E-Commerce Support Specialist

Viva.comMarousi, Attica, Greece

On-site Full-time

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Experience Level

Experience

Qualifications

To be successful in this role, candidates should possess:Strong technical knowledge of e-commerce platforms and APIs. Excellent problem-solving skills with the ability to troubleshoot technical issues effectively. Outstanding communication skills, both verbal and written, to ensure clear interactions with clients. Ability to work collaboratively in a fast-paced environment. Experience in customer service or technical support roles is highly desirable.

About the job

As we lead the charge toward comprehensive business solutions, we provide a holistic suite of financial services tailored to meet the dynamic needs of our clients. Our ecosystem includes over 450 tech partners who are innovators in both software and hardware, connecting directly to local payment schemes and alternative payment methods, thereby enhancing our value proposition.

Viva.com aims to empower businesses by facilitating the adoption of cutting-edge technologies.

The Role

As an E-Commerce Support Specialist at Viva.com, you will be instrumental in delivering outstanding customer service and ensuring a seamless technical experience for our e-commerce clients. You will assist merchants in navigating complex integration processes, utilizing APIs and plugins while employing AI-driven tools to enhance the efficiency and accuracy of support.

Responsibilities

Act as a distinguished ambassador for Viva.com, serving as the second-level contact for escalated technical inquiries related to e-commerce, plugins, and API integrations.
Be the central point of escalation for first-level support, ensuring a high-quality, timely resolution of complex customer requests.
Deliver exceptional customer service by proactively addressing technical inquiries with accuracy and professionalism.
Build lasting trust with customers by providing effective solutions to their e-commerce integration challenges.
Assist customers in integrating Viva.com’s supported plugins, APIs, and payment tools, offering expert guidance and troubleshooting assistance.
Utilize documented procedures and advanced diagnostic tools to diagnose and resolve issues, while contributing to knowledge base growth through AI insights.
Leverage AI-powered support tools to enhance response times, identify patterns in issues, and optimize the overall customer support experience.
Consistently meet or exceed predefined qualitative and quantitative performance targets.

Maintain a strong technical understanding of e-commerce platforms and demonstrate excellence in communication, technical problem-solving, and customer engagement.

About Viva.com

Viva.com is a pioneering Tech Bank that provides innovative financial solutions for businesses across Europe. Our commitment to transforming payments and enhancing financial services positions us as a leader in the industry.

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Full-time|On-site|Marousi, Attica, Greece

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