Team Manager, Technical Support

For over two decades, Smartsheet has empowered individuals and teams to achieve their goals, offering seamless work management and innovative, scalable solutions. Our mission is to build tools that enable teams to automate mundane tasks, uncover valuable insights, and scale operations intelligently. More than just tools, we create an environment that encoura…

Skydio stands as a pioneer in the drone industry, recognized as the leading US drone company and the foremost innovator in autonomous flight technology, which is essential for the future of drones and aerial mobility. Our team possesses extensive expertise in artificial intelligence, coupled with unparalleled hardware and software development capabilities, operational excellence, and a steadfast commitment to customer satisfaction. We aim to empower a diverse spectrum of drone users, ranging from utility inspectors to first responders and military personnel in challenging environments.Role Overview:As a Senior Technical Support Specialist, you will be an integral part of a dynamic team, delivering in-depth diagnostic and advisory services on drone and cloud features to our business and government clientele. Your hands-on experience and thorough knowledge of Skydio products will be vital in ensuring our customers' operations remain seamless. You will liaise closely with our engineering and marketing teams to provide insights into the customer experience, tackling challenges related to hardware and software, including firmware troubleshooting, mission optimization, and diagnostics of cloud network issues. Your analytical skills will be put to use as you investigate flight or media streaming issues, recommend mitigations, and collaborate with product teams to drive resolutions.Location Requirement: This position is located in Bengaluru, India, and candidates must be prepared to work onsite five days a week.Your Impact:Serve as the liaison between Skydio and our enterprise customers, promptly addressing a variety of technical support inquiries.Collaborate with internal teams to become proficient in Skydio's product offerings, processes, and specifications, particularly with regard to autonomy features.Engage cross-functionally with teams including Product, Technical, Engineering, and Marketing to prioritize customer issues and escalations effectively.Utilize your knowledge of the Internet Protocol Suite and networking technologies to troubleshoot issues.

About BureauIn a world where billions engage in online transactions daily, the looming threat of digital fraud and mistrust has become a pressing issue. With global losses surpassing US$486 billion annually, businesses are faced with fundamental questions: “Who are you?” and “Can I trust you?” Bureau is here to provide the answers.Bureau is your comprehensive platform for identity decisioning, fraud prevention, and compliance. By enhancing security and ensuring compliance, we streamline identity management for businesses. We take pride in nurturing homegrown talent and fostering an environment where your voice is valued, your ideas are nurtured, and your potential has no limits. Our core values—confidence, growth, customer obsession, and speed—drive us to excel at Bureau. Consider us a launch pad for your career growth.Within just a few years, we have built a knowledge graph boasting over 1 billion verified identities globally. Supported by Sorenson Capital and PayPal Ventures, Bureau is not only scaling rapidly; we are also shaping the future of digital trust.About the Role - Technical Support InternDuration of Internship: 6 monthsAs a Technical Support Intern, you will collaborate closely with both new and existing customers to ensure a seamless onboarding experience and ongoing support. You will work alongside cross-functional teams—including Engineering, Product, Sales, Solutions, and Marketing—to troubleshoot technical issues and enhance our offerings based on customer insights.Key ResponsibilitiesRespond to customer technical inquiries via email, chat, phone, and other support channels.Diagnose and troubleshoot issues related to APIs, Web SDKs, and Mobile SDK integrations.Analyze API requests/responses, logs, and error codes to identify root causes.Utilize API testing tools, such as Postman, to reproduce and debug integration challenges.Write and execute SQL queries to investigate data-related issues and resolve customer concerns.Collaborate with Engineering and Product teams to escalate incidents and complex problems with precise context and reproduction steps.

Role Overview Smartsheet seeks a Level 1 Technical Support Specialist for its Bangalore office. This hybrid role centers on supporting customers of Smartsheet’s SaaS platform. As the first point of contact, the specialist provides timely and effective assistance, helping resolve product and usage issues while building strong technical and product knowledge. This position is well-suited for those starting their support careers who are eager to learn and grow in SaaS technical support. Shift Details This role requires flexibility to work US rotational shifts, including evenings and nights, to support a global customer base. Transportation is provided for these shifts. What You Will Do Serve as the first line of support for customers via chat, email, Zoom, and phone. Troubleshoot and resolve common product, configuration, and usage questions. Understand customer inquiries, replicate reported issues as needed, and document findings clearly. Follow established troubleshooting guides and workflows. Escalate complex or unresolved cases to Level 2/Level 3 teams, providing detailed context. Educate customers on product features and recommended practices. Keep accurate records of support cases and update knowledge base articles when required. Consistently meet defined SLAs, quality standards, and productivity targets. Location Bangalore, INDIA (Hybrid)

HackerRank seeks a Lead Frontend Engineer to join the team in a hybrid role based in Bangalore, India. This position takes ownership of web application and user interface development, with a strong emphasis on performance and usability. Key responsibilities Guide frontend engineering for web products and new feature development Collaborate with teams across disciplines to define, design, and deliver functionality Review code to uphold quality and performance standards throughout platforms Work location This role follows a hybrid schedule in Bangalore.

Join Meter, a rapidly growing company at the forefront of enterprise networking innovation. Are you a network engineer who views the support role as a dynamic opportunity rather than just maintenance? This is your chance to engage with some of the most intricate and diverse network designs in the industry, tackling unique challenges daily. You will diagnose and resolve complex issues, influence product development, and enhance your expertise across all layers of the stack. This position represents a deep dive into the craft of engineering, with a direct impact on shaping the future of networking.You won’t just be resolving tickets; you will be addressing the most challenging networking problems. If you thrive on variety, enjoy dissecting complex systems, and aspire to influence network design and support, we invite you to apply.Key Performance IndicatorsDeliver exceptional technical support to our customers, fostering trust through accuracy, responsiveness, and tangible results.Provide actionable insights to our engineering team, helping to shape the next generation of Meter’s hardware and software solutions.Enhance team performance through thorough documentation, peer training, and technical expertise that uplifts the entire group.Success will be evident when:You effectively handle complex tickets, adjusting swiftly to the changing priorities within a busy queue.You identify and implement enhancements to our processes that improve team efficiency.You take ownership of your role, continuously expanding your technical knowledge and sharing that expertise to elevate the entire team.Daily ResponsibilitiesTroubleshoot and resolve tickets across every layer of the network stack.Manage and support intricate customer networks, primarily via remote access.Identify and document product bugs, providing clear reproduction steps for escalation.Draft well-structured feature requests based on genuine customer needs.Create and maintain documentation that accelerates resolution time for all team members.Who You AreA versatile networking expert, fluent in wireless technologies, security protocols, WAN/LAN, routing, DNS, and more.Dedicated to enhancing the network experience for every customer and delivering impactful solutions.

Join us at The Nielsen Company as a Principal Member of the Technical Staff, specializing in data engineering. In this pivotal role, you will lead the design and implementation of data solutions that drive impactful insights. Collaborate with cross-functional teams to enhance data systems and support strategic initiatives.

Role Overview Bosch Group is hiring a Senior Developer / Technical Lead focused on C++ for Advanced Driver Assistance Systems (ADAS) in Bangalore. This role centers on guiding key projects and shaping the next generation of automotive technology. What You Will Do Lead project teams working on ADAS solutions Collaborate closely with engineers and specialists across disciplines Drive development and implementation of advanced automotive features using C++

Join Brillio as a Senior Lead Engineer where you'll play a pivotal role in driving innovative engineering solutions. In this position, you'll lead a team of talented engineers, guiding them through the design, development, and implementation of cutting-edge technologies. Your expertise will help shape our product offerings and deliver exceptional experiences to our clients.

Join Black Duck Software, Inc., a leader in application security, dedicated to helping organizations develop secure and high-quality software. Our innovative solutions in SAST, SCA, and DAST empower teams to swiftly identify and rectify vulnerabilities within proprietary code, open source components, and application behavior. With our industry-leading tools and expertise, we facilitate enhanced security and quality throughout the DevSecOps process and the software development lifecycle.With over two decades of experience, Black Duck boasts the world’s largest knowledge base of open-source software intelligence, which informs critical security decisions globally. Our extensive database includes data on open-source components, vulnerability intelligence, software licensing, and associated metadata, powering our top-notch software composition analysis and AI-driven security solutions.Role Overview:We are looking for a skilled IT Desktop Support Engineer to manage all technology operations at our Bangalore facility. This role encompasses overseeing daily IT operations, including desktop support for both Windows and Mac systems, infrastructure, networking, and systems administration. The IT Desktop Support Engineer will be a hands-on technical resource and a leader, ensuring consistently reliable IT services aligned with corporate IT strategies.

Lead Data EngineerAs a Lead Data Engineer at Brillio, you will spearhead the design and implementation of data solutions that drive business intelligence and analytics. Your expertise will play a crucial role in optimizing data pipelines and ensuring data integrity across various platforms. Join our innovative team in Bangalore, where you will collaborate with cross-functional teams to leverage data in transformative ways.

Lead Data EngineerAs a Lead Data Engineer at Brillio, you will spearhead our data engineering initiatives, driving the development and implementation of robust data solutions. Your expertise will enhance our capabilities in data analytics and machine learning, ensuring we leverage data as a strategic asset. Collaborating with cross-functional teams, you will design and optimize data pipelines, enabling efficient data management and analysis. This role requires a passion for data and the ability to lead a team towards achieving excellence in data engineering.

Couchbase, a pioneering operational data platform designed for AI, empowers organizations to thrive by transforming data into actionable insights. Industry-leading companies count on Couchbase for critical operational, analytical, mobile, and AI-driven workloads. Built to modernize outdated infrastructure and fragmented data services, Couchbase provides enterprises with a unified platform engineered for high performance, adaptability, and global scalability.With Couchbase, businesses can enliven their data, deliver transformative customer experiences, harness the boundless possibilities of AI, and effortlessly extend applications from the cloud to the edge and beyond. Our AI-ready technology and enterprise partnership model simplify complexities and diminish total ownership costs, allowing teams to remain agile, innovative, and secure.At Couchbase, we believe that data should be a catalyst for breakthroughs, not a hindrance. Discover why Couchbase is the trusted partner for the world's largest enterprises as they scale, accelerate, and maintain resilience in their strategic journeys. Visit couchbase.com and follow us on LinkedIn and X.Ready to be part of our narrative? Apply today!Senior Software Engineer - StorageAs a pivotal member of the storage development team, you will enhance the highly scalable and high-performance storage engines utilized by Couchbase Server and Couchbase Capella. Your responsibilities will include developing highly available and concurrent enterprise-grade system software. Most importantly, you will witness the fruits of your labor through our customers’ success stories. The ideal candidate will possess a robust technical background, exceptional communication skills, and a proactive approach to problem-solving.The innovative storage team at Couchbase has received widespread industry recognition. The following publications from VLDB conferences showcase our storage advancements at Couchbase:Nitro: A Fast, Scalable In-Memory Storage Engine for NoSQL Global Secondary IndexMagma: A High Data Density Storage Engine Used in Couchbase

About ZscalerZscaler is at the forefront of digital transformation, empowering our clients to be more agile, efficient, and secure. As a leading AI-driven enterprise, we harness the world's most extensive security data lake to enhance our cloud-native Zero Trust Exchange platform. This innovation is designed to shield our customers from cyber threats and data breaches by securely connecting users, devices, and applications regardless of their location.At Zscaler, we prioritize impact over titles and foster a culture of trust built on results. We believe in the power of AI to amplify our contributions and thrive in a dynamic environment where intelligent systems are utilized to outpace evolving threats. Our commitment to transparency and constructive debate is central to our mission of generating the best ideas swiftly. We are dedicated to forming high-performing teams that achieve significant results with high quality.We value a strong sense of urgency paired with high accountability, ensuring you are empowered to deliver your best work and realize your potential. If you are motivated by purpose, excel at tackling complex problems, and aspire to be part of a team that secures the AI era, we welcome you to bring your skills to Zscaler and help shape the future of cybersecurity.We are seeking an Escalation Engineer to join our team in a hybrid work model based in Bangalore, reporting to the Senior Manager of Product Support within our Support department. The ideal candidate will serve as the highest tier of technical support within the Technical Assistance Center (TAC), tasked with resolving the most intricate and critical issues escalated from Level I and Level II support engineers.

Couchbase, the operational data platform for AI, empowers businesses to thrive by transforming data into meaningful insights. Leading enterprises rely on Couchbase for critical operational, analytical, mobile, and AI workloads. Designed to replace outdated infrastructures and fragmented data services, Couchbase provides a unified platform built for performance, flexibility, and global scalability.With Couchbase, organizations can unleash their data, creating innovative customer experiences, harnessing the vast possibilities of AI, and extending applications seamlessly from the cloud to the edge and beyond. Couchbase’s AI-ready technology and enterprise partnership model simplify operations and lower total ownership costs, allowing teams to remain agile, innovative, and secure.Couchbase believes that data should accelerate your progress, serving as the foundation for your next major breakthrough. Discover why Couchbase is trusted by some of the world’s largest organizations to scale, adapt quickly, and maintain resilience in the face of future challenges. Visit couchbase.com and follow us on LinkedIn and X.Are you ready to join our journey? Apply today!Lead Security EngineerCouchbase — Bangalore, India | Information Security | Full-TimeAbout CouchbaseAs industries rapidly adopt AI, traditional database solutions are unable to meet the growing demands for flexibility, performance, and cost-effectiveness. Couchbase is pioneering the future with Capella, the developer data platform for essential applications in an AI-driven world. By integrating transactional, analytical, mobile, and AI workloads into a cohesive, fully managed solution, Couchbase empowers developers and enterprises to build and scale applications with unparalleled flexibility, performance, and cost-efficiency—from cloud to edge. With over 30% of the Fortune 100 as our clients, Couchbase is driving innovation, accelerating AI transformation, and redefining customer experiences. Join us in our mission.The RoleWe are on the lookout for an enthusiastic and adaptable Lead Security Engineer to become part of Couchbase's global Information Security team, marking our first security hire in Bangalore. This is an exceptional opportunity to be integral to Couchbase's 24x7 security operations and to grow alongside a leading security organization.You will play a multifaceted role—supporting and collaborating with our Security Operations, GRC, Product, and Application Security teams. By working closely with Engineering, Cloud, and GTM functions, you will gain hands-on experience across the entire security lifecycle.

About Us Moniepoint Inc. stands as Africa's premier financial ecosystem, offering comprehensive solutions that empower over 10 million businesses and individuals with seamless access to payment frameworks, banking services, credit solutions, and essential business management tools since its inception in 2019. As Nigeria's foremost merchant acquirer, Moniepoint facilitates the majority of the country's Point of Sale (POS) transactions. Our subsidiaries collectively handle a staggering $22 billion in transactions monthly, all while maintaining profitable operations. Role Overview: At Moniepoint, data is integral to our mission. As a Data Engineering Lead, you will be pivotal in enabling our teams to leverage data for informed decision-making that drives our business success. You will engineer scalable, robust data systems that bolster our business intelligence and analytics capabilities. We seek leaders who are not only technically proficient but also passionate about mentoring their teams and exploring innovative data solutions. Curious about our workplace culture? Discover how we foster innovation, teamwork, and personal growth. Key Responsibilities: Design and maintain robust data pipelines to handle large data volumes efficiently. Conduct analyses of extensive data sets utilizing tools such as Python and SQL. Enhance our data platform for improved speed, scalability, and cost-effectiveness. Collaborate with various teams to understand and fulfill their data requirements. Create processes and tools for monitoring and evaluating model performance and data accuracy. Address general data-related challenges. Establish new data pipelines for the complete stream, enrichment, and curation processes. Maintain source code repositories. Explore and implement machine learning and AI to enhance our cloud offerings. Support the development of junior team members. Qualifications for Success: 5-7+ years of proven experience as a Data Engineer, with a strong portfolio of accomplishments. Demonstrated leadership experience. Exceptional problem-solving abilities. Advanced SQL skills. Proficiency in Python. Familiarity with cloud platforms such as Google Cloud, AWS, or Azure. Experience with version control systems like Git. Excellent verbal and written communication skills. A strong desire to learn and grow within the field.

Join AECOM as a Lead Engineer - Secondary Substation, where you will play a pivotal role in designing and implementing innovative solutions for secondary substations. You will lead a team of engineers and collaborate with various stakeholders to ensure the successful execution of projects, adhering to industry standards and best practices.

Join Tekion as a Lead Software Engineer and be at the forefront of innovation in the automotive industry. We are looking for a talented and passionate engineer who can lead a team of developers to create cutting-edge software solutions. You will have the opportunity to work on exciting projects, mentor junior engineers, and contribute to the overall success of the organization.

Team LeadAs a Team Lead in our Digital Engineering department, you will be responsible for guiding and mentoring a dynamic team of engineers. You will lead projects, ensuring quality and efficiency, while fostering an innovative environment that encourages collaboration and growth. Your leadership will drive the success of our engineering initiatives and contribute to the overall objectives of our organization.

Join Celonis as a Lead Value Engineer, where you will play a pivotal role in driving the value realization for our clients. Your expertise will help organizations unlock their full potential through process mining and optimization. Engage with key stakeholders and lead initiatives that enhance operational efficiency and deliver actionable insights.