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Expansion Customer Success Specialist

DoctoraliaMexico City
On-site Full-time

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Experience Level

Experience

Qualifications

Qualifications1-2 years of experience in Customer Success or Account Management (KAM), overseeing a portfolio of 150-190 clients. Comfortable working in fast-paced Startup, Marketing, or Advertising environments. Strong analytical skills with the ability to interpret data and leverage insights for decision-making.

About the job

About Us

At Doctoralia, our mission is to humanize the healthcare experience through technology. As the leading platform in the Mexican market and a global reference in SaaS solutions for the medical sector, we connect millions of patients with specialists, transforming clinical practice into an efficient, patient-centered digital experience.

We are on the lookout for a passionate and results-driven Expansion Customer Success Specialist to drive the expansion of our services within our existing client base and become a strategic partner for healthcare professionals.

Role Overview

As an Expansion Customer Success Specialist, you will be responsible for identifying growth opportunities within our current client portfolio, promoting solutions that provide enhanced value, and contributing to the sustainable development of their practices. You will offer personalized support, advising specialists on optimizing their use of our platform and driving the adoption of new products or features.

Key Responsibilities

  1. Identify upselling and cross-selling opportunities within the assigned client portfolio, maximizing the value delivered by Doctoralia.
  2. Develop and implement expansion strategies that enhance the adoption of complementary solutions.
  3. Provide personalized advisory regarding new functionalities, ensuring effective integration into each specialist's practice.
  4. Analyze usage trends and data to propose enhancements that positively impact client success and business metrics.
  5. Collaborate with internal teams to design and execute initiatives that drive client retention and growth.

Professional Profile

  1. Experience: 1 to 2 years in Customer Success or Account Management (KAM), managing a high-volume portfolio (150-190 clients).

  2. Tech DNA: You thrive in Startup, Marketing, or Advertising environments.

  3. Data-Driven: You possess the ability to interpret data, analyze Google Ads campaigns, and use insights to narrate success stories.

About Doctoralia

Doctoralia is committed to revolutionizing healthcare accessibility through innovative technology, facilitating connections between patients and healthcare specialists. Our goal is to create a seamless and efficient healthcare experience for all.

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