About the job
Why Join Harvey?
At Harvey, we’re revolutionizing the landscape of legal and professional services , not just incrementally, but comprehensively. By harnessing cutting-edge agentic AI, a robust enterprise platform, and extensive domain knowledge, we’re transforming the execution of critical knowledge work for years to come.
This is a unique opportunity to contribute to the establishment of a generational company at a pivotal moment. With over 1000 customers across more than 58 countries, a strong product-market fit, and exceptional investor backing, we are rapidly scaling and defining a new market category in real-time. The work is ambitious, the standards are high, and the potential for growth , personally, professionally, and financially , is unparalleled.
Our team is intelligent, driven, and passionately committed to our mission. We operate swiftly, with intensity, and take genuine ownership of the challenges we address , from initial ideation to long-term solutions. We maintain close relationships with our customers , from leadership to engineers , collaborating to resolve real issues with urgency and care. If you excel in uncertainty, strive for excellence, and wish to help shape the future of work alongside others who set the bar high, we invite you to build with us.
At Harvey, the future of professional services is being crafted today , and we’re just beginning.
Role Overview
As an Enterprise Customer Success Manager, you will play a vital role in guiding our clients throughout their journey with Harvey, helping to define the future of work within leading enterprises and top law firms. This position is crucial in ensuring our clients not only embrace but also maximize the value of our technology. You will serve as a trusted advisor, seamlessly integrating Harvey into their business processes and workflows.
Key Responsibilities
Strategic Implementation: Lead the integration of Harvey into client workflows, ensuring smooth adoption and optimal utilization of our AI solutions.
Training & Enablement: Promote the capabilities of LLMs while meeting with end users to facilitate their daily adoption of Harvey as an indispensable product.
Client Relationship Management: Act as the primary contact for clients, taking a prescriptive and consultative approach to deliver an exceptional customer experience.
Success Metrics Management: Utilize adoption rates, utilization metrics, and other KPIs to drive strategies that ensure client satisfaction and a high return on investment.
Advocacy and Engagement: Foster user and stakeholder engagement, turning them into advocates for Harvey within their organizations.
