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Director of Professional Services - High Tech

CelonisRedwood City, US, California
On-site Full-time $238K/yr - $280K/yr

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Experience Level

Senior Level Manager

Qualifications

To excel in this role, you should possess a proven track record in managing professional services within the High Tech sector, with substantial experience in leading teams and driving project success. Excellent communication skills, strategic thinking abilities, and a deep understanding of process intelligence technology are essential. A passion for innovation and a results-driven mindset will enable you to thrive in this dynamic environment.

About the job

At Celonis, we are the global frontrunners in Process Intelligence technology and one of the fastest-growing SaaS firms worldwide. We believe in harnessing AI, data, and intelligence to unlock unparalleled productivity within business processes, and we invite you to be a part of this transformative journey. Are you ready to make an impact?

The Role:

As the Director of Professional Services - High Tech, you will spearhead the strategy, growth, and excellence in delivery of our Professional Services practice targeting the High Tech sector at Celonis. You will oversee a sub-regional portfolio of clients and lead a dynamic team of over 10 Consultants and Project Managers.

This leadership position is not merely about project management; it's about operating a business unit. You will be responsible for the services delivery and sales strategy for your sector, ensuring the effective implementation of the Celonis Platform to generate significant value for our High Tech clientele. Collaborating closely with High Tech Sales leadership and Value Engineering teams, you will define the Go-To-Market strategy while ensuring client satisfaction, loyalty, and sustained platform adoption.

The Work You’ll Do:

  • Strategic Practice Leadership
    • Business Planning: Formulate and implement short-term (0-6 months) and mid-term (1-2 years) strategic plans for the High Tech services practice, representing your sub-region in quarterly business reviews and strategic management discussions.
    • Forecasting & Operations: Ensure accountability for forecasting resources within High Tech Services, balancing costs, quality, and efficiency to maintain a thriving business unit.
    • Vertical Innovation: Lead the creation of High Tech-specific delivery assets and solutions. Establish service delivery strategies for new products in your sector and act as a sub-regional champion for Global Programs.
  • Delivery Excellence & Value Realization
    • Executive Sponsorship: Act as the Services Project Sponsor for your portfolio, conducting regular health assessments to monitor scope, schedule, and budget, while serving as the primary escalation point for critical project challenges.
    • Business Critical Value Creation: Drive a value-centric...

About Celonis

Celonis is recognized as the global leader in Process Intelligence technology, committed to revolutionizing the way businesses operate through the integration of AI and data. Our mission is to empower organizations to achieve unprecedented levels of productivity, making us one of the fastest-growing SaaS companies globally.

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