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Enterprise Customer Success Manager at Nightfall AI | Palo Alto

Nightfall AIPalo Alto
On-site Full-time

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Experience Level

Experience

Qualifications

The ideal candidate will possess strong communication and interpersonal skills, with a proven ability to manage customer relationships and drive value in a technology-focused environment. Experience in customer success, account management, or a related field is essential, along with a solid understanding of data security concepts.

About the job

About Nightfall:

Nightfall AI is a pioneering, AI-driven platform specializing in unified data loss prevention and insider risk management. We safeguard sensitive information across a variety of channels including SaaS applications, GenAI tools, email, and endpoint devices. Our esteemed clientele, ranging from groundbreaking AI companies to some of the world’s top banks, relies on Nightfall to effectively detect and prevent data exfiltration at scale. Our innovative platform empowers organizations to pursue their goals without the looming threat of losing intellectual property or compromising customer data. By automating data loss prevention processes, we enable security teams to focus on strategic initiatives while ensuring that security violations are addressed proactively through automatic remediation and real-time user training.

Supported by top-tier investors including Bain Capital Ventures, Venrock, WestBridge Capital, and Pear VC, along with distinguished cybersecurity leaders such as Frederic Kerrest and Maynard Webb, Nightfall is positioned at the forefront of data security innovation.

About the Role:

As an Enterprise Customer Success Manager at Nightfall AI, you will take ownership of strategic relationships with our most significant customers, ensuring they derive tangible, measurable value from our AI-native data security platform. You will serve as a trusted advisor to leaders in security, compliance, and engineering, guiding them from the onboarding phase through to renewal and expansion efforts.

This position is perfect for someone who excels in complex enterprise settings, possesses the ability to translate technical features into impactful business outcomes, and is eager to shape the future of Customer Success in a rapidly growing security company.

What You'll Do:

  • Oversee the entire customer journey, from onboarding and adoption to value realization, renewals, and expansions.

  • Manage a portfolio of enterprise clients, focusing on adoption, retention, renewals, and growth.

  • Lead the onboarding process and ensure early lifecycle success, establishing strong deployment, stakeholder engagement, and rapid time-to-value.

  • Set and monitor customer success benchmarks (adoption milestones, risk mitigation, operational results) and provide regular updates on progress.

  • Convert product usage data and outcomes into clear business value and ROI for clients.

About Nightfall AI

Nightfall AI is at the cutting edge of AI-driven data security solutions. With a mission to protect sensitive information across multiple platforms, we have earned the trust of hundreds of clients, including major banks and innovative tech companies. Our commitment to empowering organizations to innovate securely makes us a leader in the cybersecurity space.

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