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Enterprise Account Manager

Shift4Atlanta, Georgia, United States; Center Valley, Pennsylvania, United States; Las Vegas, NV; Tampa, Florida, United States
On-site Full-time

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Experience Level

Mid to Senior

Qualifications

QualificationsProven track record in account management or customer relationship management, preferably within the technology or payment processing sectors. Strong analytical and problem-solving capabilities. Excellent verbal and written communication skills. Ability to work collaboratively across various teams and influence stakeholders effectively. Experience in managing a full customer lifecycle and driving customer success.

About the job

Shift4 (NYSE: FOUR) supports businesses worldwide by streamlining complex payment systems. The company processes billions of transactions each year and serves hundreds of thousands of clients across a range of industries. More information is available at www.shift4.com.

Role overview

The Enterprise Account Manager develops and nurtures relationships with Shift4’s largest and most strategic partners. This position advises enterprise accounts at the corporate, franchise, and local levels, helping them make the most of Shift4’s offerings and communicating their needs within the company. Managing the full customer lifecycle, the role coordinates orders from initial placement through installation, working with both internal and external teams to ensure a seamless experience.

Serving as the primary contact for escalations related to support, billing, and service, the Enterprise Account Manager also provides regular reports and business reviews. Success in this position depends on strong communication, a consultative approach, and the ability to influence stakeholders at every level to support long-term account growth.

What you will do

  • Develop and maintain trusted relationships with key stakeholders at corporate, franchise, and local levels for enterprise accounts.
  • Advocate for enterprise accounts within Shift4, ensuring activities are scheduled and prioritized to meet client needs.
  • Oversee orders from start to installation, managing teams to ensure accurate and timely fulfillment.
  • Collaborate with Business Development, Product, and Product Development teams on complex deployments and new feature rollouts.

Locations

  • Atlanta, Georgia, United States
  • Center Valley, Pennsylvania, United States
  • Las Vegas, NV
  • Tampa, Florida, United States

About Shift4

About Shift4Shift4 is a leading provider of payment processing solutions, committed to redefining the commerce landscape. By simplifying complex payment ecosystems, Shift4 empowers businesses to thrive in an increasingly digital world. With a robust infrastructure, the company supports a diverse clientele across multiple industries, ensuring secure and efficient transactions.

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