Qualifications
Qualifications: Fluent in Dutch at C2 level and proficient in English. Customer-oriented with a friendly and approachable demeanor. Excellent verbal and written communication skills. Highly organized, with the ability to manage multiple tasks effectively. Detail-oriented and dedicated to maintaining accuracy. A collaborative team player who contributes to a positive workplace environment. Desired Skills: Process Excellence: Enhance organizational processes for improved efficiency and quality. Collaboration: Work effectively with team members to achieve shared goals. Communication: Share information clearly between individuals and groups. Emotional Intelligence: Understand and manage personal and others' emotions to foster positive interactions. Open-Mindedness: Appreciate diverse perspectives and promote collaboration. Critical Thinking: Assess information and arguments to make informed decisions. Solution Orientation: Focus on practical and effective solutions to challenges. Entrepreneurial Mindset: Encourage creativity and proactive problem-solving.
About the job
Join Our Team!
Are you ready to take the next step in your career within the exciting digital marketing landscape? We invite you to become a part of our vibrant team at Teleperformance Spain, located in the heart of Barcelona. You'll be instrumental in a transformative project collaborating with Google Ads Products, a revolutionary tool that empowers businesses across the globe!
In this role, you will serve as the primary point of contact for Google customers, utilizing your active listening skills to effectively address their inquiries and assist them in navigating their advertising needs.
Key Responsibilities:
- Act as the first point of contact, accurately directing customer inquiries to the relevant departments.
- Achieve and surpass defined KPIs while delivering exceptional customer service.
- Adhere to company policies and procedures in all activities.
- Maintain high accuracy and compliance standards in all interactions with customers.
About Teleperformance Spain
Teleperformance Spain is a leading provider of customer experience management and digital services, committed to delivering innovative solutions to enhance customer satisfaction. With a vibrant work environment in Barcelona, we focus on empowering our employees and fostering a culture of collaboration and excellence.
