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Ecommerce Operations Executive

Carousell GroupJohor BahruNew
On-site Full-time

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Experience Level

Entry Level

Qualifications

Requirements:Diploma or degree in a relevant field. Prior experience in Warehouse Management is preferred. Proficient command of the English language. Strong skills in Microsoft Office. Excellent communication and interpersonal skills, both written and verbal. Detail-oriented, organized, and capable of managing time effectively. Ability to work independently and demonstrate initiative. Willingness to commute to our office located in Johor Bahru City Square.

About the job

Key Responsibilities:

  • Drive the growth and performance of our online store by achieving monthly key performance indicators (KPIs).
  • Collaborate with the e-commerce operations team to efficiently edit and upload products aimed at meeting online sales targets.
  • Assist in the fulfillment process of online orders to ensure timely delivery.
  • Work in close partnership with the marketing team to maintain smooth operations of online standard operating procedures (SOPs).
  • Provide exceptional customer support across various channels, including email and social media.
  • Respond to customer inquiries within a designated timeframe.
  • Accurately record customer feedback and escalate issues to relevant teams as needed.

About Carousell Group

Carousell Group stands as the foremost multi-category platform for secondhand goods in Greater Southeast Asia, dedicated to making secondhand the preferred choice. Established in August 2012 in Singapore, we have a strong presence across seven markets under various brands, including Carousell, Carousell Media Group, Cho Tot, Laku6, LuxLexicon, Mudah.my, OneShift, REFASH, and Revo Financial, catering to tens of millions of active users each month. Our diverse team spans Southeast Asia, India, Taiwan, and Hong Kong, all working towards a common goal of fostering a sustainable and circular future. By leveraging technology and innovation, we empower users to engage confidently in buying and selling pre-loved items.

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