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Enterprise Service Desk Analyst

Abacus GroupEdinburgh, Scotland, United Kingdom
On-site Full-time

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Experience Level

Experience

Qualifications

Proven experience in IT support or service desk operationsStrong analytical and problem-solving skillsExcellent communication and interpersonal abilitiesKnowledge of ITIL framework is a plusAbility to work in a fast-paced environment and prioritize tasks effectively

About the job

Join Abacus Group as an Enterprise Service Desk Analyst in Edinburgh, where you will play a key role in supporting our clients through effective IT service management. You will be responsible for troubleshooting and resolving technical issues, providing exceptional customer service, and ensuring operational excellence.

About Abacus Group

Abacus Group is a leading provider of technology solutions and IT services, focused on delivering exceptional value and innovation to our clients. With a strong presence in the Edinburgh area, we pride ourselves on our commitment to employee development and creating a collaborative work environment.

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