Lead Technical Support Engineer - DICOM

Join RapidAI as a Lead Technical Support Engineer specializing in DICOM to be part of a pioneering team that is revolutionizing clinical care through advanced deep learning technologies. You will play a critical role in ensuring optimal performance of our Rapid Enterprise™ Platform, which enhances imaging workflows and supports a wide range of disease states…

Join our dynamic enterprise support team at Meter, where you will tackle some of the most challenging network issues that our enterprise customers face. In this role, you will engage with complex problems that span multiple sites, systems, and partners, requiring a comprehensive technical understanding and a commitment to ownership. Your efforts will ensure that our networks operate seamlessly as cohesive systems rather than disparate components.We are looking for proactive problem-solvers who are eager to engage early in the troubleshooting process, driving resolutions from start to finish. Your work will empower our customers to focus on their business without being burdened by network complexities. If you thrive in challenging environments, value accountability, and are passionate about enhancing enterprise networking support at scale, this team is the perfect fit for you.Your Role is Essential to Meter's SuccessOur enterprise customers rely heavily on their networks for core operations. When issues arise, swift action, clear communication, and deep technical expertise are crucial. We are expanding our team to address the increasing complexity and impact of these enterprise cases, which demand rapid and precise execution.This position is pivotal in shaping Meter’s trajectory by ensuring that our top engineers take ownership of the most challenging problems, bridging the gap between exceptional troubleshooting and enterprise-level support. A unique aspect of this role is the expectation of ownership.Your Impact Will IncludeManaging high-impact enterprise support cases from initial assessment to resolution.Resolving complex issues across wired, wireless, WAN security, and client environments at scale.Proactively advancing issues when progress stagnates due to inadequate context, unclear responsibility, or external dependencies.Effectively escalating issues to Engineering, Operations, ISPs, and vendors with clear technical context.Documenting recurring failure patterns and contributing to improved runbooks, support standards, and product enhancements.Navigating issues that extend across various sites, systems, and teams under operational constraints.We're Seeking Candidates Who PossessRobust networking fundamentals and experience in supporting complex or multi-site environments.A strong sense of ownership and the tenacity to tackle ambiguous or slow-moving challenges.The capability to communicate effectively under pressure with both technical and non-technical stakeholders.

Netradyne is at the forefront of innovation, utilizing advanced Computer Vision and Edge Computing to transform the transportation landscape. As a leader in fleet safety solutions, our growth has exceeded 4x annually, establishing our technology as a disruptive force in the industry. We are expanding our team and seeking proactive, ambitious, and competitive individuals to contribute to our exciting journey.Job Title: Lead Technical Support AnalystExperience Required: 8 to 12 YearsLocation: BangaloreAbout Netradyne:Netradyne is a premier AI and IoT product firm dedicated to enhancing safety and efficiency in commercial fleets. Our cutting-edge platform leverages sophisticated computer vision, edge computing, and data analytics to empower fleet drivers to operate safely, minimize incidents, and boost productivity.As a Lead Technical Support Analyst, you will serve as a vital first-level point of contact between Netradyne and our clients. Your role will involve diagnosing and resolving technical issues reported by customers while collaborating with cross-functional teams to ensure efficient and effective solutions. You will engage directly with customers to troubleshoot hardware and software issues related to Netradyne’s connected vehicle platforms.This position is crucial for customer success, as it involves providing prompt and accurate resolutions to issues and service requests reported by clients. The ideal candidate will possess strong English communication skills, excellent customer relationship management abilities, and prior experience supporting international customers, particularly in the US or UK.As we operate 24x7x365, we seek candidates willing to work flexible shifts, including weekends (Saturday and/or Sunday) based on business needs.Key Responsibilities:Troubleshoot and resolve customer-reported issues through phone, chat, and remote tools.Conduct root cause analysis and recommend corrective measures.Collaborate with engineering, QA, and product teams to tackle technical challenges.Manage support rotations, including incident escalation handling.Ensure proper case documentation and follow-up with customers in a timely manner.Escalate unresolved or critical issues with detailed technical information.

Netradyne is at the forefront of transforming the transportation industry through innovative Computer Vision and Edge Computing technologies. As a recognized leader in fleet safety solutions, we are experiencing remarkable growth, surpassing 4x year over year. Our groundbreaking solutions are making a significant impact as disruptive technologies in the market. As we expand our team, we are seeking dynamic, competitive, and innovative individuals to join us in driving our mission forward.Job Title: Senior Technical Support AnalystExperience: 4-6 YearsThe Senior Technical Support Analyst serves as a vital first-level contact between Netradyne and our valued customers. In this role, you will be responsible for diagnosing and resolving technical issues reported by customers, while collaborating with cross-functional teams to guarantee timely and effective solutions. You will engage directly with customers to troubleshoot hardware and software challenges related to Netradyne’s connected vehicle platforms.This position is crucial in ensuring customer success by delivering prompt and precise resolutions to customer-reported issues and service requests. The ideal candidate will possess strong English communication skills, exceptional customer relationship management abilities, and prior experience in supporting international clients (preferably from the US or UK).As we operate a 24x7x365 support center, we require candidates who are flexible to work any shift based on business needs, including weekends (Saturday and/or Sunday).

For over two decades, Smartsheet has empowered individuals and teams to achieve remarkable results. Our innovative work management tools and scalable solutions enable teams to automate repetitive tasks, gain insights, and work smarter. We are committed to creating a collaborative environment that fosters creativity and drives meaningful work. When challenges meet purpose and passion translates into progress, that’s the magic we strive for every day.Smartsheet is seeking a Technical Support Team Lead to join our dynamic Technical Support organization. In this pivotal role, you will serve as a subject matter expert within our feature-specific support teams. You will engage with a wide range of technical customer inquiries, collaborate closely with our Engineering partners to manage escalations, drive enhancements in case resolution and quality assurance, and provide mentorship to the technical team. You will also play a key role in training and hiring processes and ensure that the voice of Support and our customers is integrated into product development.The ideal candidate will be dedicated to improving both customer and support agent experiences. Strong multitasking abilities, exceptional troubleshooting skills, comfort in ambiguous situations, and a confident demeanor are essential for success in this role. This individual will possess a blend of technical, analytical, and collaborative skills, partnering effectively with a distributed team across various functions and regions. A proven track record of driving change to empower support teams and a passion for the growth and success of Smartsheet’s customers will set you apart.At Smartsheet Support, we pride ourselves on providing empathetic and expert assistance. We are the first line of defense for our customers, addressing issues, sharing best practices, and advocating for users. Our specialized teams are aligned with various domains of knowledge, ensuring efficient and effective customer resolutions.You will report to a Support Manager. This is an in-office position.

About Glean:Established in 2019, Glean is a pioneering AI-driven knowledge management platform that empowers organizations to swiftly discover, organize, and share information across their teams. By seamlessly integrating with tools like Google Drive, Slack, and Microsoft Teams, Glean enhances productivity and collaboration by ensuring employees have access to the right knowledge at the right moment. Our advanced AI technology streamlines knowledge discovery, enabling teams to effectively utilize their collective intelligence.Glean was created by Founder & CEO Arvind Jain, who recognized the challenges employees experience in locating and comprehending information at work. By addressing the fragmentation of knowledge and the proliferation of SaaS tools, he aimed to develop an innovative solution—an AI-powered enterprise search platform that allows users to intuitively access the information they require. Glean has since evolved into the leading Work AI platform, offering enterprise-grade search, an AI assistant, and robust application- and agent-building capabilities to fundamentally transform workplace productivity.About the Role:We are on the lookout for a skilled Technical Support Engineer to join our rapidly growing, venture-backed startup. At Glean, we are dedicated to building a modern knowledge assistant that personalizes information access for every employee, ensuring that all organizational data is accessible, contextual, and up-to-date. Our team embodies a culture of hard work and fun, characterized by professionalism, creativity, passion, and a strong customer-centric approach.As a key technical resource for our customers, you will facilitate technical expansion and provide both proactive and reactive support to our expanding customer base. By delivering the highest level of service, you will contribute to creating the best customer experience in the industry.

For over two decades, Smartsheet has been at the forefront of empowering individuals and teams to achieve remarkable outcomes. Our innovative work management tools and scalable solutions enable seamless operations, automating mundane tasks while uncovering valuable insights. We cultivate an environment that inspires big thinking, proactive action, and the realization of impactful work. Here, the intersection of challenge and purpose creates a transformative experience that fuels our daily mission.We are seeking a dynamic Technical Support Team Lead to join our Technical Support division. In this pivotal role, you will serve as a subject matter expert within our specialized support pods, addressing a diverse range of technical customer inquiries. You will collaborate closely with our Engineering teams to manage escalations, enhance case handling processes, and maintain quality assurance. Mentorship and guidance for the technical support team will also be part of your responsibilities, alongside contributing to training and recruitment efforts. You will represent the voice of Support and Customers in product development discussions.The ideal candidate will prioritize customer and support agent experiences, demonstrating exceptional multitasking abilities, troubleshooting expertise, and the confidence to thrive in ambiguous situations. A successful candidate will balance technical, analytical, and collaborative skills while working with a distributed team across various functions and geographical locations. A proven track record in driving meaningful change to enhance support operations and a passion for the success of Smartsheet’s customers are essential for this role.At Smartsheet Support, we are committed to empowering our users through expert engagement, serving as the primary point of contact for issue resolution, sharing best practices, and advocating for our customers. Our teams specialize in distinct knowledge domains, ensuring effective and timely customer resolutions.This is an in-office position reporting to a Support Manager.

About ZscalerZscaler is at the forefront of digital transformation, empowering our customers to be more agile, efficient, resilient, and secure. As a leading AI-driven enterprise, we leverage one of the world's largest security data lakes to fuel our cloud-native Zero Trust Exchange platform. This innovation safeguards our customers against cyber threats and data breaches by ensuring secure connections for users, devices, and applications from any location.At Zscaler, we prioritize impact over titles, fostering an environment where trust is built on tangible results. We seek innovators who harness AI to magnify their contributions and thrive in a setting that leverages intelligent systems to stay ahead of emerging threats. We embrace transparency and value constructive, honest discussions—our focus is on rapidly generating the best ideas. Our high-performing teams are designed for quick, quality impact. To achieve this, we cultivate a culture centered on customer obsession, collaboration, ownership, and accountability.We appreciate high-impact, high-accountability efforts with a sense of urgency, allowing you to perform at your best and realize your full potential. If you are driven by purpose, enjoy solving complex problems, and want to be part of a team that secures the AI era, we welcome you to bring your talents to Zscaler and help shape the future of cybersecurity.We are seeking a Senior Product Support Engineer to join our team in a hybrid role based in Bangalore. You will report directly to the Senior Manager of Product Support within our Support department. The ideal candidate will serve as the highest level of technical support within the Technical Assistance Center (TAC), responsible for resolving the most intricate and critical issues escalated from Level I and Level II support engineers.Role ExpectationsDeliver second-line phone/email consultation to independently troubleshoot complex security/network issues.Collaborate with Engineering teams to assist customers with testing or troubleshooting.Reproduce customer issues to confirm problems and provide feedback to Engineering and Operations teams.Document incident resolutions in our technical support online database for issues not covered in our knowledge base.Understand product direction and customer use cases, providing input on product and code changes throughout the product lifecycle.

As a Product Support Engineer III at Zscaler, you will play a crucial role in ensuring customer satisfaction by providing top-notch technical support for our innovative security solutions. You will troubleshoot complex issues, collaborate with cross-functional teams, and work directly with customers to resolve their queries efficiently.Your responsibilities will include analyzing customer problems, developing solutions, and documenting processes. You will leverage your expertise to improve product functionality and contribute to the overall enhancement of our services.

About ZscalerZscaler is at the forefront of digital transformation, empowering our customers to be agile, efficient, resilient, and secure. As a pioneering AI-driven enterprise, we continually innovate by harnessing the power of the world’s largest security data lake to enhance our cloud-native Zero Trust Exchange platform. This cutting-edge technology safeguards our clients against cyber threats and data breaches by securely connecting users, devices, and applications across all locations.At Zscaler, we prioritize impact over title, fostering a culture of trust built on results. We encourage innovators who leverage AI to maximize their effectiveness, thriving in an environment that uses intelligent systems to stay ahead of evolving security challenges. We embrace transparency and value constructive, honest debate to reach the best solutions swiftly. Our high-performing teams are dedicated to making a significant impact quickly and with excellence. We cultivate a culture focused on customer obsession, collaboration, ownership, and accountability.If you are driven by a sense of purpose, excel at solving intricate problems, and wish to contribute to securing the AI era, we invite you to join Zscaler and help shape the future of cybersecurity.We are seeking a Senior Designated Support Engineer III to join our team in a hybrid model based in Bangalore or Mohali, reporting to the Manager of Global Focal Support in our Support department. In this role, you will provide the highest level of technical support within the TAC, resolving the most complex and critical issues escalated from Level I and Level II support engineers.What You Will Do (Role Expectations)Deliver second-line phone/email consultation to independently troubleshoot complex security and networking issues.Collaborate with Engineering to assist customers with testing and troubleshooting needs.Replicate customer issues to validate problems and provide feedback to Engineering and Operations teams.Document incident resolutions in our technical support database, ensuring accurate records for issues not covered in our knowledge base.Understand product direction and customer use cases, contributing insights on product and code modifications throughout the product lifecycle.

At Emergent Labs Inc., we are pioneering the future of software development with our autonomous coding agents. Our innovative technology transforms plain-language intent into fully functional production applications, eliminating the need for traditional coding methods. Our systems are already deployed at a global scale, enabling the creation of millions of real-world applications. Since our public launch, we've achieved remarkable milestones, including reaching $100M ARR in just 8 months and empowering over 6 million users across more than 190 countries to build over 6.5 million applications. With substantial backing of over $100M from esteemed investors such as Khosla Ventures, SoftBank, Google, Lightspeed, Prosus, Together, and Y Combinator, we are well-positioned for the future. Our team consists of accomplished founders, Olympiad medalists, and alumni from top institutions like IIT and IIM, along with experienced professionals from renowned companies such as Google, Amazon, and Dropbox. We are committed to tackling the complexities of AI-driven software creation, focusing on key aspects like correctness, reliability, security, and scalability in real production systems. We are looking for passionate builders who crave ownership, speed, and the chance to make a significant impact on a global scale.

About ZscalerZscaler is at the forefront of digital transformation, empowering our clients to operate with greater agility, efficiency, resilience, and security. As an AI-driven enterprise, we continuously innovate by utilizing the world's largest security data lake to enhance our cloud-native Zero Trust Exchange platform. This cutting-edge technology safeguards our clients against cyber threats and data breaches by securely connecting users, devices, and applications, irrespective of their location.At Zscaler, your impact in your role takes precedence over titles, and we cultivate trust through tangible results. We prioritize significant contributions over mere activities. We are on the lookout for innovators who harness AI to magnify their impact and flourish in an environment that leverages intelligent systems to stay ahead of shifting threats. Our culture promotes transparency and encourages constructive, honest discussions—aiming to reach the best ideas more swiftly. We assemble high-performing teams capable of making rapid and high-quality impacts. Hence, we are nurturing a culture of execution that revolves around customer obsession, collaboration, ownership, and accountability.We value high-impact and high-accountability approaches, coupled with a sense of urgency that enables you to perform at your best and realize your potential. If you are driven by purpose, excel at deciphering complex challenges, and aspire to join a team that is pivotal in securing the AI era, we encourage you to bring your talents to Zscaler and help shape the future of cybersecurity.We are currently seeking a Designated Support Engineer III to join our team in a hybrid format based in Bangalore or Mohali, reporting to the Manager of Global Focal Support within our Support department. You will serve as the highest level of technical support within the Technical Assistance Center (TAC), responsible for resolving the most complex and critical issues escalated from Level I and Level II support engineers.What You’ll Do (Role Expectations)Provide second-line phone/email consultation to independently troubleshoot complex security/network issues.Collaborate with Engineering to assist customers in testing or troubleshooting.Reproduce customer issues to validate problems and provide feedback to Engineering and Operations teams.Create entries in our technical support online database to document any incident resolution that is not available in our knowledge base.Gain a thorough understanding of product direction and customer use-cases, providing input on product and code changes throughout the product lifecycle.

About the RoleAt Singular, we are at the forefront of marketing measurement, empowering over 1,000 global brands such as Apple, Microsoft, Uber, and Nike. For three consecutive years, we have been recognized as the #1 Marketing Measurement Platform (MMP) by G2. Our platform provides marketers with the tools to make informed user acquisition decisions and evaluate the effectiveness of every advertising dollar through comprehensive marketing analytics, advanced cross-device attribution, and robust ad fraud prevention. We are also integrating cutting-edge technologies, including partnerships with AI solutions like ChatGPT, to deliver real-time insights that enhance marketing strategies.With teams operating in 12 countries and a workforce spread across 65 cities globally, including New York City, London, and Bangalore, Singular has successfully raised $100 million from top-tier investors like Norwest Venture Partners and General Catalyst.As we continue to scale, we are looking for driven, innovative, and creative individuals to join our team and help us lead the marketing measurement industry. We are currently seeking a Product Support Engineer in our India support team. This role is perfect for individuals who are passionate about technology, problem-solving, and enhancing the customer experience. In this position, you will closely collaborate with customers and internal teams to troubleshoot issues, guide product usage, and ensure a smooth customer journey.What You’ll DoDeliver prompt and effective technical support to Singular’s customers and partners.Diagnose and resolve complex product issues involving mobile SDKs, APIs, and dashboards.Collaborate with internal teams (Product, Engineering, Customer Success) to resolve cases and escalate when necessary.Develop expertise in Singular’s product offerings and the AdTech/mobile marketing landscape.Assist in creating internal documentation, FAQs, and knowledge base articles.Serve as a customer advocate by providing feedback to product and engineering teams.What You’ll Need2–5 years of experience in product or technical support, ideally within a SaaS, AdTech, or mobile environment.Strong problem-solving abilities and a customer-centric mindset.Excellent communication skills, both verbal and written.Ability to work collaboratively in a team-oriented environment.

Join Zscaler as a Product Support Engineer III specializing in Data Loss Prevention (DLP). In this role, you will be at the forefront of providing technical support to our customers, ensuring they maximize the value of our innovative cloud security solutions. As a key member of our support team, you will troubleshoot complex issues, collaborate with product engineering teams, and deliver exceptional service to clients around the globe.

For over two decades, Smartsheet has empowered individuals and teams to achieve their goals, offering seamless work management and innovative, scalable solutions. Our mission is to build tools that enable teams to automate mundane tasks, uncover valuable insights, and scale operations intelligently. More than just tools, we create an environment that encourages big thinking, decisive action, and impactful work. When challenges meet purpose and passion translates into progress, that's where the magic happens—and that’s what drives us every day.As a Team Manager for Technical Support, you will take on the pivotal role of leading and mentoring a globally distributed team, ensuring the delivery of exceptional customer support experiences. You will oversee the daily operations of the team, collaborating closely with other support leaders to achieve set targets. Your responsibilities will include coaching team members to become product experts and engaging in initiatives to enhance support operations. The ideal candidate will possess over three years of experience leading and developing a support team in a Software as a Service (SaaS) environment.At Smartsheet Support, we prioritize empathy and empowerment, serving as the first line of response to resolve customer issues, share best practices, and advocate for our users. Our teams comprise experts in various domains, ensuring the most effective and timely resolutions for customer inquiries.You will report to a Senior Support Manager within the Global Support team.Estimated Breakdown: Core responsibilities may shift based on business and customer needs but typically encompass:70% People management, career development, and coaching30% Operations: overseeing case management and insights into daily team performance, driving towards KPIs/SLAsYou Will:Lead and manage a team of globally distributed technical support professionals, delivering enterprise-level, post-sales technical support to Smartsheet customers. Your team will include members with diverse technical skills and experience levels.Establish clear objectives, provide coaching and feedback, evaluate progress, and foster a high-performance culture focused on teamwork, customer excellence, and accountability for resolving customer issues.Take ownership of performance metrics and customer outcomes by delivering on SLAs and KPIs.Utilize your team's strengths to manage case volume, minimize backlog, and enhance efficiency.

Skydio stands as a pioneer in the drone industry, recognized as the leading US drone company and the foremost innovator in autonomous flight technology, which is essential for the future of drones and aerial mobility. Our team possesses extensive expertise in artificial intelligence, coupled with unparalleled hardware and software development capabilities, operational excellence, and a steadfast commitment to customer satisfaction. We aim to empower a diverse spectrum of drone users, ranging from utility inspectors to first responders and military personnel in challenging environments.Role Overview:As a Senior Technical Support Specialist, you will be an integral part of a dynamic team, delivering in-depth diagnostic and advisory services on drone and cloud features to our business and government clientele. Your hands-on experience and thorough knowledge of Skydio products will be vital in ensuring our customers' operations remain seamless. You will liaise closely with our engineering and marketing teams to provide insights into the customer experience, tackling challenges related to hardware and software, including firmware troubleshooting, mission optimization, and diagnostics of cloud network issues. Your analytical skills will be put to use as you investigate flight or media streaming issues, recommend mitigations, and collaborate with product teams to drive resolutions.Location Requirement: This position is located in Bengaluru, India, and candidates must be prepared to work onsite five days a week.Your Impact:Serve as the liaison between Skydio and our enterprise customers, promptly addressing a variety of technical support inquiries.Collaborate with internal teams to become proficient in Skydio's product offerings, processes, and specifications, particularly with regard to autonomy features.Engage cross-functionally with teams including Product, Technical, Engineering, and Marketing to prioritize customer issues and escalations effectively.Utilize your knowledge of the Internet Protocol Suite and networking technologies to troubleshoot issues.

About BureauIn a world where billions engage in online transactions daily, the looming threat of digital fraud and mistrust has become a pressing issue. With global losses surpassing US$486 billion annually, businesses are faced with fundamental questions: “Who are you?” and “Can I trust you?” Bureau is here to provide the answers.Bureau is your comprehensive platform for identity decisioning, fraud prevention, and compliance. By enhancing security and ensuring compliance, we streamline identity management for businesses. We take pride in nurturing homegrown talent and fostering an environment where your voice is valued, your ideas are nurtured, and your potential has no limits. Our core values—confidence, growth, customer obsession, and speed—drive us to excel at Bureau. Consider us a launch pad for your career growth.Within just a few years, we have built a knowledge graph boasting over 1 billion verified identities globally. Supported by Sorenson Capital and PayPal Ventures, Bureau is not only scaling rapidly; we are also shaping the future of digital trust.About the Role - Technical Support InternDuration of Internship: 6 monthsAs a Technical Support Intern, you will collaborate closely with both new and existing customers to ensure a seamless onboarding experience and ongoing support. You will work alongside cross-functional teams—including Engineering, Product, Sales, Solutions, and Marketing—to troubleshoot technical issues and enhance our offerings based on customer insights.Key ResponsibilitiesRespond to customer technical inquiries via email, chat, phone, and other support channels.Diagnose and troubleshoot issues related to APIs, Web SDKs, and Mobile SDK integrations.Analyze API requests/responses, logs, and error codes to identify root causes.Utilize API testing tools, such as Postman, to reproduce and debug integration challenges.Write and execute SQL queries to investigate data-related issues and resolve customer concerns.Collaborate with Engineering and Product teams to escalate incidents and complex problems with precise context and reproduction steps.

Join Meter, a rapidly growing company at the forefront of enterprise networking innovation. Are you a network engineer who views the support role as a dynamic opportunity rather than just maintenance? This is your chance to engage with some of the most intricate and diverse network designs in the industry, tackling unique challenges daily. You will diagnose and resolve complex issues, influence product development, and enhance your expertise across all layers of the stack. This position represents a deep dive into the craft of engineering, with a direct impact on shaping the future of networking.You won’t just be resolving tickets; you will be addressing the most challenging networking problems. If you thrive on variety, enjoy dissecting complex systems, and aspire to influence network design and support, we invite you to apply.Key Performance IndicatorsDeliver exceptional technical support to our customers, fostering trust through accuracy, responsiveness, and tangible results.Provide actionable insights to our engineering team, helping to shape the next generation of Meter’s hardware and software solutions.Enhance team performance through thorough documentation, peer training, and technical expertise that uplifts the entire group.Success will be evident when:You effectively handle complex tickets, adjusting swiftly to the changing priorities within a busy queue.You identify and implement enhancements to our processes that improve team efficiency.You take ownership of your role, continuously expanding your technical knowledge and sharing that expertise to elevate the entire team.Daily ResponsibilitiesTroubleshoot and resolve tickets across every layer of the network stack.Manage and support intricate customer networks, primarily via remote access.Identify and document product bugs, providing clear reproduction steps for escalation.Draft well-structured feature requests based on genuine customer needs.Create and maintain documentation that accelerates resolution time for all team members.Who You AreA versatile networking expert, fluent in wireless technologies, security protocols, WAN/LAN, routing, DNS, and more.Dedicated to enhancing the network experience for every customer and delivering impactful solutions.

Join Black Duck Software, Inc., a leader in application security, dedicated to helping organizations develop secure and high-quality software. Our innovative solutions in SAST, SCA, and DAST empower teams to swiftly identify and rectify vulnerabilities within proprietary code, open source components, and application behavior. With our industry-leading tools and expertise, we facilitate enhanced security and quality throughout the DevSecOps process and the software development lifecycle.With over two decades of experience, Black Duck boasts the world’s largest knowledge base of open-source software intelligence, which informs critical security decisions globally. Our extensive database includes data on open-source components, vulnerability intelligence, software licensing, and associated metadata, powering our top-notch software composition analysis and AI-driven security solutions.Role Overview:We are looking for a skilled IT Desktop Support Engineer to manage all technology operations at our Bangalore facility. This role encompasses overseeing daily IT operations, including desktop support for both Windows and Mac systems, infrastructure, networking, and systems administration. The IT Desktop Support Engineer will be a hands-on technical resource and a leader, ensuring consistently reliable IT services aligned with corporate IT strategies.

About ZscalerZscaler is at the forefront of digital transformation, empowering our clients to be more agile, efficient, and secure. As a leading AI-driven enterprise, we harness the world's most extensive security data lake to enhance our cloud-native Zero Trust Exchange platform. This innovation is designed to shield our customers from cyber threats and data breaches by securely connecting users, devices, and applications regardless of their location.At Zscaler, we prioritize impact over titles and foster a culture of trust built on results. We believe in the power of AI to amplify our contributions and thrive in a dynamic environment where intelligent systems are utilized to outpace evolving threats. Our commitment to transparency and constructive debate is central to our mission of generating the best ideas swiftly. We are dedicated to forming high-performing teams that achieve significant results with high quality.We value a strong sense of urgency paired with high accountability, ensuring you are empowered to deliver your best work and realize your potential. If you are motivated by purpose, excel at tackling complex problems, and aspire to be part of a team that secures the AI era, we welcome you to bring your skills to Zscaler and help shape the future of cybersecurity.We are seeking an Escalation Engineer to join our team in a hybrid work model based in Bangalore, reporting to the Senior Manager of Product Support within our Support department. The ideal candidate will serve as the highest tier of technical support within the Technical Assistance Center (TAC), tasked with resolving the most intricate and critical issues escalated from Level I and Level II support engineers.