About the job
About Lucidya
Lucidya is an innovative AI-driven platform dedicated to enhancing customer experience (CX) intelligence. We autonomously manage the entire customer lifecycle, from initial engagement to retention and growth.
Unlike traditional platforms that merely provide insights and leave the implementation to you, Lucidya completes the process with proprietary Natural Language Understanding (NLU) capabilities developed entirely in-house. Trained on millions of multilingual conversations, our platform empowers marketing, support, CX, and research teams to create personalized experiences that significantly improve customer satisfaction, retention, and lifetime value.
Why This Role is Crucial
We are at a pivotal moment where enterprise clients across sectors such as BFSI, telecom, media, retail, and large-scale organizations are fully committing to AI technologies.
This role is at the forefront of this transformation.
As an Enterprise Account Executive, you'll do more than just close deals; you'll guide major organizations in redefining their customer understanding and engagement strategies. You will navigate intricate buying groups, extended sales cycles, and high expectations.
Your efforts will directly impact Lucidya's growth within the enterprise segment and our ability to demonstrate value to some of the region’s largest corporations.
If you excel in dynamic environments, thrive on complex sales cycles, and are passionate about selling solutions that transform business operations, this opportunity is tailor-made for you.
Your Responsibilities
- Achieve enterprise revenue targets and drive substantial Annual Recurring Revenue (ARR) growth.
- Develop strategic account plans that extend beyond identifying decision makers, including mapping influence, risks, timing, and internal dynamics.
- Manage full sales cycles from start to finish: discovery, demonstrations, business case development, executive alignment, negotiation, and closure.
- Engage in value-driven discussions with C-level executives (CEO, CMO, CIO, CX leaders), rather than just conducting product demos.
- Convert complex AI capabilities into tangible business outcomes, such as cost savings, retention improvements, and revenue growth.
- Focus on pipeline quality as much as quantity; provide accurate forecasts and maintain a clear understanding of deal statuses.
- Collaborate closely with Solutions, Product, and Customer Success teams to ensure seamless transitions and successful onboarding.
- Effectively address and overcome objections.
- Continuously educate yourself about the market, competitors, and the evolving AI landscape.
You will be accountable for revenue outcomes, securing strategic logos, and fostering long-term enterprise relationships.
