Team Lead Support at s4d | Amsterdam

About s4ds4d is an innovative Software as a Service (SaaS) company dedicated to empowering Quick Service Restaurants (QSRs) with an omnichannel operating system designed for optimum efficiency and effectiveness. Our mission is to help restaurants maximize their order potential by leveraging cutting-edge technology and a diverse array of functionalities. Our …

Have you ever ordered a pizza through the New York Pizza website, app, or in-store? If so, you’ve experienced the innovative solutions that S4D provides!About S4DS4D is a leading omnichannel software partner for delivery-oriented restaurant chains, headquartered in Amstelveen and soon relocating to Amsterdam. Our team supports prestigious brands such as New York Pizza, Pizza Hut, Bakker Bart, Apache Pizza, Spare Rib Express, and Belchicken with tailored software solutions. Recognized as one of the fastest-growing SaaS scale-ups in the Netherlands for both 2022 and 2023, we pride ourselves on our growth and impact.Become Part of Our Operations TeamJoin our Operations team, which acts as the vital link between S4D and our partners, ensuring smooth operations and high partner satisfaction throughout the entire partnership lifecycle. We are currently seeking a Business Operations Intern to complement our Operations Team in Amsterdam. This is a full-time (40 hours per week) on-site internship for a minimum of four months.Position OverviewAs a Business Operations Intern, you will work on key projects and priority tasks essential for the success of our clients, including well-known brands such as New York Pizza, Telepizza, Apache Pizza, and Pizza Hut. Your responsibilities will include conducting detailed Excel analyses to help our customers optimize their business operations, implementing systems in stores, preparing training sessions for franchisees, and supporting headquarters campaigns.This internship will provide you with exposure to various departments within our company, including Product, Support, and multiple client-facing teams, allowing you to gain a comprehensive understanding of operational strategies and practices. You will be mentored by a Customer Success Manager, collaborating closely to learn from their expertise.

About S4DS4D is a leading omnichannel software partner dedicated to enhancing the operational efficiency of delivery-focused restaurant chains. Our headquarters is currently in Amstelveen, with plans to relocate to Amsterdam shortly. We also operate an office in Katowice, Poland. Our innovative software solutions empower well-known brands such as New York Pizza, Pizza Hut, Bakker Bart, Apache Pizza, Spare Rib Express, and Belchicken. Recognized as one of the fastest-growing SaaS scale-ups in the Netherlands for 2022 and 2023, we are at the forefront of restaurant technology.Join Our Operations TeamWe are seeking a motivated Customer Operations Intern to become an integral part of our Operations Team in Amsterdam. This full-time (40 hours per week) on-site internship is available for a minimum duration of 4 months. As a vital link between S4D and our partners, you will play a crucial role in ensuring efficient operations and partner satisfaction throughout the entire partnership lifecycle.Internship ResponsibilitiesAs our Customer Operations Intern, you will engage in high-priority projects that directly impact our clients' success. Your tasks will include performing Excel analyses to enhance our customers' business operations, implementing systems in-store, preparing training for franchisees, and assisting with campaigns launched from our headquarters. This role offers you a chance to collaborate with various departments within our company, such as Product and Support, providing you with a comprehensive understanding of our organizational strategies and operations. You will be mentored by a Customer Success Manager who will guide you through your learning journey.

Company OverviewAt S4D, we revolutionize the quick-service restaurant (QSR) landscape with our cutting-edge omnichannel solutions. Our specialized SaaS platform empowers QSR chains to enhance their online sales through diverse channels such as Websites, Apps, Kiosks, and Loyalty Programs, serving esteemed clients like New York Pizza, Papa Johns, Pizza Hut, Spare Ribs Express, and Belchicken. Our comprehensive offerings also include Point of Sale systems, Kitchen Display Systems, and Driver Management Tools, ensuring that restaurant headquarters are equipped with everything necessary to operate their (franchise) chains effectively.We believe in flexible working conditions and uphold values of teamwork and ownership. Join our Growth Team as a Full-Cycle Account Executive, and help us dominate the quick-service restaurant industry.Position OverviewAs a Full-Cycle Account Executive, you will oversee the entire sales process from generating leads to closing deals. You will recognize the evolution of B2B purchasing behaviors and adapt accordingly. Your ability to forge personal relationships and work collaboratively with the Growth, Operations, and Product teams will be key to attracting ideal prospects. This role requires frequent travel to engage with potential clients and participate in industry events, along with three days a week in the office for in-depth collaboration with your colleagues.

About S4D:Have you ever ordered food through the website, app, or in-store from New York Pizza, Spare Rib Express, or Bakker Bart? If so, you've already experienced S4D's software solution!We are a dynamic and ambitious SaaS scale-up that revolutionizes quick-service restaurant chains with our omnichannel solution. S4D is recognized as part of Deloitte’s Technology Fast 50 and Saas100 (selected by MT/Sprout), making us one of the top-performing SaaS companies in the Netherlands. We are seeking a Customer Success Specialist to ensure that our partners, including New York Pizza, Spare Rib Express, Bakker Bart, and Pizza Hut, can successfully utilize our software solutions.Your Role:We are currently in search of a Support Coordinator to guarantee that we provide our clients with the highest quality of service. Our Support team is dedicated to assisting our clients in maximizing the benefits of our solution. When a corporate office or individual store from our partners encounters a question or issue, they reach out to our Support team.The Support team consists of Support Heroes, students who work shifts from 5 PM to midnight. They are the first line of support for our partners during peak hours. The team addresses inquiries such as how to adjust store hours and how headquarters can best implement a new promotion, as well as troubleshooting bugs or system outages. You will coordinate and lead this team, spending most of your time coaching the Support Heroes, enhancing processes, and implementing actions to prevent certain types of inquiries, such as preparing training sessions for franchisees and store employees. Additionally, you will handle partner inquiries during office hours, although these tend to be limited.We are also working on an important initiative: establishing 24/7 support to provide assistance to our clients in different time zones, even during the night.Of course, you won't be doing this alone; you will closely collaborate with our Head of Operations and COO to transform Support into a genuine source of customer satisfaction. You will ensure that our service levels continuously improve.

Have you ever ordered a delicious pizza through the New York Pizza website, app, or in-store? If so, you've already experienced the innovative solutions delivered by S4D!S4D is a burgeoning scale-up providing a comprehensive Software as a Service (SaaS) solution tailored for quick-service restaurant chains, offering an omnichannel approach. We empower restaurants to increase their order volumes, enhance operational efficiency, and boost profitability. Our esteemed partners include notable names such as New York Pizza, Bakker Bart, Pizza Hut, Koti Pizza, Belchicken, Apache Pizza, Papa Johns, Fireaway Pizza, and Spare Ribs Express, among others. Our team is dedicated to developing and servicing cutting-edge products utilizing the latest technologies, featuring diverse functionalities and innovative modules, all while providing our employees with flexible working conditions.We are currently seeking a Marketing Intern located in the Amsterdam area who can commit to a full-time, on-site internship (40 hours per week) for a minimum duration of 4 months, commencing in July, August, or September 2026.Position Overview:As a Marketing Intern, you will play a pivotal role in enhancing our connections with partners and prospects. Your creativity and entrepreneurial spirit will be crucial in expanding our brand presence and driving growth through innovative content. You will collaborate closely with the Growth team and various departments, allowing you to make a significant impact within our organization.Key Responsibilities:Develop engaging content to attract and connect with potential new partners.Work alongside the sales team to identify content needs and opportunities across multiple channels, including our website, creative assets, emails, events, podcasts, public relations, and social media.Gain hands-on experience with tools such as Mailchimp, Asana, Slack, Canva, LinkedIn, and WordPress for content creation, distribution, and performance analytics.Assist in organizing both physical and virtual events.

Are you eager to play a pivotal role in a growing and ambitious OGGZ team? Are you skilled in planning, organizing, and connecting people? Do you want to contribute to providing appropriate support for vulnerable Amsterdam residents? If so, the position of Team Supporter at OGGZ Team may be the perfect fit for you.What We Offer:Our employment conditions for this role are in accordance with the CAO GGZ.Contract: Starting from 20 hours per week (hours negotiable)Salary: FWG 40 between €2,804 and €3,803 gross based on a 36-hour work weekExtras: 8.33% year-end bonus, 8% vacation pay, pension scheme, and travel expense reimbursementDevelopment: Opportunities for both professional and personal growthReferral Bonus: Refer a colleague and receive up to €500 netWhere You Will Work:The OGGZ Team is expanding. With the addition of Intensive Cleaning Support staff and the achievement of the planned formation of 11 FTE guiding staff (intakers and personal guides), our processes are becoming more complex. The journey of a client involves multiple phases and various disciplines within the team. Planning activities, coordinating actions, and connecting Amsterdam residents to the right staff requires continuous engagement.

About Adyen Adyen stands as the premier financial technology platform, empowering leading enterprises with comprehensive payment solutions, insightful data analytics, and a suite of financial products tailored for a global market. We partner with industry giants such as Meta, Uber, H&M, eBay, and Microsoft to facilitate their growth and efficiency. Join us as we continue to innovate and tackle unique challenges in the payments landscape. Position Overview As the Technical Support Team Lead based in Amsterdam, you will spearhead a dedicated team serving as the primary contact for Adyen's global merchants. You will be responsible for mentoring and developing your team to address complex technical and operational inquiries. Daily, you will collaborate with various departments, including Operations, Engineering, Product, Account Management, and Sales, to ensure exceptional service delivery. Our team prides itself on being merchant-focused, highly motivated, and committed to collective success. You will work within an international group that values diverse skills and backgrounds, operating around the clock to support our global clientele with a 'follow the sun' approach.

Join bunq as our User Review Team Lead, where you will play a vital role in crafting a secure and seamless banking experience for our users. As the vigilant protector of user trust, your mission will be to identify and eliminate bad actors, ensuring our users can confidently manage their personal and business accounts without fear of fraud. Your leadership will be crucial in upholding the reputation of our users and our platform. Ready to take on this challenge?Start your journey by completing our assessment to see if bunq is the right fit for you! Embrace Responsibility:As the User Review Team Lead, you will oversee critical processes and guide your team to provide unwavering protection for our users through:Accelerated Enhanced Due Diligence (EDD): Manage intricate and high-risk cases, ensuring your team resolves them within the designated Average Handling Time.Continuous Reviews Without Backlog: Ensure prompt periodic and event-driven reviews to minimize waiting times.Unyielding Quality & Precision: Uphold a robust, risk-based decision-making framework that consistently achieves a high Quality Score.Automation and Process Innovation: Identify inefficiencies and bottlenecks in the EDD framework, proposing AI-driven and data-supported enhancements to optimize compliance and processes.Collaborative Teamwork: Work cross-functionally with engineering, audit, and compliance teams to design and implement sustainable solutions that align with compliance standards and anticipate regulatory changes.

About S4D:S4D is a dynamic and ambitious SaaS scale-up transforming the quick-service restaurant industry with our innovative omnichannel solutions. If you've ever ordered a pizza through the New York Pizza website, app, or in-store, you've already experienced our product! With seven years of expertise, we proudly support leading brands like New York Pizza, Spare Rib Express, Apache Pizza, Herbies Pizza, Pizza Hut, and Bakker Bart, among others.Your Role:As a Technical Support Agent, you will be an essential member of our Operations Team, acting as a vital link between our developers and clients, including store owners and corporate offices of restaurant chains. Your responsibilities will encompass troubleshooting technical issues and providing assistance with our software.

As the (Working) Team Lead Insulation, you are the key player in executing and managing on-site operations. You actively participate in the work while leading a team of installers. Safety and quality are your top priorities; you ensure that all tasks are carried out safely and in accordance with applicable laws and regulations. Furthermore, you maintain communication with your supervisor and the client regarding the execution and planning of tasks.What will you do?You will be responsible for the correct and safe execution of insulation-related tasks.Performing insulation work. You will independently carry out insulation, assembly, disassembly, and sealing tasks.Monitoring safety, quality, and productivity. You actively focus on safety in all operations by implementing procedures and work instructions.Leading a team of installers. You will lead a team of (trainee) installers and temporary workers, provide clear work instructions, and delegate tasks as needed. Additionally, you will ensure that (trainee) installers are well-guided, trained, and coached.Maintaining contact with clients, supervisors, and project leaders. You will keep them informed about progress and any potential issues.What can you expect?A varied and challenging position within a dynamic organization.Opportunities for personal and professional development, with plenty of training and retraining options.A pleasant work atmosphere with attention to you as an individual.An attractive salary and 8% vacation pay.25 vacation days and 13 ADV days (based on 40 hours).Pension via PMT.

Are you ready to shape the future of groundbreaking measurement technologies in the aerospace industry?As the Team Lead for Measurement Technology at Duits-Nederlandse Windtunnels (DNW), you will spearhead a vital team of 20 specialists. You will be the driving force behind the systems that gather data for the most innovative aviation projects. Whether it's complex software development or real-time measurement setups during wind tunnel tests, you ensure everything runs seamlessly.What will you do?You will navigate the dynamic demands of today while fostering innovation for tomorrow. You will coordinate your team's efforts across two locations (Amsterdam and Marknesse) and uphold the three pillars of your success:Operations: Ensure that your team provides optimal support for ongoing wind tunnel tests.System Management: Guarantee the reliability and continuity of the measurement infrastructure.Development: Propel the development and implementation of new software and measurement techniques.Even when the pressure mounts—such as during concurrent tests or shift work—you remain the calm factor. You collaborate closely with operational leadership, manage the budget, and anticipate bottlenecks before they arise. As a member of the Management Team, you contribute directly to the long-term strategy of DNW.Who are you?You are a connector with a passion for technology and people. You understand the language of engineers while also feeling at home in a strategic management environment. Your leadership style is coaching and facilitative; you empower your team to grow and take responsibility. Familiarity with (real-time) measurement systems and software development in an operational context is a plus.Your profile:Education: A completed HBO or academic degree in a technical field (e.g., Electrical Engineering, Computer Science, or Technical Physics).Experience: Proven experience in leading technical professionals (hierarchically or functionally).Personality: An inspiring leader who maintains oversight under pressure, dares to set priorities, and knows how to motivate people towards innovation.Vision: You possess foresight and can translate technical challenges into concrete plans and budgets.What do we offer you?We provide an engaging work environment that fosters both personal and professional growth.

Are you a dynamic team leader who thrives on managing numbers and motivating people? Do you want to build robust financial processes while making a significant impact during a SAP implementation? As a Team Lead at Feenstra, you will oversee two essential teams within Finance Operations. Your mission is to ensure our accounts receivable and accounts payable processes run smoothly, efficiently, and are future-proof.You will enjoy a high level of responsibility, ample freedom, and work in a fast-paced organization.This is how you will make a difference!As a Team Lead, you stand at the intersection of people, processes, and numbers. You begin your day with a brief meeting with your teams to discuss priorities and areas needing extra attention. You quickly identify where energy is high and where adjustments are needed, responding immediately.You maintain oversight of workload, ensuring that outstanding items do not accumulate unnecessarily and that invoices flow smoothly through the workflow. Not by doing everything yourself, but by empowering your team members. You coach, ask questions, and challenge them to work smarter.Simultaneously, you look beyond the immediate tasks. Where can the process be more efficient? Which steps can be simplified? How do we ensure that the SAP implementation is not only technically sound but also practical for the team? You regularly communicate with other leaders within Feenstra, who see you as a reliable partner that contributes ideas and takes responsibility. Thanks to your approach, the administrative burden stays low, and we maintain control over our financial flows.You will lead two teams of 7 colleagues each within Finance Operations, playing a crucial role in our financial processes.Accounts Receivable: This team focuses on both the business and private sectors. They handle reminders and collections, collaborate with a collection agency, address customer inquiries, and set up payment arrangements. They also conduct credit checks and manage bank guarantees, merging results-oriented and customer-focused approaches.Accounts Payable: This team processes approximately 250,000 invoices annually, from data entry and coding to guiding invoices through the approval and payment workflow. Here, accuracy, structure, and efficient processes are paramount, especially with the ongoing SAP implementation. Both teams consist of dedicated professionals, and you provide direction, connection, and continuous improvement.

As the Fraud Operations Team Lead at bunq, your primary objective is to spearhead our frontline defense against fraudulent activities. You will oversee and expand our Fraud Operations team, ensuring swift and precise resolutions to all types of fraud threats, thereby safeguarding our users and their finances.Importance of Your Role:At bunq, we prioritize user convenience. When our customers encounter potential fraud threats, they rely on us to respond with speed, empathy, and accuracy. You will lead the team on the front lines, guaranteeing that every case is treated with diligence and efficiency, upholding user trust and security.Key Responsibilities:Enhance operational excellence: Cultivate a high-performing team by establishing clear objectives, streamlining processes for efficiency and accuracy, and proactively eliminating obstacles.Take charge of the entire fraud case lifecycle: You will have complete ownership, from the initial detection and investigation to the final resolution, including all communications with users and third parties.Champion quality and empathy: Ensure every investigation adheres to the highest standards and that all user interactions reflect empathy and care.Ideal Candidate Profile:You possess strong empathy and emotional intelligence, enabling you to comprehend our users' needs and concerns.You are a methodical thinker, capable of making independent and confident decisions.You demonstrate tenacity and a relentless pursuit of excellence, ensuring user satisfaction.You have a proactive mindset oriented towards AI, eager to leverage technology for smarter processes.

Lead a team that embodies exceptional service.In a theater where every evening is unique, one thing remains constant: our service must be impeccable. As the Team Leader of Service & Support, you will be the steady force in a dynamic environment. You will ensure that the team is adequately staffed, systems are operational, processes are clear, and visitors receive professional assistance. In this role, you will have the opportunity to develop a department that radiates quality and professionalism, directly influencing the experience of 400,000 visitors each year.Your Role at CarréService & Support is the heartbeat of our visitor experience. This team handles inquiries about ticket sales, promotions, accessibility, practical information, and occasionally, complaints. You will be fully responsible for the functioning, development, and results of this team. Collaborating closely with Ticketing, Marketing, Operations, and external partners, you will ensure that information is accurate, systems are functional, processes are clear, and the team is forward-looking. The impact of your role? When you perform well, visitors experience tranquility, clarity, and trust. Colleagues will appreciate the structure, predictability, and strong collaboration.What Will You Do?Combine people-oriented leadership with operational oversight and system accountability.Lead and coach the Service & Support team, conducting performance reviews, development discussions, and annual evaluations.Be responsible for KPIs such as response times, accessibility, and quality, including weekly/monthly reporting.Create staff schedules and manage staffing four weeks in advance, within budgetary and FTE constraints.Monitor workload (including box office and porter staffing from Service & Support) and identify bottlenecks timely.Professionally handle complex customer inquiries.Translate feedback from customer interactions into actionable improvements.

Are you passionate about making a real difference for individuals with LVB+ backgrounds in Amsterdam? Do you want to lead an ambulant team that operates at the heart of the community?We are seeking a dynamic manager for our ambulant team in Amsterdam Oost. This role requires someone who is visible, fosters connections, and collaborates with the team to continuously enhance the quality of care and professional development. If you thrive in teamwork, development, and empowering a diverse and growing team, we want to hear from you!About Cordaan:Cordaan GGZ | LVB+ provides essential support to residents with mild intellectual disabilities and related challenges in their neighborhoods. Our focus is on areas such as housing, employment, well-being, leisure, and education, always aimed at fostering a meaningful life. We prioritize each individual's strengths rather than their diagnosis.The ambulant team in Amsterdam Oost delivers guidance directly within clients' living environments, working closely with them, their networks, and various partners.The team comprises 28 dedicated professionals who collectively support 96 clients. The diversity of our team, with various personalities and skills, allows for effective collaboration and mutual support.We place a strong emphasis on professional development within the team. Together with the manager, we assess the team's needs and create an annual plan that includes intervision with an external facilitator and training focused on de-escalation and teamwork. This approach ensures that collective growth remains central to our mission.The team is currently evolving and expanding, with two coordinating personal guides playing vital roles in daily management and the team's ongoing development.Role Overview:As the Manager of the LVB+ Ambulant Team Oost, you will be responsible for overseeing the quality of guidance, the development of your team, and collaboration within the community.

Winthrop Technologies specializes in delivering complete data center solutions across Europe. Based in Dublin, the company oversees every phase of data center development, including design, construction, civil and structural work, as well as mechanical, electrical, and commissioning services. Currently, Winthrop Technologies is involved in projects totaling over 500 MW of IT load, strengthening its reputation as a reliable partner in the data center industry. Role overview The EHS Lead in Amsterdam will work closely with the project team to ensure the workplace meets all health, safety, and environmental requirements. This role focuses on maintaining compliance and promoting a safe site environment throughout project execution. What you will do Take responsibility for implementing and monitoring EHS (Environmental, Health, and Safety) standards on site Support a safe and compliant working environment for all personnel Play a key part in upholding company and regulatory safety standards during project delivery

Role Overview Team Lead, Enterprise Customer Success at studytube guides the Enterprise Customer Success Managers (CSMs) serving our largest clients in the Benelux region. This role combines team leadership with direct client engagement, ensuring both the team's growth and the delivery of value to enterprise accounts. Reporting to the VP of Customer Success, this position balances hands-on coaching, operational oversight, and a personal portfolio of key accounts. The goal: empower the team, maintain high standards, and support client success at scale. What You Will Do Lead and Coach: Guide a team of Enterprise CSMs, providing individual coaching, support during challenges, and acting as the main point of contact for escalations. Portfolio Management: Deliver analytical insights on the Benelux enterprise portfolio at set intervals. Assess churn, contraction, and expansion (both known and at-risk), and help steer Net Revenue Retention (NRR) and Gross Revenue Retention (GRR). Quality Assurance: Oversee Quarterly Business Reviews (QBRs), Strategic Reviews, and senior-level escalations to ensure high-quality outcomes and uphold team standards. Client Engagement: Manage a select group of enterprise accounts directly, keeping close to client needs and challenges to inform your coaching. Cross-Functional Collaboration: Work with Sales and Account Management on cross-sell and upsell opportunities, coordinate with Implementation for smooth client handovers, and share strategic insights with the VP of Customer Success. Location This position is based in Amsterdam, Noord-Holland, Netherlands.

Join Our Team as a Regional SEO Team LeadTransPerfect’s Digital department is in search of a seasoned Regional SEO Team Lead to spearhead the delivery, expansion, and operational excellence of SEO services across a vital global region.This senior operational leadership role encompasses the management of all SEO services, including Technical SEO, On-Page SEO, and AIO/GEO/LLM, within the designated region (Americas & LATAM or EMEA & APAC).The Regional SEO Team Lead will supervise a dedicated SEO team, ensuring high-quality outcomes within the global SEO frameworks, fostering innovation, enhancing operational efficiency, and sustaining robust commercial health across client relationships.Reporting directly to the Global Director of Digital Strategy, this role aligns strategic direction with regional execution, ensuring SEO strategies meet global best practices while being tailored to regional requirements.In this capacity, the Regional SEO Team Lead will share responsibility for expanding existing client accounts, supporting retention efforts, and achieving defined margin objectives, directly contributing to the agency's profitability and overall success.

Join Adyen as a Team Lead in Learning & Development. In this pivotal role, you will spearhead initiatives aimed at enhancing our learning frameworks and employee development programs. You will be responsible for guiding a talented team, ensuring they have the resources and support necessary to excel in their roles. Your leadership will help cultivate a culture of continuous learning and innovation across the organization.