About the job
At Morgan & Morgan, our mission is vital. We stand as the last defense for millions of Americans facing insurance companies, large corporations, or defective products. Our dedicated team, comprising attorneys across all 50 states and a robust support staff, plays an essential role in championing consumer rights. With over 6,000 employees committed to our cause, we embody the spirit of 'For the People.'
Summary
Our dynamic Operations Team is expanding! We are seeking a passionate Enablement Manager to support our legal teams in optimizing case operations. The ideal candidate will collaborate with leadership to deliver training and enhance productivity for our case staff across multiple regions, directly contributing to operational excellence.
Key Responsibilities
• Oversee and cultivate litigation staff performance across various markets in alignment with team objectives and business goals.
• Ensure compliance and foster a positive work environment for case staff.
• Set and track operational goals for case staff, utilizing KPIs and dashboards for performance monitoring.
• Address challenges by liaising with departments such as Learning & Development, IT, and HR.
• Conduct audits of case files to assess efficiency and metrics adherence.
• Develop and implement additional performance auditing processes.
• Analyze metrics to identify improvement opportunities for case staff.
• Facilitate training sessions in collaboration with our internal Learning and Development Team.
• Guide case staff in proactive claim negotiations aiming for settlements.
• Contribute to strategic initiatives and help establish shared standards and processes.
• Communicate the firm's goals and vision effectively to staff.
• Onboard new hires and facilitate their integration through shadowing with experienced litigation staff.
• Foster relationships with case staff and attorneys in each region.
