About the job
Bobyard has experienced impressive growth, doubling our revenue each month recently. We are on the lookout for a skilled Customer Success Manager to partner with our customers, primarily mid-market construction firms in landscaping and related sectors. This role is crucial for ensuring customer training, adoption, retention, and expansion within their accounts.
Your primary mission is to facilitate customers in achieving their business objectives with our innovative product.
To succeed in this role, you will:
Establish success metrics with customers and guide them through onboarding
Cultivate strong relationships and proactively identify opportunities for added value
Communicate customer feedback to product and engineering teams, collaborating on new launches
Drive upsells, gather testimonials, and develop case studies
Create customer success playbooks, support documentation, and workflows
Desired Attributes
Kind, humble, relentless, and focused
Tech-savvy with exceptional communication skills: you will be teaching customers how to leverage our advanced product
A quick learner with a deep curiosity for our product and industry applications
Excellent presentation abilities: comfortable presenting to leadership and making business cases
Strong work ethic and passion: this role is suited for someone who thrives in a startup environment
A commitment to doing whatever it takes to achieve success
Strategic and creative thinker: able to step back and find innovative solutions to challenges
Bonus: Experience with tools like Zapier, CRM automations, or agents in a customer success/support role
Benefits
Competitive compensation: $110,000 - $130,000 OTE (includes commission and performance-related bonuses)
Collaborative environment with sales, product, design, and engineering teams
Opportunity to contribute to building a leading company alongside a world-class team
A unique chance to be among the first members of our customer success team, shaping processes and strategies
This is a full-time, in-person role based in San Francisco. Join us and be part of a team that’s innovating in the industry!
