About the job
Join Mercier Consultancy as a Dutch Speaking Search Engine Customer Consultant in our cutting-edge Online Media Department! In this vital position, you will deliver outstanding support to our Dutch-speaking clientele, helping them optimize their online presence through our advanced search engine services. Your fluency in Dutch and strong customer service skills will empower clients to excel in their advertising initiatives.
As a Customer Consultant, your core responsibilities will encompass addressing client inquiries, troubleshooting technical issues, and educating clients on effective search engine tool usage. By cultivating strong relationships with clients and understanding their specific needs, you will collaborate with our internal teams to enhance overall customer satisfaction.
Key Responsibilities
- Provide expert assistance to Dutch-speaking clients using phone, email, and chat regarding our search engine services
- Identify, troubleshoot, and resolve technical issues related to online media campaigns
- Maintain detailed records of client interactions and ensure timely follow-up
- Guide clients in optimizing their search engine strategies and advertising practices
- Collaborate closely with other departments to address complex issues and enhance client experiences
- Collect client feedback to inform service enhancements
- Participate in ongoing training to stay updated on current search engine trends and tools
