Engineering Manager for Forward Deployed Engineers in Public Sector

About Ditto Ditto builds technology that keeps data connected at the edge, no matter the network conditions. Our peer-to-peer synchronization engine helps developers create real-time applications that work reliably, even in stadiums, airplanes, or remote military bases where internet access is limited or unavailable. With over $145 million in funding and par…

Alpha Insight Inc. seeks a Maintenance Technician based in Austin. This position centers on ensuring facilities remain in top condition through ongoing upkeep and timely repairs. Key responsibilities Complete scheduled maintenance for facility equipment and building systems Troubleshoot and identify mechanical or technical problems as they occur Make repairs promptly to reduce equipment downtime Maintenance Technicians help keep daily operations on track and maintain high standards for reliability and quality at Alpha Insight Inc.

Join our dynamic Higher Education Solution Consulting team at ServiceNow, where your contributions will play a critical role in shaping our future success. As an integral member of our team, you will be pivotal in driving revenue for our innovative products, collaborating closely with Sales, Product Management, and our executive team. This is a hands-on technical consulting role, where your expertise in solution delivery and positioning will shine throughout the sales cycle.Your Key Responsibilities:As a Solution Consultant, you will leverage your advanced technical skills to develop, position, and deliver product-specific solutions during sales cycles while meeting quarterly and annual sales targets for your designated territory.Serve as a technical and domain expert within a client-facing sales team to support product sales.Facilitate discovery workshops to identify customer challenges and deliver product demonstrations that align our solutions with their needs.Address technical inquiries and product feature questions from customers, channel partners, and ServiceNow colleagues.Provide valuable feedback to product management regarding enhancements that can better meet customer needs and deliver additional value.Collaborate with fellow Solution Consultants to share best practices and reusable assets, enhancing team quality and efficiency.Stay informed on competitive analysis and market differentiation strategies.Assist in marketing initiatives, including executive briefings, conferences, user groups, and trade shows.

Join Trunk Tools, a pioneering AI company transforming the construction industry, the second-largest sector globally. With a recent $40M Series B funding round led by Insight Partners, we have raised a total of $70M from esteemed investors such as Redpoint and Innovation Endeavors. This funding is propelling us into an exciting phase of growth as we implement AI solutions across various job sites.Our mission is to innovate construction processes through intelligent automation. Despite being a $13+ trillion industry, construction still relies heavily on outdated processes. We are on a mission to modernize this by integrating AI technology into field operations.Founded by industry veterans and tech experts from Stanford and MIT, our team has developed software utilized by over 140,000 field professionals, impacting millions and contributing to over $10 billion in construction projects. Many team members come from construction backgrounds, providing us with a deep understanding of the industry's unique challenges.Having established the foundational AI technology for construction, we are now launching production-ready AI agents, focusing on intelligent document processing and Q&A functionalities, with plans to expand into core operational workflows. Our team has grown significantly over the past year, and with over 65 employees including 25+ engineers, we are entering a period of rapid expansion. This is a unique opportunity to join us at a pivotal moment.As an essential member of our Solutions Engineering team, you will serve as a trusted technical advisor to our Account Executives, collaborating throughout the sales cycle. You will engage in value-driven discussions, design solution architectures, respond to RFPs, and showcase how Trunk Tools leads in AI-driven construction workflows. This role reports directly to the VP of Sales.Key Responsibilities:Provide pre-sales technical support to prospects and partners from initial contact through product evaluation and closing.Collaborate with the Sales team to secure new business by developing solutions that deliver value and address client challenges.Assist in the training and success of new Account Executives by sharing insights on Trunk Tools' platform positioning.Develop a comprehensive understanding of Trunk Tools' product offerings, business model, services, and emerging technologies.Contribute to internal projects, mentoring, and knowledge sharing as a valued team member.Work with all levels of the Trunk Tools organization to create best practices and enhance our market leadership.

Mirantis is on the lookout for a skilled Sustaining Engineer with a strong background in Golang, Docker, Kubernetes, and public cloud platforms. Join our dedicated Sustaining Engineering team as we enhance and maintain our Containers platform, focusing on technologies such as Mirantis Kubernetes Engine, Mirantis Secure Registry, and Mirantis Container Runtime. We value effective communication, problem-solving skills, and a passion for delivering exceptional customer satisfaction through various channels including help content and support tickets. If you enjoy debugging, coding, and collaborating with cross-functional teams to voice customer needs, we want to hear from you! Main ResponsibilitiesAchieve expertise in Mirantis Cloud Native Platform technologies and customer deployment environments.Analyze customer patch requirements, designing and developing feature enhancements in Golang for Mirantis Cloud Platform.Produce top-tier help content and conduct proactive audits of our publicly accessible knowledge management system.Collaborate with product and solution experts to co-create reference architecture documentation.Utilize advanced troubleshooting methods (debugging and diagnosing) to tackle critical, intricate problems across various technology layers.Work closely with product engineering teams to resolve technical issues related to Docker and Kubernetes.Create and maintain customer-specific reproducer environments for internal and external technical teams at Mirantis.Recreate customer issues and compile bug reproducers for product engineering.Investigate and apply code-level fixes, patching, and repackaging for customer testing.Conduct in-depth technical post-mortems on behalf of customers.

Saronic Technologies is at the forefront of transforming maritime autonomy, committed to pioneering innovative solutions that optimize operational efficiency through cutting-edge autonomous platforms.Job OverviewWe are looking for a Manufacturing Systems Engineering Technician who will play a vital role in our manufacturing operations. This position bridges the gap between Information Technology (IT) and production, ensuring the seamless functionality of essential systems such as Zebra printers, barcode scanners, production workstations, and various manufacturing applications. You will collaborate closely with IT, manufacturing, and operations teams to support daily production activities while driving ongoing enhancements in systems, processes, and overall uptime.ResponsibilitiesDeliver both frontline and escalated support for manufacturing systems and operational technology, including Zebra printers (ZPL configuration and troubleshooting), barcode scanners, production-floor workstations, displays, shop-floor networking, and IoT devices.Identify and resolve hardware, software, application, and network issues affecting production, acting swiftly to minimize downtime.Serve as the primary responder for manufacturing system incidents, coordinating resolution efforts across functional teams as needed.Assist with data-related tasks and production workflows, including basic query troubleshooting (SQL, Splunk; skills in Python are a plus).QualificationsAssociate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).Minimum of 3 years of experience in technical support, IT/OT, or a comparable role.Demonstrated proficiency in troubleshooting hardware, software, and networking issues.Outstanding communication and customer service skills, capable of articulating technical issues to non-technical users effectively.A strong problem-solving mindset, keen attention to detail, and the ability to prioritize effectively.Preferred QualificationsFamiliarity with manufacturing systems (MES, PLCs, SCADA).Experience with industrial label printers (Zebra, ZPL, BarTender, etc.).

Join our dynamic team at SQUAREdomain as a full-time Helpdesk Support Team Lead. We are partnered with a leading provider of technology services seeking an individual who is passionate about delivering exceptional customer service.Key Responsibilities:Lead and motivate a team of Support Technicians focused on solving customer issues for over 300 clients.Ensure high-quality customer service and effective ticket resolutions that enhance client retention.Utilize platforms and dashboards to manage ticket assignments and track resolution metrics.Conduct regular ticket audits to optimize team performance and identify areas for improvement.Serve as a vital link between customer feedback and the Support Manager to refine our products and services.Essential Skills and Abilities:Proven ability to oversee help desk operations for approximately 80 clients, managing up to 80 tickets daily through strategic delegation and escalation.Strong commitment to customer satisfaction by anticipating needs and working collaboratively with internal teams on complex issues.Actively seek customer insights to inform leadership on opportunities for product and service enhancements.Build and maintain strong relationships with internal staff, customers, and vendor partners based on trust and reliability.Embrace challenges and view setbacks as opportunities for growth.Team Leadership:Establish clear schedules, goals, and expectations for the team.Monitor team performance and report on key metrics.Participate in recruitment processes to identify top talent.Address team feedback and conflicts promptly and effectively.Talent Development:Balance ticket assignments according to team member strengths for optimal learning and growth.Identify training needs and coach team members accordingly.Collaborate with the Support Manager to create and implement training programs.

Are you driven by the desire to blend your technical knowledge with a commitment to exceptional customer service? As a Solutions Engineer at Lightspeed Systems, you will be instrumental in enhancing customer satisfaction by guiding clients through both pre-sales and post-sales phases. You will work hand-in-hand with our sales, support, and product teams to craft customized solutions tailored to the unique needs of K-12 school districts. This role demands a unique mix of technical proficiency, problem-solving abilities, and excellent relationship-building skills. You will be a pivotal figure in ensuring our solutions are seamlessly implemented, properly configured, and fully leveraged for maximum benefit. If you're excited about making a meaningful difference and becoming a trusted partner for educational institutions across the nation, this is the perfect opportunity for you!

Join Allen Control Systems as a Mechanical Technician and take your career to the next level! In this role, you will be responsible for the installation, maintenance, and repair of mechanical systems. You will work closely with our engineering team to ensure high-quality standards are met. We are looking for a dedicated professional who is passionate about technology and innovation.

Join Base Power as a New Product Introduction (NPI) Technician, where you will play a pivotal role in the seamless integration of new products into our manufacturing processes. You will work closely with cross-functional teams to ensure that product specifications are met and that production runs smoothly. Your expertise will help drive innovation and efficiency, contributing to the ongoing success of our projects.

Last Energy is on the lookout for an experienced Project Manager to enhance our dynamic team. In this pivotal role, you will contribute significantly to the structuring and efficiency of our accelerated hardware development and manufacturing initiatives. Your primary focus will involve overseeing multiple projects through the entire product development life cycle—from the initial concept and design stage to prototyping, validation, and paving the way for vertically-integrated mass production. We seek a candidate who is not only a strategic thinker but also possesses a strong technical background to navigate the complexities of bringing a technical product to fruition.

Why Choose PlayStation?At PlayStation, we pride ourselves on being not only the Best Place to Play but also the Best Place to Work. As a global pioneer in entertainment, we create and deliver the PlayStation family of products and services, which include the PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, and award-winning software titles from PlayStation Studios.We are committed to fostering an inclusive environment that empowers our employees and celebrates diversity. If you have a passion for innovation, technology, and gaming, we encourage you to explore our open positions and become a part of our expanding global team.The PlayStation brand is a part of Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corporation.Key Role: Manager, Data Center Portfolio & Capacity StrategyWe are in search of a skilled Manager, Data Center Planning and Capacity Strategy to spearhead the continual development of SIE’s global data center strategy. This pivotal role is situated within the Technical Operations department of the Global Developer Future Technology Group (GDFT), responsible for building and managing the data center infrastructure that supports PlayStation’s Cloud Gaming, Broadcast, and Developer Platform services on a global scale. Our data centers are crucial in hosting vital workloads, encompassing real-time game streaming, content distribution, developer build systems, and testing environments.The ideal candidate will oversee the planning, lifecycle, capacity, performance, and governance of SIE’s worldwide data center portfolio, ensuring alignment with business requirements for scalability, resilience, cost-efficiency, and compliance. Strong commercial acumen, technical proficiency, and the capability to engage diverse stakeholders across the organization are essential for success in this role.

At Reltio®, we are driven by the belief that data is the cornerstone of business success. Our AI-driven data unification and management solutions, which include entity resolution, multi-domain data integration, and innovative data products, empower organizations to transform siloed information from diverse sources into a cohesive, reliable, and interoperable data ecosystem. The Reltio Connected Data Platform™ ensures data is accessible and actionable, providing data and analytics leaders with unmatched responsiveness to business needs. Renowned enterprise brands across various sectors worldwide depend on our distinguished data unification and cloud-native capabilities to enhance operational efficiency, mitigate risks, and stimulate growth.We hold our values in high regard at Reltio. With an unwavering commitment to putting our “Customer First,” we dedicate ourselves to facilitating their success. We celebrate our unique perspectives, embodying the principle that we are “Better Together” as One Reltio. Our ethos encourages us to “Simplify and Share” our knowledge, fostering collaboration and breaking down barriers. We take full responsibility for our actions and outcomes, continuously striving for excellence—we “Own It.” Our commitment to innovation ensures that we are always seeking to make today “Always Better Than Yesterday.” If these values resonate with you, we welcome you to join our team and contribute to our mission of excellence.Reltio has received numerous accolades and high rankings for our technology, culture, and people. Founded with a distributed workforce, we provide flexible work arrangements that empower our team members to balance their personal and professional commitments. If you're eager to work with unmatched technology and desire to be part of a collaborative team focused on driving digital transformation through connected data, we want to hear from you!

Branch Metrics helps brands track growth from first click to final conversion using advanced linking and attribution tools. The platform’s AI-driven insights give clients a clearer view of user journeys, improve return on investment, and close gaps in fragmented data. Well-known companies such as Instacart, Western Union, NBCUniversal, ZocDoc, and Sephora rely on Branch’s technology. Branch values each team member’s impact. The company encourages quick decisions, personal ownership, and meaningful work, while fostering a culture grounded in intelligence, humility, collaboration, and accountability. Employees are given room to grow professionally and influence the company’s direction. Role overview The Senior Sales Engineer, based in Austin, Texas, partners closely with clients to help them understand and use Branch’s attribution and deep linking products. This position works hands-on with clients to resolve technical challenges, provide product demonstrations, and support the sales team in delivering successful outcomes. What you will do Work directly with clients to address technical requirements and answer questions Deliver clear, compelling demonstrations of Branch’s solutions Collaborate with sales teams to ensure client success What makes Branch unique Emphasis on measurable growth and actionable insights for clients Support for employee health, financial well-being, and career development A culture built on intelligence, humility, collaboration, and accountability Opportunities to help shape both client outcomes and Branch’s future as the company grows

Why Choose NebiusNebius is pioneering a transformative era in cloud computing, tailored to meet the demands of the global AI economy. We empower our customers with essential tools and resources to address real-world challenges and revolutionize industries, all while eliminating the need for substantial infrastructure investments or extensive in-house AI/ML teams. Our workforce operates at the forefront of AI cloud infrastructure, collaborating with some of the most experienced and innovative leaders and engineers in the field.Our Global PresenceHeadquartered in Amsterdam and publicly traded on Nasdaq, Nebius boasts a worldwide presence with research and development hubs throughout Europe, North America, and Israel. Our team comprises over 1,400 employees, including more than 400 highly skilled engineers with profound expertise in both hardware and software engineering, complemented by an in-house AI R&D team.The RoleNebius is on a mission to develop the cloud infrastructure that will drive the next generation of Physical AI—encompassing robotics, autonomous systems, simulation/world models, and embodied intelligence operating seamlessly in the real world.As the Field CTO for Physical AI & Robotics, you will assume a pivotal technical leadership role, transforming raw market demand into a scalable, domain-specific platform. You will be responsible for the technical product strategy, ensuring Nebius evolves its capabilities to cater to the unique requirements of Physical AI workloads. Positioned at the intersection of deep customer engagement and platform engineering, you will act as a key technical partner in strategic initiatives—working directly with customer CTOs to align Nebius’ existing capabilities with their immediate needs to facilitate complex deal closures. Your role will encompass not only identifying customer challenges but also architecting solution patterns that address these challenges for the entire market.This position presents a unique “Zero to One” opportunity to establish a new category of cloud infrastructure from the ground up.You are welcome to work remotely from the United States (SF Bay Area, CA & Austin, TX preferred).

About the Role Smiths Group is seeking a Field Service Technician II based in Austin. This position focuses on providing after-sales service and repair support directly at client sites. What You Will Do Troubleshoot and diagnose technical issues on-site Carry out repairs and maintenance for customer equipment Resolve service problems to maintain high customer satisfaction Location This role is based in Austin.

Join Pendo as a Senior Customer Engineer, where you will leverage your technical expertise to enhance our enterprise solutions. You will work closely with clients to understand their unique needs, provide tailored support, and drive product adoption. Your role will involve collaborating with cross-functional teams to deliver exceptional service and solutions that empower our customers to realize the full value of our platform.

ICON is on the lookout for a dynamic Director of Engineering Services to spearhead our customer-oriented engineering services division. In this pivotal role, you will serve as the chief architect of our post-R&D technical support framework. Your responsibilities encompass planning, organizing, directing, and supervising all engineering services operations across our diverse product lines. You will be accountable for enhancing customer fleet Operating Equipment Effectiveness and will mirror the duties of leading engineering professionals by developing and executing data-driven predictive and preventive maintenance strategies, including condition monitoring, failure mode analysis (FMEA/RCM), and OEE tracking. Furthermore, you will oversee warranty and customer fleet upgrade initiatives, in addition to leading field engineering support teams.Beyond establishing a robust technical support infrastructure, you will formulate and execute strategic objectives, coordinate with various departments and external entities, manage budgets, recruit and develop personnel, and oversee schedules and support contracts. You will implement streamlined processes for design transfer, new product introduction, deployment, warranty, field support, and mission control, ensuring the organization delivers top-tier services that foster profitability and enhance customer satisfaction.This role is highly cross-functional and technical, making it ideal for an individual with strong engineering and management acumen who is adept at navigating the intersection of field operations and product development. This position is based at ICON's headquarters in Austin, TX, reporting directly to the Senior Director of Operations.