consumer packaged goods. Today, we proudly stand as the largest CPG company established in the last two decades while nurturing the entrepreneurial spirit that has fueled our growth. Our commitment to making a positive difference is evident through our contributions exceeding $20 million to various nonprofit partners.About the TeamThe Global Digital Commerce division at Mammoth Brands is tasked with defining the vision, growth, and execution of our digital business landscape across Harry’s, Flamingo, Mando, and Lume. We curate and deliver digital experiences that seamlessly connect our customers with our products and establish the infrastructure necessary for long-term omnichannel success.Our team operates at the nexus of branding, customer engagement, innovation, and technology. Direct-to-Consumer (DTC) is the heartbeat of our operations—where we innovate, learn, and foster community. We drive product innovation and engage directly with our customers to gather insights that continuously enhance our brand connection. We oversee the entire customer journey, from marketing and site experience to distribution and customer service, integrating analytics and insights to refine our overarching brand strategy. The team is responsible for the P&L across multiple direct-to-consumer brands, ensuring each brand flourishes in the digital realm while sharing best practices, platforms, and capabilities across our portfolio.

As the Director of Client Engagement at Code and Theory, you will spearhead the management of key relationships and account strategies for a prominent enterprise platform partner. This role involves overseeing a portfolio of collaboratively developed, market-ready solutions. You will serve as the primary point of contact for partner stakeholders, fostering trust, aligning objectives, and guaranteeing an exceptional experience while collaborating closely with the Program Director, who manages end-to-end execution.This position transcends individual client accounts; your focus will be on navigating a multifaceted partner relationship and stakeholder ecosystem that drives solution development, packaging, activation, and value realization. You should be adept at maneuvering through a large enterprise setup, working alongside sales and go-to-market teams, and facilitating complex discussions concerning timelines, dependencies, and trade-offs.

About RebarRebar is at the forefront of revolutionizing the operational landscape for commercial HVAC, electrical, and plumbing suppliers and subcontractors. With our innovative V1 quoting product, we've achieved remarkable scalability, processing thousands of quotes weekly, and have doubled our revenue shortly after the start of 2026. Backed by a $14M Series A investment from top construction tech investors, we are poised for significant growth. Join us as we seek a Client Experience Leader to enhance our Client Success strategy.You will collaborate directly with the Client Success (CS), Product, and Sales teams to enrich client interactions and establish the systems that will shape Rebar’s customer experience. We are transforming the $250B HVAC industry with cutting-edge AI-driven software—an industry ready for modern advancements. This is your opportunity to be a pivotal part of our journey.The Role: Client Experience LeadAs our initial product gains traction and scales rapidly, our focus remains on delivering exceptional client support that has been fundamental to our success. With plans to onboard thousands of users in the next 1-2 years, we are looking for a Client Experience Lead to develop and expand a high-performance support function from scratch.Your role will encompass more than just addressing client concerns; you will architect the systems, processes, and team that provide this support. Working in close collaboration with the Client Success, Product, Engineering, and Sales teams, you will ensure our clients receive prompt, effective assistance while continuously refining the product based on user feedback.What You’ll DoLead and develop the client support function, including processes, systems, and team structure.Act as the primary escalation point for complex or high-priority client issues.Design and implement scalable support workflows utilizing ticketing and messaging systems, enhancing speed and coverage with AI tools and on-demand resources.Establish service level agreements (SLAs), response standards, and performance metrics.Utilize reporting and analytics to identify trends, gaps, and opportunities for enhancing the client experience.Work closely with Product and Engineering teams to prioritize issues, drive resolutions, and influence the product roadmap.Create feedback mechanisms between clients and internal teams to foster continuous improvement of the platform.Recruit, train, and oversee a growing support team over time.Ensure smooth transitions and alignment between Implementation, Support, and other departments.

The Mid-Market Client Director at thinkahead focuses on building strong relationships with clients in the mid-market sector. This position centers on understanding client needs and working closely with them to develop solutions that fit their goals. Role overview This role involves regular client engagement, using strategic thinking and clear communication to address business challenges. The Mid-Market Client Director identifies opportunities to expand existing partnerships and works to ensure that clients remain satisfied with the services provided. Key responsibilities Develop and maintain relationships with mid-market clients in New York Assess client needs and recommend tailored solutions Spot opportunities for account growth and expansion Work to ensure high levels of client satisfaction Location This position is based in New York, New York.

Role Overview KIPP is hiring a Director of Employee Experience based in New York. This leader will shape a workplace culture where employees feel valued and motivated. The role centers on building engagement, supporting well-being, and advancing initiatives that help KIPP deliver on its mission of educational equity for all students. What You Will Do Lead efforts to strengthen employee engagement across the organization Promote well-being programs and resources for staff Work with teams across departments to foster an inclusive and supportive environment Champion strategies that help employees feel empowered in their roles

As the Director of Client Transformation at kraken123, you will spearhead initiatives to enhance client engagement and drive transformative strategies that align with our business goals. This pivotal role requires a visionary leader who can inspire teams, cultivate relationships with key stakeholders, and implement innovative solutions that streamline processes and elevate client experiences.

Join Collabera as the Director of User Experience (UX) and lead our design efforts to create user-centric solutions that drive engagement and satisfaction. In this pivotal role, you will collaborate with cross-functional teams, define UX strategies, and ensure that user experience is at the forefront of our product development. Your expertise will help shape the future of our digital offerings, making a lasting impact on our users and the industry.

Join Oscar Health as a Senior Director of Provider Experience, where you will play a pivotal role in shaping our approach to healthcare delivery. This leadership position requires a visionary leader who can enhance our relationships with healthcare providers, ensuring a seamless experience for both providers and members. If you are passionate about transforming healthcare and have a track record of successful provider engagement strategies, we want to hear from you!

As the Director of Workplace Experience at Metropolis, you will play a pivotal role in shaping the work environment for our employees. You will be responsible for enhancing employee engagement, optimizing workplace strategies, and fostering a culture of collaboration. Your leadership will drive initiatives that create a vibrant and inclusive workplace, aligning with our corporate values and goals.

As the Director of Client Engagement at Code and Theory, you will be the key contact for one to two of our most essential client relationships. You will manage daily client interactions and oversee account strategies to ensure outstanding delivery, robust partnerships, and measurable business outcomes. Your expertise in building trust, aligning teams, and executing effectively will establish you as a pivotal strategic ally to our clients.Key Responsibilities:Develop and maintain daily client relationships, ensuring satisfaction and fostering long-term partnerships.Act as the primary link between clients and internal teams, ensuring seamless communication and alignment on project objectives.Collaborate with strategy, design, technology, and production teams to deliver solutions that fulfill client needs and drive business success.Contribute to overall account health through quarterly and annual planning.Convert client business objectives into actionable agency strategies.Promptly address and resolve client issues, ensuring a smooth client journey.Work alongside your production lead to manage scopes, budgets, and cross-functional teams, ensuring efficient and profitable project delivery.Support account growth by identifying opportunities to expand client relationships into new service areas.Proactively anticipate and tackle client challenges with clarity, urgency, and sound judgment.Ensure that all deliverables meet client quality standards and deadlines.Maintain a comprehensive understanding of clients' business needs and industry trends to provide proactive advice and solutions.