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Enterprise Vendor Services Manager

Remote Full-time

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Experience Level

Manager

Qualifications

The ideal candidate should have a strong background in customer relations, excellent verbal and written communication skills, and a genuine eagerness to deepen their understanding of vendor management and third-party risk frameworks. A proven track record in managing enterprise accounts and a collaborative mindset are essential for success in this role.

About the job

About Ncontracts

Ncontracts is based in Nashville, Tennessee and delivers integrated risk management and compliance solutions to more than 5,000 financial institutions nationwide. The company has appeared on the Inc. 5000 Fastest Growing Companies list seven times and is regularly named a 'Best Place to Work.' Employees benefit from a workplace that encourages career growth and supports work-life balance.

Team members at Ncontracts bring expertise to the financial services sector, working together to create innovative solutions and share industry knowledge. The company values creativity, collaboration, and self-motivation across roles in solution development, sales, marketing, customer support, and more. Ncontracts aims to strengthen the financial industry while supporting professional development in a welcoming environment.

Role Overview: Enterprise Vendor Services Manager (Remote)

The Enterprise Vendor Services Manager leads a portfolio of high-value enterprise accounts, ensuring the effective delivery of Ncontracts’ Vendor Compliance Services. This role centers on service execution, driving product adoption, building client relationships, and supporting account retention and health. Success in this position requires strong customer-facing experience, clear communication, and a genuine interest in vendor management and third-party risk programs.

Key Responsibilities

Client Relationship Management

  • Serve as the main contact for a portfolio of enterprise and strategic clients in Third-Party Risk Management (TPRM).
  • Build and maintain strong relationships with operational leaders and executive stakeholders, including C-suite executives.
  • Guide clients through their post-sales experience, setting clear expectations for service timelines and deliverables.
  • Respond to client inquiries and offer insights on vendor management best practices.
  • Spot account risks, service gaps, and areas for optimization.

Service Delivery Execution

  • Coordinate with the Vendor Operations Team to collect due diligence documentation and meet client requirements.
  • Oversee and delegate tasks to TPRM Specialists, ensuring work is accurate and deadlines are met.

About Ncontracts

Ncontracts is a leading provider of integrated risk management and compliance solutions, dedicated to supporting the financial services industry. With a commitment to innovation and excellence, we aim to empower our clients to navigate the complexities of risk management effectively.

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