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Engineering Manager, Customer Onboarding

BrexSeattle, Washington, United States
Hybrid Full-time $240K/yr - $300K/yr

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Experience Level

Manager

Qualifications

Proven experience in engineering leadership, particularly in onboarding systems. Strong strategic thinking and operational skills. Proficiency in managing cross-functional teams and fostering collaboration. Passion for delivering high-quality, customer-centric product experiences.

About the job

Why join us

At Brex, we empower businesses with our AI-driven spend management platform. Our suite of integrated corporate cards, banking solutions, and global payment options, coupled with user-friendly software for travel and expenses, enables companies to manage their finances with confidence. From startups to established enterprises like DoorDash, Flexport, and Compass, thousands rely on Brex to enhance financial control, reduce costs, and boost operational efficiency on a global scale.

Joining the Brex team means pushing boundaries, questioning conventional approaches, and collaborating with some of the brightest minds in the tech industry. We prioritize diversity and inclusion, believing that your potential should be limited only by your aspirations. We equip you with the necessary tools, resources, and support to propel your career forward.

Engineering

Our engineering team at Brex focuses on developing scalable systems with intent and speed. We encompass various domains, including Software, Data, Security, and IT, and operate with a high level of autonomy and collaboration. Our team tackles complex technical challenges, takes ownership of our results, and strives for excellence across all facets, from architecture to deployment. Here, engineering is not just a job; it’s a craft that cultivates future leaders.

What you’ll do

As an Engineering Manager, you will lead a dedicated team focused on creating systems and product experiences that enhance customer activation at Brex. This includes overseeing onboarding processes, account setups, verifications, and integrations that enable customers to quickly derive value. This role demands strategic acumen, operational excellence, technical leadership, and an unwavering commitment to delivering seamless, AI-enhanced customer journeys. The ideal candidate will have a robust background in engineering leadership, particularly in scaling user-facing onboarding systems and delivering exceptional product experiences while collaborating closely with Product, Design, Operations, and GTM teams.

Where you’ll work

This position is located in our Seattle office and operates within a hybrid model that blends the vibrancy of in-office work with the flexibility of remote options. Currently, we require team members to be in the office at least two days per week (Wednesday and Thursday). Starting February 2, 2026, this will increase to three days per week (Monday, Wednesday, and Thursday). Additionally, employees can enjoy up to four weeks of fully remote work per year!

Responsibilities

  • Drive business and product strategies to ensure a seamless, intuitive, and effective onboarding experience.

About Brex

Brex is revolutionizing the way businesses manage their finances with our AI-powered spend platform. Our innovative solutions support companies in controlling expenditures, optimizing costs, and enhancing operational efficiency, making us a trusted partner for businesses ranging from nascent startups to leading enterprises.

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