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Director of Software Engineering - AI Workflows & Ecosystem

JobberRemote
Remote Full-time $221.8K/yr - $300.1K/yr

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Experience Level

Senior Level Manager

Qualifications

We are looking for a visionary leader with a strong background in software engineering, particularly with AI technologies. The ideal candidate will have a proven track record of managing teams, driving innovation, and transforming complex digital workflows into user-friendly solutions. Key qualifications include:Extensive experience in software engineering and AI integrationStrong leadership and team management skillsAbility to transform fragmented systems into cohesive workflowsExcellent communication and problem-solving abilitiesPassion for enhancing user experience in technology

About the job

Are you passionate about integrating technology, strategy, and teamwork to create transformative software solutions?

At Jobber, we empower small businesses to thrive. We collaborate with local service providers such as plumbers, painters, and landscapers to revolutionize service delivery through innovative technology. With Jobber, these businesses can efficiently quote, schedule, invoice, and collect payments while ensuring a seamless and professional customer experience. The landscape of small business operations is rapidly evolving, and we are committed to equipping our clients with the tools they need to adapt and succeed in this dynamic environment.

THE CHALLENGE YOU WILL TACKLE

Although Jobber has successfully integrated AI into our operations, its potential remains untapped.

Currently, our AI capabilities enable call handling, response drafting, and support various product features. However, these functionalities are not yet unified. Some teams have advanced AI applications, while others lag behind. Certain workflows utilize intelligent automation, while others still rely on manual processes. Crucially, our system does not yet offer a comprehensive, proactive approach to business operations.

Service professionals still need to:

  • Manually follow up on jobs

  • Integrate context across workflows

  • Determine the next steps independently

This presents a significant opportunity to evolve Jobber from AI-driven features to AI-driven workflows and ultimately to AI-driven business operations.

You will be responsible for spearheading this transformation across our system.

WHO YOU ARE BUILDING FOR

Your work will directly support individuals who are too busy to focus on the intricacies of software.

  • A plumber wrapping up their last job of the day

  • A cleaner managing numerous clients and employees

  • A landscaper balancing scheduling, payments, and client follow-ups

They are not seeking AI; they are seeking clarity:

  • “What should I prioritize next?”

  • “Why did this job not convert?”

  • “Who should I check in with today?”

Ultimately:

  • They should not have to ask these questions at all.

About Jobber

Jobber is dedicated to supporting small businesses in their quest for success. We are at the forefront of technological innovation in service delivery, enabling professionals to efficiently manage their operations through our platform.

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