About the job
Role: Store Manager
Location: Boston
Hours: Full Time
Join our vibrant team at Trinny London as a Store Manager in our chic Boston boutique on the iconic Newbury Street. As a visionary leader, you will develop and implement strategic plans that not only boost sales but also elevate customer experiences and strengthen our community presence. Your role will be pivotal in recruiting and nurturing a high-achieving team through careful hiring, comprehensive coaching, and effective performance management. You will cultivate a collaborative, goal-focused environment by establishing clear expectations and modeling exemplary behavior.
About Trinny London:
Founded in 2017 by the inspiring Trinny Woodall, Trinny London is revolutionizing the beauty industry by making makeup and skincare accessible and engaging. We take pride in being one of Europe’s fastest-growing beauty brands, achieving remarkable growth through innovative product development and building a passionate community of customers worldwide.
Your Key Responsibilities:
- Lead by example to achieve personal and team targets.
- Enhance your product knowledge and stay informed about the latest beauty trends.
- Conduct appointments and showcase your artistry to customers.
- Exemplify a customer-centric approach at all times.
- Manage the daily operations of your counter, creating strategic business plans for success.
- Oversee staff scheduling, payroll management, and HR documentation.
- Ensure effective inventory management and visual merchandising practices.
- Adhere to health and safety protocols rigorously.
- Utilize team meetings to provide feedback on performance and progress.
- Support your team in meeting objectives and KPIs, addressing performance issues as necessary.
- Foster a culture of continuous improvement in artistry and product knowledge.
- Conduct regular one-on-one meetings and champion team development.
- Address performance and conduct issues in line with company standards, escalating when required.
