About the job
At Coupang, we are dedicated to exceeding our customers' expectations. We thrive on hearing our customers exclaim, “How did we ever live without Coupang?” Our mission springs from a passion for simplifying shopping, dining, and living experiences, disrupting the multi-billion-dollar e-commerce landscape from the ground up. As one of the fastest-growing e-commerce companies, we have built an exceptional reputation as a dominant and trustworthy entity in South Korean commerce.
We enjoy the best of both worlds, a vibrant startup culture backed by the resources of a large global public company. This unique combination empowers us to sustain our growth and rapidly launch innovative services. Our team is filled with entrepreneurial spirit, constantly seeking opportunities to drive new initiatives and create impactful innovations. At Coupang, you will witness personal, team, and company growth daily.
We are committed to shaping the future of commerce. We challenge conventional boundaries to solve complex problems and redefine traditional trade-offs. Join Coupang today and help us craft extraordinary experiences in an ever-connected, high-tech world.
Role Overview
As a Problem Solver, you will play a crucial role in facilitating various operations within our Fulfillment Center (FC), including Inbound, Inventory, Replenishment, Outbound, and Maintenance departments. In your leadership capacity, you will train new hires, monitor attendance, address associates’ task-related challenges in accordance with standard operating procedures, assist other departments with inquiries, and generate comprehensive daily reports.
What You Will Do
- Tackle and resolve task and operational issues for associates, adhering to standard operating procedures.
- Support other departments with inquiries and prepare daily reports.
- Train new hires in departmental processes and procedures.
- Log attendance accurately.
- Receive shipments, inspect contents, and validate receipts.
- Utilize an RF gun/PDA device for operations.
- Break down, receive, and inspect inbound items efficiently.
- Maintain accurate inventory records, resolve discrepancies, and consolidate products.
- Transport items and carts to designated locations.
- Pick, pack, stack, and ship items promptly.
- Uphold safety and housekeeping standards within the department.
- (Maintenance only)
- Clear trash, spills, and manage dropped or broken items.
- Conduct routine inspections of the site and various equipment.
- Handle basic repairs as required.
