Experience Manager

About Sentral

Sentral is a dynamic network of communities that is reshaping the concept of modern living. Our mission is to become the premier residential hospitality operator, delivering exceptional performance and a unique experience through our interconnected communities. We elevate the convenience, connection, and comfort of home to unprecedented levels, a concept we call Home+. Our distinct communities boast prime locations, cutting-edge tech-enabled services, and luxurious amenities designed to enhance daily life. With Sentral, you can embrace a lifestyle tailored to your preferences in some of the world's finest cities, including Atlanta, Austin, Chicago, Denver, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more locations on the horizon.

Our core values illustrate our dedication to our employees, emphasizing a service-first approach, an ownership mentality, and a relentless pursuit of mutual improvement. We are staunch advocates of continuous personal growth, career advancement, and workforce diversity. Through ongoing learning and development initiatives, leadership coaching, and mentorship programs, we cultivate an empowering environment grounded in empathy and growth. Our team members are inquisitive explorers who are committed to lifelong learning and achieving remarkable results.

Discover more about us at www. Sentral.com.

Position Overview and Responsibilities

At Sentral, we are assembling a team of individuals focused on people and committed to exceeding expectations. Ideal candidates will embody a proactive attitude, a growth-oriented mindset, and an entrepreneurial spirit. The Experience Manager plays a crucial role in delivering our hospitality services at the property level. This position ensures five-star service for our guests by engaging with them before their arrival, warmly welcoming them upon check-in, and providing ongoing assistance throughout their stay.

This is an in-person position located on-site of the property.

What You’ll Do:

• Adhere to Sentral’s standards, best practices, policies, and unwavering commitment to excellence in customer service.
• Manage property assets and guest information in alignment with Sentral's standards and policies.
• Coordinate guest stays to guarantee comprehensive service throughout their experience.
• Ensure every guest receives five-star service in our hospitality environment, actively soliciting positive feedback and coaching the Experience Team to do the same.