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Enterprise Account Manager (m/f/d)

LangdockBerlin
On-site Full-time

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Experience Level

Experience

Qualifications

QualificationsWe are looking for a proactive and results-oriented individual with a passion for technology and a proven track record in account management. You should be adept at building relationships and possess excellent communication skills. A background in AI or technology sales is a plus.

About the job

About Langdock

Langdock helps organizations integrate AI into their operations with an enterprise-ready platform. The product suite includes AI Chat, Assistants, Search, API, and Workflows, supporting over 6,000 customers from DAX-listed companies to startups. Notable clients include Merck KGaA, Der Spiegel, GetYourGuide, Babbel, and Personio.

The company is model-agnostic, fully GDPR-compliant, and holds ISO 27001 and SOC-2 Type 2 certifications. Langdock is based in Berlin and backed by Y Combinator.

Role Overview: Enterprise Account Manager (m/f/d)

The Enterprise Account Manager guides organizations as they adapt to AI-driven change. This role focuses on building and maintaining strong relationships with enterprise clients, understanding their needs, and supporting their goals with Langdock’s solutions.

Managing a portfolio of enterprise accounts, the Account Manager works on adoption, expansion, and retention. The position involves collaborating with Solutions Engineering to deliver results and with Product teams to bring customer feedback into future development. Using Langdock’s own tools, the Account Manager can automate workflows and increase efficiency.

Key Responsibilities

  • Manage a portfolio of enterprise accounts to drive retention, adoption, and growth.
  • Create detailed account plans for top customers, including stakeholder mapping, health assessments, growth opportunities, and risk management.
  • Lead strategic customer conversations such as quarterly business reviews, executive meetings, and proactive check-ins, using data to guide outcomes.
  • Identify and pursue opportunities to expand usage across user groups, use cases, and deployment scopes.
  • Navigate complex enterprise environments by identifying champions, addressing obstacles, and building relationships across multiple stakeholders.
  • Work closely with Solutions Engineering, Product, and Sales to turn customer insights into actionable strategies.

Location

Berlin

About Langdock

Langdock is at the forefront of AI adoption in enterprises, providing a suite of tools designed to facilitate seamless integration of AI into business operations. With a diverse clientele and a commitment to compliance and security, Langdock is a trusted partner for companies looking to innovate and transform their operations.

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