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ESI Analyst at tgs | London

TransPerfectLondon, Greater London, United Kingdom
On-site Full-time

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Experience Level

Entry Level

Qualifications

Required SkillsA Bachelor’s Degree in a relevant field such as Computer Science or Information Management-Technology is preferred; a robust technical background is beneficial. Proficiency in MS Office applications is required. Ability to articulate technical processes and terminology in simplified language. Strong organizational and customer service skills. Excellent verbal and written communication abilities. Willingness to work overtime, including evenings and weekends as necessary. Availability via phone or email when out of the office if required. Ability to perform well under pressure and meet stringent deadlines. A positive attitude with the capability to develop and implement innovative solutions.

About the job

TransPerfect delivers language and technology solutions to clients in more than 100 cities worldwide. With a focus on supporting global businesses, the company provides services including translation, localization, legal support, eDiscovery, and digital marketing. Technology plays a central role, with platforms like GlobalLink designed to streamline multilingual content management for major law firms and Fortune 500 companies. The culture values client service, teamwork, and opportunities for professional growth.

Role overview

The ESI Analyst in London provides technical hosting support to Project Management Teams around the world. This position manages electronic discovery solutions, handling the culling, processing, hosting, and conversion of electronically stored information (ESI) for high-profile clients, particularly law firms and large corporations.

Main responsibilities

  • Collaborate with Project Management Teams and clients throughout the case lifecycle.
  • Troubleshoot technical issues for both internal teams and external clients.
  • Respond to client questions about web hosting software and perform related administrative tasks.
  • Manage multiple projects simultaneously, ensuring deadlines are met.
  • Coordinate work transitions between day and evening shifts.
  • Apply analytical skills to assess options and choose effective solutions.
  • Complete assignments in line with client requirements, industry standards, and deadlines.
  • Take on additional technology-based projects or duties as needed.
  • Use Relativity and LAW for document production tasks such as bates stamping, load file creation, and OCR.
  • Create custom event handlers and Relativity Scripts to enhance workflow efficiency.

Location

This role is based in London, Greater London, United Kingdom.

About TransPerfect

TransPerfect is a global leader in language and technology solutions, facilitating international business operations through a comprehensive suite of services. Our commitment to innovation and client satisfaction makes us a trusted partner for businesses seeking to excel in the global marketplace.

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