Enterprise Customer Success Manager

SemperisHoboken, NJ

On-site Full-time

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Experience Level

Manager

Qualifications

Qualifications:Proven experience in customer success management or related fields. Strong interpersonal skills and the ability to foster long-term relationships. Exceptional problem-solving abilities and a strategic mindset. Excellent communication skills, both written and verbal. Ability to work collaboratively with cross-functional teams. Experience with customer success software and analytics tools is a plus.

About the job

Role overview

The Enterprise Customer Success Manager joins the Customer Success team in the Eastern region and works from Hoboken, NJ. This role collaborates with Technical Delivery, Sales, and other internal teams to help enterprise clients reach their objectives using Semperis solutions. Building lasting relationships, communicating complex ideas clearly, and identifying ways to improve products and services are central to this position. The role also supports new customer onboarding and ensures smooth implementation of solutions.

What you will do

Develop and oversee success plans for a portfolio of strategic enterprise customers, guiding them from onboarding through implementation, upselling, and renewals.
Monitor and report on customer health, satisfaction, retention, and growth metrics.
Gather customer feedback and share insights with the Product Development team to represent the customer’s perspective.
Lead training sessions to help users maximize the value of Semperis products and support their operational goals.

Location

This position is based in Hoboken, NJ.

About Semperis

At Semperis, we are committed to creating a positive impact in the cybersecurity landscape. Our focus is on empowering our team members and fostering a culture of growth and purpose. Join us as we redefine the standards of customer success in the cybersecurity industry.

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