About the job
About Us
At Doctoralia, our mission is to humanize the healthcare experience through technology. As the leading platform in the Mexican market and a global reference in SaaS solutions for the medical sector, we connect millions of patients with specialists, transforming clinical practice into an efficient, patient-centered digital experience.
We are on the lookout for a passionate and results-driven Expansion Customer Success Specialist to drive the expansion of our services within our existing client base and become a strategic partner for healthcare professionals.
Role Overview
As an Expansion Customer Success Specialist, you will be responsible for identifying growth opportunities within our current client portfolio, promoting solutions that provide enhanced value, and contributing to the sustainable development of their practices. You will offer personalized support, advising specialists on optimizing their use of our platform and driving the adoption of new products or features.
Key Responsibilities
- Identify upselling and cross-selling opportunities within the assigned client portfolio, maximizing the value delivered by Doctoralia.
- Develop and implement expansion strategies that enhance the adoption of complementary solutions.
- Provide personalized advisory regarding new functionalities, ensuring effective integration into each specialist's practice.
- Analyze usage trends and data to propose enhancements that positively impact client success and business metrics.
- Collaborate with internal teams to design and execute initiatives that drive client retention and growth.
Professional Profile
Experience: 1 to 2 years in Customer Success or Account Management (KAM), managing a high-volume portfolio (150-190 clients).
Tech DNA: You thrive in Startup, Marketing, or Advertising environments.
Data-Driven: You possess the ability to interpret data, analyze Google Ads campaigns, and use insights to narrate success stories.
