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Director of Technical Support

Axon Enterprise, Inc.Bucharest, Bucharest, Romania
On-site Full-time

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Experience Level

Senior Level Manager

Qualifications

What You’ll DoLocation: Bucharest, RomaniaDirect Reports: 15In alignment with our updated team guidance, certain roles at Axon now require an in-office presence four days a week (Tuesday-Friday), unless specific accommodations are approved. Reports to: Sr. Director, Global Support. Global Support LeadershipOversee international Tier 1 and Tier 2 Technical Support teams for Axon body cameras, TASER devices, Evidence.com, Interview Room, and Fleet solutions. Establish and scale a follow-the-sun support model to guarantee seamless global coverage and case handoffs across regions. Develop Axon’s Bucharest Support Center of Excellence, implementing operational rigor, strong leadership, and scalable team structures. Mentor and cultivate frontline employees while promoting a high-performance, customer-first culture.

About the job

Be a Force for Good at Axon.

At Axon, our mission is to protect life. We are innovators tackling critical safety and justice challenges with our advanced ecosystem of devices and cloud software. Our collaborative approach fosters open communication and values diverse perspectives from our customers, communities, and each other.

Join our dynamic team at Axon, where you will drive meaningful change and take ownership of initiatives that matter in a fast-paced environment. Here, your contributions truly make a difference.

Your Impact

We are looking for a Director of Technical Support (International) to play a key role in scaling our Tier 1 and Tier 2 Technical Support teams globally. You will report directly to the Senior Director of Global Support and will be instrumental in establishing the operational framework, structure, and cross-functional collaborations necessary to support our rapidly evolving product portfolio across various regions.

This position requires a seasoned technical support leader with extensive operational experience, a robust understanding of connected device products, a proven history of building and transforming teams, and the capability to lead through change. You will design and implement scalable support processes, facilitate post-acquisition alignment, and collaborate closely with Product, Engineering, Sales, Customer Success, and IT to ensure a seamless, world-class customer experience.

About Axon Enterprise, Inc.

Axon is a leader in developing innovative technology solutions for law enforcement and public safety. Our commitment to protecting life drives us to create products that enhance safety and justice in our communities. Our collaborative and diverse workplace encourages growth and inclusivity, making Axon not just a job, but a place where you can make a significant impact.

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