About the job
Join Hatch as an Enterprise Account Manager
At Hatch, we are redefining the way service-oriented businesses engage with their customers in this AI-driven era. We recognize that artificial intelligence is not merely a trend, but a fundamental aspect of how companies can thrive, retain clients, and maximize revenue. We are committed to shaping this future, along with the innovators willing to create it.
Hatch is an innovative AI-powered customer communication platform that empowers businesses to enhance their conversion rates and customer retention while minimizing operational costs. Our platform integrates AI voice, SMS, and email agents with smart automation and robust CRM integrations, ensuring swift responses to leads, consistent follow-ups, and the seamless capture of every opportunity.
Recently acquired by Yelp, Hatch continues to operate independently, expanding our services to assist thousands more businesses in unlocking the revenue potential within their lead pipelines. We have already facilitated $5.1 billion in revenue for our clients, and this is just the beginning.
As an Enterprise Account Manager, you will collaborate with our largest and most intricate clients, primarily private equity-backed firms managing multiple brands, to ensure effective onboarding, user adoption, and the realization of long-term value.
In this pivotal role, you will spearhead multi-brand implementations, liaise with cross-functional teams, and engage directly with executives to strategize, deliver, and scale success across their brand portfolios. This hands-on position blends technical execution, project management, and relationship cultivation at the executive level.
You will develop and oversee onboarding project plans utilized by C-level stakeholders, configure integrations through tools such as Zapier, webhooks, and APIs, and work closely with Product and Engineering teams to address implementation hurdles.
