About the job
Are you ready to make a meaningful impact on customers' lives while building a fulfilling career? Join us as an Energy Specialist, where your unique contributions are celebrated, and personal success is prioritized. Here, you will have the opportunity to thrive and support others during crucial moments.
About the Role
As an Energy Specialist, you will play a vital role in assisting customers as they navigate their energy needs with care and confidence. Your efforts will be instrumental in our mission towards An Electric Britain, simplifying energy interactions for every customer you engage with.
Begin your journey with a competitive salary starting at £26,000 per year.
This position is hybrid, based in our Exeter office. Initially, you will complete four weeks of in-person training before transitioning to a flexible working model, which includes 2-3 days per week in the office. We offer various working patterns: Monday to Friday from 8 am to 6 pm or 8 am to 8 pm, with Saturday shifts on rotation. Full-time and part-time options are available, with part-time requiring a minimum of 24 hours per week.
You will gain confidence throughout all customer interactions, effectively resolving diverse queries and fostering positive outcomes. In our supportive team environment, you will be encouraged to treat customers as you would like to be treated, while enhancing your skills through curiosity and continuous learning.
Your Profile
We seek an Energy Specialist who embodies enthusiasm, positivity, and a genuine commitment to customer service. To be considered, you should possess:
- A passion for the energy sector and a drive to make a positive impact
- A dedication to delivering exceptional customer experiences
- A shared commitment to our values of being Human, Positive, and Brave
- Ability to thrive in ambiguous situations while solving new challenges
- A willingness to ask questions, share ideas, and contribute to improvements
- A commitment to personal development and continuous learning
- Strong teamwork skills, fostering collaboration within a supportive group
- An inclusive attitude that aligns with our vision of welcoming everyone
Eligibility to work in the UK is required for this role.
Key Responsibilities
- Providing support to customers via phone and digital channels, actively listening to their needs and collaborating to achieve the best outcomes
- Taking ownership of each customer journey, effectively resolving queries and keeping customers informed throughout the process
- Utilizing your training to competently address a variety of topics, including billing, tariffs, energy usage, and account changes
- Identifying opportunities to streamline processes or enhance customer experience, and sharing suggestions for improvement
- Collaborating within a high-performing team, sharing knowledge, and contributing to a positive, inclusive workplace culture
