Customer Support Engineer

Join our dynamic team at Telesign as a Customer Support Engineer, where you will play a crucial role in ensuring customer satisfaction by providing exceptional technical assistance and support. You will engage directly with clients, troubleshooting their issues and providing timely solutions to enhance their experience with our products.In this role, you wil…

Join a prestigious global automotive company dedicated to the design, manufacturing, and distribution of some of the most celebrated vehicle brands worldwide. We are seeking passionate German speakers to enhance our Customer Support Team and deliver exceptional service to customers of a leading automotive brand.Key ResponsibilitiesAssist customers with inquiries and complaints through phone, email, or chat.Handle incoming calls and emails related to products, sales, services, corporate information, and appointments.Ensure outstanding customer support and satisfaction while maintaining a comprehensive customer relationship database.Promote client retention and loyalty by striving for positive outcomes in customer interactions.

Join our client's esteemed customer experience team as a Polish-speaking Customer Support Advisor. Our client is a globally recognized leader in the jewelry industry, creating exquisite pieces that express individuality and are treasured by millions around the world.In this pivotal role, you will deliver outstanding support to Polish-speaking customers, ensuring they enjoy a luxurious brand experience during every interaction.Key Responsibilities Deliver exceptional customer service to Polish-speaking clients through phone, email, and chat interactions. Provide assistance with product inquiries, troubleshooting, and order-related questions. Document all customer interactions accurately and ensure timely follow-up. Maintain professionalism and comprehensive product knowledge consistently. Work closely with international teams to resolve customer concerns effectively.

Join BlueCat, a pioneering force in Intelligent Network Operations, where we are redefining the standards for network management. Our innovative solutions integrate core services with predictive insights into network health and performance, empowering organizations to adapt swiftly to change. BlueCat’s Intelligent NetOps is a groundbreaking fusion of comprehension and transformation, designed to enhance agility and mitigate risks associated with rapid changes through a unified management lifecycle—from provisioning to proactive troubleshooting and remediation.At BlueCat, we take immense pride in our award-winning culture, recognized as one of the top workplaces in Canada. With accolades including the prestigious “Great Place to Work” certification, we are dedicated to fostering an environment that champions technology, youth and women empowerment, and mental health inclusivity. By joining our team, you become part of a vibrant community committed to excellence and innovation.We are expanding our Customer Care team and seeking a passionate and skilled Enterprise Support Engineer to enhance our customer-centric operations.As a valued member of our Customer Care team, you will be part of a proactive group of tech-savvy professionals dedicated to delivering exceptional customer experiences. Our team thrives on problem-solving and acts as the face of BlueCat to our clients, passionately advocating for customer needs across the organization.In your role as an Enterprise Support Engineer (ESE), you will engage directly with strategic enterprise clients, proactively addressing and resolving their technical concerns.Work Schedule: 4 PM - 12 AM, Full-Time, PermanentYour daily responsibilities will include:• Collaborating with clients to optimize their usage of BlueCat products and services by thoroughly understanding their requests and applying your technical expertise.• Conducting quarterly Health Checks to ensure optimal system performance.• Serving as the primary point of contact for technical inquiries, delivering timely and effective solutions.

ennovationHUB AI is an international e-commerce group focused on the home and living sector, with a strong presence in furniture. The company operates in Belgrade, London, and Barcelona, serving customers in the UK, North America, EU, and APAC regions. The Customer Experience team at ennovationHUB AI blends human understanding with AI-driven tools to deliver better service. This team is growing, and the Aftercare Specialist role is central to its mission. Role overview The Aftercare Specialist with Customer Support Experience works to improve customer satisfaction after delivery. This position is dedicated to resolving issues, identifying recurring problems, and supporting ongoing process improvements. The focus is on resolution and continuous improvement, not sales. What you will do Handle and resolve post-delivery issues for customers in multiple markets, from the first contact through to resolution. Address claims involving damages, incorrect shipments, and delivery problems quickly and accurately. Communicate clearly with customers to achieve resolution on the first interaction whenever possible. Monitor and analyze recurring issues, tracking significant claim patterns. Work closely with logistics, operations, and suppliers to address the root causes of customer issues. Support the improvement of aftercare processes by providing detailed and insightful reports. This position is based in Belgrade, Serbia.

Join BlueCat Networks as an Enterprise Support Engineer focused on LiveAction. In this role, you'll be integral to our Customer Care team, providing top-tier technical support to our strategic enterprise clients. Your expertise will help customers optimize their use of LiveAction's Network Intelligence platform, enhancing their network performance and security. You will proactively identify and resolve complex technical challenges related to network visibility, performance monitoring, and application experience, ensuring that our clients maintain robust and efficient network operations.

Role Overview GoDaddy is looking for a Hosting Sales and Support Messaging Specialist based in Serbia. This role focuses on strengthening customer engagement and satisfaction through effective written communication. The work centers on creating messaging that connects with a wide range of customers and supports them as they navigate their hosting options.

Join our dynamic team at Qonto as a Customer Care Agent, where you will play a crucial role in providing exceptional support to our German-speaking clients. You will engage with customers through various channels, addressing their inquiries, resolving issues, and ensuring a seamless experience with our financial services.

Join BlueCat Networks as a Team Lead for Technical Support, overseeing our LiveAction customer support team. You will play a pivotal role in guiding a dedicated group of engineers, ensuring exceptional service, technical excellence, and customer success. This hands-on leadership position requires a strong technical background in network performance monitoring and observability, as well as a passion for mentoring and driving customer outcomes. Your responsibilities will include managing daily operations, advocating for customer needs, leading technical escalations, and fostering a positive work environment.

GoDaddy Inc. seeks an Advanced WordPress Support Specialist based in Serbia. This position centers on helping customers maximize the value of their WordPress websites. The work involves solving technical challenges, providing guidance, and sharing actionable advice to improve site performance and security. Key responsibilities Troubleshoot and resolve complex WordPress issues for customers Offer solutions tailored to each website’s unique requirements Share recommendations for improving WordPress performance and security Guide users on maintaining and enhancing their sites Requirements Demonstrated experience with advanced WordPress troubleshooting Strong communication skills and a focus on customer satisfaction Interest in web technologies and supporting others online

Join Euronet Worldwide, a global leader in payment processing and cross-border transactions, where we not only create payment solutions but also redefine the future of money movement. Our innovative products, ranging from mobile wallets to real-time payment platforms, facilitate digital transformation in over 160 countries.As we continue to grow, we are seeking a dedicated Technical Support & Monitoring Analyst to join our 24/7 operational team.Your Experience at Euronet As a valued part of the Euronet family, you will thrive in a culture that prioritizes human connection, built on trust, respect, and collaboration. Your efforts will be acknowledged, and you will have access to substantial career development opportunities.Benefits We OfferComprehensive training during the first two monthsHybrid work model with flexibility for home-based shifts post-training25 vacation days plus additional leave benefitsCompetitive compensation and rewards programOpportunities for skill-based advancement within the team and across departmentsTeam-building eventsAnnual performance-based bonusesPrivate health insuranceAccess to cutting-edge tools and equipmentContinuous career development and annual performance evaluationsEmployee referral bonuses and volunteer initiativesWork in a vibrant, stable, and international environmentYour ImpactOversee incidents and requests related to Processing and IT infrastructure, including daily reportingDeliver Level 1 support to internal and external customers and partnersUtilize various tools for system support and monitoring to identify and resolve system issuesEngage daily with International Card Organizations (Visa, Mastercard, UPI, American Express) and their technical departmentsThis role focuses on technical tasks from a systems perspective and does not involve direct communication with cardholders or end-client support.Working Hours:Our CL1 Monitoring Center operates 24/7 throughout the year, with shifts organized in 12-hour blocks (7:30 am - 7:30 pm / 7:30 pm - 7:30 am), averaging 15 shifts per month. Shift schedules are planned on a two-month basis.

Embark on an exhilarating journey with Neo Group as we recruit for our esteemed partner! This is your opportunity to make a significant impact in the dynamic iGaming industry. Our partner is not merely growing; they are transforming the landscape, achieving remarkable profitability with every new endeavor. The catalyst for this transformation? Talented individuals like you. Join us in redefining the gaming experience on a global scale.We are in search of a driven and customer-focused individual to join our team as a Junior Technical Support Specialist. In this role, you will provide outstanding service and support to our valued customers.Key Responsibilities:Utilize a thorough understanding of our products and services to troubleshoot issues and assist agents in resolving customer problems.Take ownership of cases that cannot be resolved by agents, managing technical, complex, or sensitive issues.Collaborate with various teams to address issues that require specialized technical knowledge or feature modifications.Engage with gaming providers and partners to investigate external technical issues.Escalate complex problems to higher management as necessary.Recommend process enhancements or customer service practices and create tasks in Jira Software.Participate in training sessions for customer service agents as required.Create and modify macros for customer service and technical support teams.

Oversee and maintain virtual infrastructure while providing essential support for network operations.Efficiently manage service requests through the ticketing system.Constantly monitor and respond to alerts and alarms.Utilize time tracking software for accurate reporting.Regularly update and create documentation to support daily operational processes.Actively contribute to the development and execution of digital and AI transformation initiatives.

Join Gorgias as a Customer Success Manager - Commercial and play a vital role in ensuring our clients achieve their desired outcomes. You will be responsible for building and maintaining strong relationships with our commercial clients, providing them with guidance and support as they navigate our platform. Your focus will be on enhancing customer satisfaction and retention through proactive engagement and personalized solutions.In this role, you will collaborate with various teams to identify customer needs, deliver exceptional service, and drive product adoption. If you are passionate about customer success and thrive in a dynamic environment, we want to hear from you!

Mainstream stands as a premier cloud service provider in Southeast Europe, boasting a robust network of over 8 data centers and the largest team of cloud specialists in the Balkans. Our collaborations with global leaders such as AWS and Microsoft Azure, alongside our proprietary Mainstream Cloud platform, empower businesses at every stage of their cloud transformation journey.The Financial Services Industry (FSI) team at Mainstream is dedicated to delivering tailored solutions for banks and financial institutions aiming to modernize their essential applications and transition from legacy systems to secure and scalable cloud environments. Our expert banking team possesses significant knowledge in financial applications, guiding clients through cloud migration and providing ongoing application and operational support.As our FSI team expands, we are in search of an Application Support Specialist to ensure the stability and optimal performance of applications utilized by leading banks and financial institutions.Responsible for the implementation, administration, support, and maintenance of middleware and third-party applications facilitating communication between financial applications across various platforms.Oversee the installation, maintenance, and configuration of JBOSS, Tomcat, Apache, AMQ, and similar environments.Perform system administration for JBOSS, AMQ, and related systems, including troubleshooting, monitoring, incident resolution, system security, and change implementation.Collaborate independently or as part of a team on diverse system projects related to Linux, Windows, and application support.Provide system support, including on-call assistance outside of regular working hours when necessary.Plan, prepare, and implement solutions, along with executing maintenance upgrades for applications within the designated scope.

Join the LiveAction team as a Technical Enablement Engineer, where you'll be pivotal in driving customer success and product adoption. In this role, you will work closely with clients and Customer Success Managers (CSMs) to bridge the technical gap between our innovative solutions and customer environments. As a trusted advisor, you will guide clients in maximizing the value of LiveAction through hands-on support, enablement sessions, and tailored technical training. If you thrive on customer interaction, enjoy crafting compelling technical narratives, and excel at simplifying complex networking concepts, this is the ideal opportunity for you.

Have you heard of BlueCat? We’re an innovative leader in the dynamic field of Intelligent Network Operations, redefining the landscape with our cutting-edge solutions. As organizations navigate the complexities of network management, they require a modern approach that combines core services with a comprehensive, predictive insight into network health and performance. BlueCat's Intelligent NetOps is the first of its kind, integrating systems of understanding and change to empower teams to enhance agility and mitigate risks associated with rapid changes through a unified management lifecycle—from provisioning to proactive troubleshooting and remediation.At BlueCat, we take great pride in our award-winning culture, which is a fundamental aspect of our identity. We have received numerous prestigious awards, including the "Great Place to Work" certification. By joining our team, you not only become part of a technology frontrunner but also a vital member of Canada's top workplaces recognized for various categories, including Technology, Today's Youth and Women, and Mental Health and Inclusion.About Our Customer Success Team:We are a forward-thinking and proactive team committed to delivering exceptional customer experiences. We thrive on problem-solving and relish the opportunity to represent BlueCat to our clients. We value feedback and actively voice our customers' needs within the organization. Think of us as BlueCat’s front-line champions!The Customer Success Manager (CSM) serves as a vital client-facing resource for our enterprise-level customers. This role is responsible for ensuring that our clients have the highest quality experience with BlueCat and that we maximize our revenue potential. The CSM captures customer renewals and seeks to expand their engagement with our solutions.Please note that the work schedule is Monday to Friday, 12:00 PM to 8:00 PM CET, to best support our North American customers.In this role, you will be the primary point of contact for orchestrating all support activities, including technical support, implementation, and migration. Your focus will be on:- Building strategic and consultative relationships- Engaging in proactive account management- Promoting overall customer satisfaction- Driving product usage and adoption- Collaborating closely with the customer’s Enterprise Support team to resolve ongoing technical challenges.You will manage a diverse portfolio of key accounts and work collaboratively with various teams at BlueCat to ensure customer engagement and organizational success.Every day will present new and exciting challenges. You will:- Act as the leading customer advocate for a portfolio of high-profile accounts, ensuring their needs are met and exceeded.

Join Databricks as we embark on a transformative journey to revolutionize the data lifecycle, from ingestion through ETL, BI, and into the realms of ML/AI, all within a unified platform. Our vision is to transition from traditional data warehouse architectures to the innovative Lakehouse paradigm, as detailed in the CIDR 2021 paper. This new architecture addresses critical challenges such as data staleness, reliability, total cost of ownership, data lock-in, and limited use-case support.At Databricks, we are developing the next generation of decoupled query engines and structured storage systems designed to surpass specialized data warehouses in relational query performance. Our goal is to maintain the expressiveness and robustness of general-purpose systems, like Apache Spark™, to accommodate diverse workloads, ranging from ETL to advanced data science applications. You will play an essential role in this multi-year endeavor.As a valued member of our team, you will be tasked with designing cutting-edge systems that leapfrog current state-of-the-art technologies in the following areas:Query compilation and optimizationDistributed query execution and schedulingVectorized execution engineData securityResource managementTransaction coordinationEfficient storage structures (encodings, indexes)Automatic physical data optimization

Join Qonto as a Customer Onboarding Officer, where you will play a pivotal role in facilitating a smooth onboarding experience for our clients in the German market. You will be the first point of contact, guiding new customers through the initial setup process, ensuring they are equipped to make the most of our services. Your expertise in customer engagement will help us to build long-lasting relationships and enhance customer satisfaction.

P-1414 At Databricks, our mission is to revolutionize the entire data lifecycle—from ingestion to ETL, BI, and extending into ML/AI—through a unified platform. We envision a future where the traditional data warehouse architecture is transformed into a modern architectural paradigm known as Lakehouse (CIDR 2021 paper). This open platform harmonizes data warehousing with advanced analytics, addressing key challenges such as data staleness, reliability, total cost of ownership, data lock-in, and limited use-case support. To realize this vision, Databricks is developing a cutting-edge (decoupled) query engine and structured storage system that aims to surpass specialized data warehouses in relational query performance while preserving the flexibility and robustness characteristic of general-purpose systems like Apache Spark™. Your contributions will be vital to this multi-year initiative. As a member of our team, you will design next-generation systems that set new benchmarks in the following areas: Query compilation and optimization Distributed query execution and scheduling Vectorized execution engine Data security Resource management Transaction coordination Efficient storage structures (encodings, indexes) Automatic physical data optimization