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Experience Level
Mid to Senior
Qualifications
Proven experience as a Relationship Manager or in a similar role. Excellent communication and interpersonal skills. A strong understanding of collections processes and client management. Ability to analyze data and make informed decisions. Proficiency in CRM software and Microsoft Office Suite. Strong organizational skills and attention to detail.
About the job
We are seeking a skilled and motivated Relationship Manager to join our Collections department at together. In this role, you will be responsible for building and nurturing strong relationships with clients, ensuring their needs are met while effectively managing collections strategies.
The ideal candidate will have a knack for communication and problem-solving, with a focus on delivering exceptional customer service. You will play a pivotal role in maintaining the company's reputation and fostering client loyalty.
About together
together is dedicated to creating a supportive environment where employees can grow and thrive. We value innovation, collaboration, and a commitment to our clients. Join us and be part of a team that makes a difference.
Join together as a Financial Crime Manager, where you will play a crucial role in safeguarding our financial ecosystem. You will be responsible for developing and implementing strategies to detect and prevent financial crimes, ensuring compliance with regulatory requirements while fostering a culture of integrity.
As a Financial Crime Manager at together, you will play a pivotal role in safeguarding our organization against financial crime risks. You will lead initiatives to develop, implement, and monitor our financial crime prevention strategies, ensuring compliance with regulations and best practices.Your expertise will be essential in identifying suspicious activities, conducting risk assessments, and collaborating with cross-functional teams to enhance our security measures. This position offers the opportunity to make a significant impact in a dynamic and challenging environment.
Role overview together is seeking a Financial Crime Manager to help protect the business from financial crime risks. This position leads a team focused on detecting and reducing threats related to financial fraud and money laundering. What you will do Develop and implement compliance strategies that address financial crime risks Oversee investigations into suspected fraud and money laundering activities Ensure the company meets all relevant regulatory requirements Work with teams across the business to promote compliance and risk awareness Location Cheadle
As the Money Laundering Reporting Officer (MLRO) at Charles Street Finance, you will spearhead the development, oversight, and continuous enhancement of our financial crime framework. This crucial position plays a key role in securing our Annex 1 authorization, necessitating a highly credible professional who can interact confidently with the FCA and demonstrate robust oversight capabilities, alongside an adequately mature control environment.After the initial project and authorization phase, ongoing business-as-usual (BAU) activities will be proportionate to the size and nature of our organization. We are open to part-time arrangements for an experienced MLRO capable of delivering high-quality oversight with a focused time commitment. Additionally, we encourage applications from candidates interested in a full-time role who can contribute more broadly across our risk and governance activities, while still maintaining clear accountability for MLRO responsibilities.In this role, you will be expected to:Fulfill all statutory responsibilities of the MLRO as per UK legislation and regulation, including ownership of financial crime policies, procedures, and controls.Lead the Annex 1 authorization application process, acting as the primary contact with the FCA.Oversee the daily operations of the financial crime framework, including due diligence, customer risk assessments, transaction monitoring, and handling of Suspicious Activity Reports (SARs).Serve as the firm's nominated officer for investigating and disclosing suspicious activities to the National Crime Agency (NCA).Conduct and maintain the enterprise-wide risk assessment (EWRA), ensuring it aligns with our business model, regulatory expectations, and evolving risk profile.Provide senior-level reports, including the annual MLRO Report, updates for the Board, and escalation of key issues or emerging risks.Ensure compliance with sanctions requirements, politically exposed person (PEP) management, and customer/counterparty exits.Manage enhanced due diligence processes for higher-risk cases and engage senior stakeholders as necessary.Ensure that systems used for screening, fraud monitoring, customer risk scoring, and transaction monitoring are correctly configured, documented, and effective.
Role Overview together is hiring a Mortgage Broker Account Manager based in Cheadle. This position focuses on managing client accounts and supporting clients throughout the mortgage process. The role calls for a strong commitment to service and effective communication. Main Responsibilities Oversee a portfolio of client accounts and maintain ongoing relationships. Guide clients through each stage of the mortgage process, from initial inquiry to completion. Respond to client needs promptly and professionally, ensuring a smooth experience. Work to expand the client base and contribute to customer satisfaction goals.
Join Together as a Mortgage Broker Account Manager in Cheadle, where you will play a vital role in managing relationships with our intermediary partners. In this dynamic position, you will be responsible for driving business growth, providing exceptional support to our brokers, and ensuring their needs are met promptly and efficiently. Your expertise will help us foster strong partnerships and enhance customer satisfaction.
Join our dynamic team at Together as a Senior Project Manager, where you will spearhead high-impact strategic initiatives within our regulatory change portfolio. Collaborating closely with leadership and cross-functional teams, you will play a crucial role in defining and setting up this portfolio. As you report to the Head of Delivery, your expertise will ensure that our business and technology projects adhere to regulatory and governance standards established by bodies such as the FCA, all while aligning with our enterprise risk strategy.In this influential position, you will bring together internal and external teams to achieve tangible results, advocate for operational readiness, and ensure the smooth progression of complex programs. You will confidently engage with executive stakeholders, manage risks, oversee budgets, and liaise with third-party vendors, driving projects from inception through to successful implementation. Additionally, as a senior member of the Delivery Management team, you will mentor colleagues and promote a culture of collaboration.Key Responsibilities:Planning and Initiation: Create comprehensive delivery plans encompassing all aspects of project delivery, including coordination with multiple teams and third-party suppliers.Monitor key dependencies and milestones.Identify capacity constraints and assist with prioritization decisions.Determine resource needs and secure the appropriate personnel.Delivery Management:Ensure all team members are aware of their roles and obligations.Develop and maintain project documentation as per the Change Delivery Framework.Participate in essential agile ceremonies to share insights and address any challenges.Oversee the go-live acceptance process and secure necessary approvals.Plan budgets and supervise the completion of tasks to guarantee successful IT changes.Financial Management:Estimate project expenditures in accordance with departmental guidelines and establish baseline budgets.Monitor project spending against the baseline and provide transparent financial reporting.Collaborate with portfolio managers to project annual portfolio expenditures.Third-Party Management:Engage with third-party vendors from the project's inception.Monitor third-party commercial commitments.People Management:Drive performance through coaching and alignment with strategic objectives.Manage colleagues through various stages of their employment.
Are you a proactive and results-driven professional with a passion for corporate lending? At together, we are seeking an experienced Operations Manager to lead our Corporate Lending team. This is an exciting opportunity to make a significant impact in a dynamic environment.As the Operations Manager, you will oversee day-to-day operations, ensuring efficiency and compliance within the lending processes. You will work closely with various stakeholders to enhance our service delivery and implement best practices.
Join Together as a Business Development Manager specializing in Heter Iska Loans. In this dynamic role, you will spearhead initiatives to expand our client base and enhance our offerings in the financial sector. Your expertise will be instrumental in identifying and cultivating new business opportunities, building lasting relationships with clients, and driving revenue growth.
Role overview The Mortgage Collection Specialist at together supports clients through the mortgage collections process. This position is based in Cheadle and centers on account management, payment oversight, and direct client communication. What you will do Manage mortgage client accounts and monitor payment schedules Work with clients to resolve payment issues and answer questions about their obligations Deliver clear, helpful customer service during every interaction Collaborate with clients to address concerns and support their ability to meet payment terms
As a Service Delivery Manager at together, you will play a crucial role in ensuring that our services are delivered effectively and efficiently to our clients. You will be responsible for overseeing service operations, managing client relationships, and ensuring high levels of customer satisfaction.Your strategic thinking and leadership skills will be instrumental in driving service improvements and aligning our service delivery with the company's goals. You will work closely with various departments to implement best practices and optimize our service offerings.
About the Graduate Program together offers a Graduate Program based in Cheadle, focused on Project Management and Sales Portfolio Management. This program combines practical experience with support from seasoned professionals who are committed to helping graduates build their skills. What to Expect Work directly on real projects in both project management and sales portfolio management. Collaborate with experienced colleagues who provide guidance and mentorship. Develop professional skills in a team-oriented setting.
Join our dynamic team at together as part of our Graduate Programme, specializing in Project Management and Sales Portfolio Management. This is a fantastic opportunity for recent graduates to kick-start their careers in a vibrant and collaborative environment. You will gain hands-on experience working on exciting projects and develop your skills in sales strategy, project execution, and portfolio management.
Join our dynamic team as a Relationship Manager at together! In this vital role, you will be responsible for fostering strong relationships with clients and ensuring their needs are met effectively. You will work closely with our collections department to manage client accounts and deliver exceptional service.
Join our dynamic team at Together as a Finance Administrator! In this crucial role, you will support our financial operations, contributing to the efficiency and accuracy of our financial management processes. We are seeking a detail-oriented individual with a passion for finance and a commitment to excellence.
As the Service Delivery Manager at Together, you will be instrumental in ensuring the smooth operation of our Tech function. Your responsibilities will include active participation in Major Incident Management and conducting Service Reviews for Tier 1 suppliers to guarantee that our Tech Department adheres to its Service Level Agreements (SLAs) with the business. You will facilitate internal customer reviews and manage communication across the business regarding operational service and stakeholder engagement. In addition, you will assist the IT Admin with invoicing, collaborate with Group Procurement on Service Relationship Management, and contribute insights to the Cyber & Operations Director for the IT budget.Key responsibilities include:Supporting the GTS Service & Operations Manager with escalations related to incidents, service requests, or problems concerning the GTS trains.Performing ticket triage across all GTS train queues, analyzing trends, SLA breaches, and escalating issues to team and train Product Managers/Product Owners.Monitoring all GTS train helpdesk queues for Level 2 and Level 3 alerts.Collaborating closely with GTS train helpdesk queue owners to ensure effective knowledge transfer, improving first-attempt ticket allocation, and facilitating seamless service introduction to the GTS Service Desk Manager and IT Service Desk.Working with all trains on release management enhancements and providing feedback on any business issues or lessons learned from incidents related to releases.
Are you ready to take your career in sales to the next level? At Together, we offer more than just a sales position; we provide a dynamic career path that will grow alongside your expertise and experience.As a market leader in the financial services sector, our clients will largely come to you. This role involves minimal cold calling, as you will engage with potential customers who have attended property auctions, expressed interest in our mortgage solutions, and been pre-screened for loan eligibility. Your primary responsibility will be to recommend the most suitable loan products.As you develop your skills and gain confidence in our offerings, you may have the opportunity to visit Auction Houses across the region and nationwide, strengthening our partnerships and ensuring our products remain front and center.This is an exceptional opportunity to join a leading Financial Services organization with a high-performing team of ten individuals, all of whom consistently exceed targets and enjoy impressive commissions.
As the General Manager, you will spearhead the strategic growth and operational excellence of our location. Your role encompasses a diverse range of responsibilities, including the formulation of sales strategies, talent acquisition, training, overseeing food quality and service, and maintaining a visible presence on the floor.Key Responsibilities:Commercial Management:Take ownership of the business performance, ensuring alignment with company forecasts and annual targets.Analyze sales trends to drive profitability while continuously enhancing service standards.Organize and execute marketing initiatives, including promotional events and discount programs.People Leadership:Provide clear guidance and briefings to your team.Deliver constructive feedback and conduct structured performance reviews.Recruit top talent to build a high-performing team.Client Relations:Establish and nurture a professional relationship with John Lewis.Facilitate effective communication and engagement with John Lewis representatives.Monitor customer feedback consistently and develop actionable improvement plans based on insights.Health & Safety, Food Safety, and ESG Compliance:Achieve a minimum score of 90% on European Safety Bureau assessments and 5-star ratings on EHO visits.Ensure compliance with all Health & Safety, Food Safety, and Environmental legislation and company policies.
We are seeking a skilled and motivated Relationship Manager to join our Collections department at together. In this role, you will be responsible for building and nurturing strong relationships with clients, ensuring their needs are met while effectively managing collections strategies.The ideal candidate will have a knack for communication and problem-solving, with a focus on delivering exceptional customer service. You will play a pivotal role in maintaining the company's reputation and fostering client loyalty.
Join the innovative team at together as a Relationship Manager. In this pivotal role, you will cultivate and maintain strong client relationships to drive satisfaction and loyalty. Your expertise will be essential in identifying client needs and delivering tailored solutions, ensuring a seamless experience throughout the customer journey.We are looking for a proactive individual who thrives in a fast-paced environment and possesses excellent communication skills. You will work collaboratively within the Collections department, playing a key role in optimizing our client engagement strategy.
