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Enterprise Customer Success Manager

BobyardSan Francisco
On-site Full-time $110K/yr - $130K/yr

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Experience Level

Manager

About the job

Bobyard has experienced impressive growth, doubling our revenue each month recently. We are on the lookout for a skilled Customer Success Manager to partner with our customers, primarily mid-market construction firms in landscaping and related sectors. This role is crucial for ensuring customer training, adoption, retention, and expansion within their accounts.

Your primary mission is to facilitate customers in achieving their business objectives with our innovative product.

To succeed in this role, you will:

  • Establish success metrics with customers and guide them through onboarding

  • Cultivate strong relationships and proactively identify opportunities for added value

  • Communicate customer feedback to product and engineering teams, collaborating on new launches

  • Drive upsells, gather testimonials, and develop case studies

  • Create customer success playbooks, support documentation, and workflows

Desired Attributes

  • Kind, humble, relentless, and focused

  • Tech-savvy with exceptional communication skills: you will be teaching customers how to leverage our advanced product

  • A quick learner with a deep curiosity for our product and industry applications

  • Excellent presentation abilities: comfortable presenting to leadership and making business cases

  • Strong work ethic and passion: this role is suited for someone who thrives in a startup environment

  • A commitment to doing whatever it takes to achieve success

  • Strategic and creative thinker: able to step back and find innovative solutions to challenges

  • Bonus: Experience with tools like Zapier, CRM automations, or agents in a customer success/support role

Benefits

  • Competitive compensation: $110,000 - $130,000 OTE (includes commission and performance-related bonuses)

  • Collaborative environment with sales, product, design, and engineering teams

  • Opportunity to contribute to building a leading company alongside a world-class team

  • A unique chance to be among the first members of our customer success team, shaping processes and strategies

This is a full-time, in-person role based in San Francisco. Join us and be part of a team that’s innovating in the industry!

About Bobyard

Bobyard is a rapidly growing company specializing in innovative solutions for the construction industry. Committed to excellence, we are dedicated to transforming how businesses operate and achieve success through our cutting-edge products.

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