Global Help Desk Specialist

Wargaming seeks a Global Help Desk Specialist in Belgrade to help players enjoy a seamless gaming experience. This role involves direct interaction with users worldwide, addressing technical questions and resolving issues as they arise. What you will do Support players facing technical problems with Wargaming products Troubleshoot issues and guide users thro…

Embark on an exhilarating journey with Neo Group as we recruit for our esteemed partner! This is your opportunity to make a significant impact in the dynamic iGaming industry. Our partner is not merely growing; they are transforming the landscape, achieving remarkable profitability with every new endeavor. The catalyst for this transformation? Talented individuals like you. Join us in redefining the gaming experience on a global scale.We are in search of a driven and customer-focused individual to join our team as a Junior Technical Support Specialist. In this role, you will provide outstanding service and support to our valued customers.Key Responsibilities:Utilize a thorough understanding of our products and services to troubleshoot issues and assist agents in resolving customer problems.Take ownership of cases that cannot be resolved by agents, managing technical, complex, or sensitive issues.Collaborate with various teams to address issues that require specialized technical knowledge or feature modifications.Engage with gaming providers and partners to investigate external technical issues.Escalate complex problems to higher management as necessary.Recommend process enhancements or customer service practices and create tasks in Jira Software.Participate in training sessions for customer service agents as required.Create and modify macros for customer service and technical support teams.

Mainstream stands as a premier cloud service provider in Southeast Europe, boasting a robust network of over 8 data centers and the largest team of cloud specialists in the Balkans. Our collaborations with global leaders such as AWS and Microsoft Azure, alongside our proprietary Mainstream Cloud platform, empower businesses at every stage of their cloud transformation journey.The Financial Services Industry (FSI) team at Mainstream is dedicated to delivering tailored solutions for banks and financial institutions aiming to modernize their essential applications and transition from legacy systems to secure and scalable cloud environments. Our expert banking team possesses significant knowledge in financial applications, guiding clients through cloud migration and providing ongoing application and operational support.As our FSI team expands, we are in search of an Application Support Specialist to ensure the stability and optimal performance of applications utilized by leading banks and financial institutions.Responsible for the implementation, administration, support, and maintenance of middleware and third-party applications facilitating communication between financial applications across various platforms.Oversee the installation, maintenance, and configuration of JBOSS, Tomcat, Apache, AMQ, and similar environments.Perform system administration for JBOSS, AMQ, and related systems, including troubleshooting, monitoring, incident resolution, system security, and change implementation.Collaborate independently or as part of a team on diverse system projects related to Linux, Windows, and application support.Provide system support, including on-call assistance outside of regular working hours when necessary.Plan, prepare, and implement solutions, along with executing maintenance upgrades for applications within the designated scope.

Key ResponsibilitiesImplementation and Support of Finance Module: Lead the successful implementation and ongoing support of the Dynamics 365 Finance module, ensuring it meets the unique needs of client business processes.Business Process Improvement: Work closely with stakeholders to analyze their financial operations and pinpoint areas for enhancement.Module Configuration and Customization: Ensure that all configurations are tailored to market needs, in collaboration with the Product Owner, and meticulously documented.End-User Training: Provide comprehensive training to end-users on Dynamics 365 Finance functionalities, along with continuous support and guidance.Quality Assurance: Execute thorough testing of configurations and customizations to guarantee that delivered solutions align with business requirements and quality benchmarks.Collaboration: Foster effective communication and teamwork with business users to achieve project goals.Documentation: Develop and maintain detailed functional design documentation, solution design documents, user manuals, and training resources.

Role overview Wargaming.net is seeking a Sourcing Specialist for a fixed-term contract in Belgrade. The main responsibility centers on identifying and attracting skilled professionals to meet project demands. Close collaboration with hiring managers is essential to understand hiring needs and tailor sourcing strategies that bring in the right candidates. What you will do Find and engage qualified candidates for open positions Work with hiring managers to develop and adjust sourcing strategies Maintain timely talent pipelines to support ongoing projects Requirements Background in recruitment and talent sourcing Ability to work well with hiring teams and respond to changing priorities Strong skills in communication and organization Location This role is based in Belgrade.

ennovationHUB AI is an international e-commerce group focused on the home and living sector, with a strong presence in furniture. The company operates in Belgrade, London, and Barcelona, serving customers in the UK, North America, EU, and APAC regions. The Customer Experience team at ennovationHUB AI blends human understanding with AI-driven tools to deliver better service. This team is growing, and the Aftercare Specialist role is central to its mission. Role overview The Aftercare Specialist with Customer Support Experience works to improve customer satisfaction after delivery. This position is dedicated to resolving issues, identifying recurring problems, and supporting ongoing process improvements. The focus is on resolution and continuous improvement, not sales. What you will do Handle and resolve post-delivery issues for customers in multiple markets, from the first contact through to resolution. Address claims involving damages, incorrect shipments, and delivery problems quickly and accurately. Communicate clearly with customers to achieve resolution on the first interaction whenever possible. Monitor and analyze recurring issues, tracking significant claim patterns. Work closely with logistics, operations, and suppliers to address the root causes of customer issues. Support the improvement of aftercare processes by providing detailed and insightful reports. This position is based in Belgrade, Serbia.

Are you seeking a fulfilling work-from-home role where you can advance your career, assist individuals, and maintain the highest ethical standards? If you are enthusiastic about positively impacting the lives of others, your search ends here!We are looking for passionate professionals to join our dedicated team in a financial services role focused on safeguarding families.Why You Should Apply:1. Make a Difference: Become part of a mission-driven team committed to protecting families and children through essential financial services, delivering peace of mind and security to those who need it most.2. Work from Home: Experience the freedom and flexibility of remote work, enabling you to create a productive environment that suits your lifestyle while managing personal responsibilities.3. Career Advancement: Join a company that recognizes your potential, offering ample opportunities for professional growth, allowing you to build a gratifying career while making a significant impact.4. Assist Families: Utilize your skills and knowledge to help families secure their financial futures, providing them with the necessary support and guidance to navigate life's challenges confidently.5. Integrity: Adhere to the highest standards of integrity in every aspect of your work, ensuring that each client interaction is rooted in honesty, transparency, and trust.Qualifications:• A genuine passion for helping others and creating a positive change in their lives.• Excellent communication and interpersonal abilities.• Capacity to work both independently and collaboratively within a team.• Commitment to integrity and ethical conduct in all professional interactions.If you’re ready to embark on a rewarding career where you can work from home, assist others, and grow with a company that values integrity and compassion, apply now! Take the first step towards making a difference in the lives of families and children through financial services.Don’t miss this chance to join a team dedicated to making a meaningful impact. Apply today and become part of our mission to protect and support families and children in need!*All interviews will be conducted via Zoom video conferencing.

Lifted An Upwork Company is hiring a Serbian Audio Transcription & Quality Assurance Specialist in Belgrade. This position centers on transcribing Serbian audio content and checking the accuracy of completed transcripts. Role overview This specialist will handle both audio transcription and quality assurance tasks. The work involves listening to audio recordings, converting them into written form, and reviewing transcripts for correctness and consistency. Collaboration with team members is a regular part of the job to maintain high standards for client deliverables. What you will do Transcribe Serbian audio files into clear, accurate text Review and verify transcripts to ensure they meet required quality levels Work with colleagues to address feedback and maintain consistency across projects

Job Overview:Join our dynamic team at tsmg, a leading EPCC company based in Malaysia, renowned for our innovative solutions in Extra High Voltage (EHV) power transmission. We are on the lookout for talented High Voltage Power Transmission Line Workers with a specialization in stringing operations. The ideal candidates will possess a wealth of experience specifically with high-voltage transmission lines, especially those engaged in stringing activities for voltages of 330kV and above. If you're ready to take your career to the next level while contributing to impactful energy solutions, we encourage you to apply!

first-circle seeks a Senior Systems Administrator based in Belgrade, Vojvodina, Serbia. The role centers on managing and configuring IT systems to ensure infrastructure remains secure and reliable. Key responsibilities Administer and configure company systems on a daily basis Monitor performance, troubleshoot issues, and maintain system reliability Apply security measures to safeguard data and infrastructure Collaborate with other departments to deliver solutions that support productivity Team collaboration This position works closely with colleagues throughout the organization. Supporting technology needs and helping introduce new tools or processes are regular parts of the role.

Join Ergomed as a Senior PSMF Officer and play a pivotal role in ensuring compliance with pharmacovigilance and regulatory requirements. This position offers an opportunity to work closely with our dedicated PSMF Department, contributing to the safety and efficacy of our clinical trials and drug development processes.

Role overview Tide is looking for a Senior Flutter Engineer based in Serbia to help create mobile applications that make financial management simpler for users. The position centers on designing, developing, and maintaining apps with Flutter, with an emphasis on usability and reliability. What you will do Collaborate with cross-functional teams during all stages of app development Design and implement new features using Flutter Maintain and enhance existing mobile applications Prioritize delivering effective user experiences Location This role is located in Serbia.

At CompStak, we are redefining the commercial real estate landscape by providing our members with precise and transparent data, leading to expedited and improved deal-making processes. Our mission is to gather and deliver critical information that is often difficult to obtain, ensuring seamless access for all our platform users.Position: Senior AccountantLocation: Belgrade, Hybrid (Currently, three days in the office, subject to change)We are seeking a Senior Accountant to join our dynamic Operations team in Serbia and collaborate closely with our Finance department based in New York. In this role, you will undertake a variety of accounting tasks that adhere to established principles and standards, ultimately safeguarding the organization’s financial resources and ensuring compliance with all relevant regulations and reporting requirements.

Join Our Team at Unlimit Unlimit stands at the forefront of the fintech revolution, powering the world's largest proprietary payments infrastructure.Founded in 2009, we operate from 17 global offices and boast a team of over 700 experts, adept at integrating more than 1,000 payment methods into a cohesive platform. From London to São Paulo, we enable businesses to expand internationally with a comprehensive suite of financial tools, including payment processing, alternative payment methods, multicurrency business accounts, card issuance, banking-as-a-service, and crypto services.Our mission is to dismantle financial barriers, facilitating seamless money movement worldwide. We equip innovative businesses with the tools they need to effortlessly manage and execute payments, no matter where they operate.The RoleWe are seeking a skilled Senior Database Administrator to enhance and maintain our production database environment across PostgreSQL, Oracle, and AWS-managed database services.This hands-on technical position emphasizes the reliability, performance, availability, security, and automation of our critical databases. You will collaborate closely with engineering, SRE, and security teams to ensure our database systems are consistently stable, scalable, and secure by design.Key Responsibilities- Administer and support production environments spanning PostgreSQL, Oracle, Aurora/RDS, MongoDB, and DocumentDB.- Guarantee high availability and preparedness for disaster recovery (replication, backups, PITR, and failover testing).- Execute performance tuning, query optimization, and capacity planning.- Develop and uphold backup/restore protocols and upgrade strategies.- Monitor database health, defining actionable alerts and dashboards.- Streamline operational processes through automation and Infrastructure as Code methodologies.- Advocate for secure access models and enforce governance standards.- Engage in incident response and root cause analysis pertinent to database systems.- Contribute to the creation of database standards, documentation, and operational runbooks.- Assist developers with schema design, indexing strategies, and performance troubleshooting.Required Qualifications- A minimum of 5 years of practical experience in database administration or database engineering.- Extensive expertise in PostgreSQL including:replication (physical/logical),partitioning,performance tuning,PgBouncer / RDS Proxy,vacuum strategy,pgvector.- Solid experience with Oracle including:backup/restore,performance tuning,and other related tasks.

Overview Join our dynamic team at Telesign as a Senior OpenShift Engineer! We are seeking a passionate professional to lead our migration to the OpenShift platform and drive infrastructure excellence. Key Responsibilities Collaborate with business stakeholders to gather requirements and design innovative solutions that meet engineering standards and business objectives. Architect, implement, and manage Red Hat OpenShift clusters in both physical and virtualised on-premises environments. Take charge of systems engineering projects tied to OpenShift infrastructure. Partner with development teams to containerize applications, enhancing deployment and release processes. Create and maintain robust CI/CD pipelines utilizing OpenShift and related DevOps tools. Automate deployment and operational tasks with Ansible and other scripting tools. Execute patching and upgrades for OpenShift clusters, ArgoCD, GitLab CI, and associated components, adhering to change-management protocols. Design and maintain strategies for backup, disaster recovery, and redundancy. Participate in on-call/standby rotation to support critical platform and infrastructure services, ensuring service continuity. Oversee daily operations, including trend analysis, root cause analysis, monitoring, and troubleshooting to maintain high availability and reliability. Implement security best practices, including RBAC, vulnerability management, and compliance controls. Enhance alerting, monitoring, and observability across OpenShift and related systems. During downtime of OpenShift-related tasks, perform general system administration, including Linux server administration and infrastructure maintenance. Develop and maintain comprehensive documentation, including architecture diagrams, operational procedures, and runbooks. Facilitate knowledge transfer, mentoring, and training sessions for colleagues on OpenShift, GitLab, and associated infrastructure technologies.

Tenstorrent is seeking a Senior Staff Engineer focused on driver development in Belgrade, Serbia. This position centers on creating and improving driver solutions to boost system performance and functionality. Role overview Work closely with teams across hardware and software to design, implement, and refine driver architectures. The goal is to deliver reliable and efficient drivers that support advanced system requirements. Key responsibilities Design and implement driver solutions tailored to system needs Collaborate with cross-functional groups to innovate and optimize driver architectures Focus on reliability and efficiency throughout the development process Location This role is based in Belgrade, Serbia.

Remote (or Belgrade) – Full-TimeAt Clay Global, we are a premier design agency dedicated to crafting exceptional digital products and building iconic brands. Our esteemed clientele includes industry giants such as Slack, Google, Snapchat, Amazon, and Coinbase, alongside a variety of innovative startups. With a diverse team spread across the globe, primarily in Europe and the USA, we are committed to excellence in design.We are seeking a Senior Brand Designer to join our dynamic team either remotely or at our office in Serbia. In this role, you will collaborate closely with brand strategists and researchers to elevate key brand concepts into unified, scalable visual identities that foster business growth. As a Senior Brand Designer, you will work alongside talented team members to express brand values through various forms of digital media, including illustration and animation.

Join Gambling.com Group (Nasdaq: GAMB), a leader in the online gambling industry, renowned for our award-winning marketing and sports data services. Our extensive portfolio includes prominent websites, such as Gambling.com and Bookies.com, along with iGaming-focused platforms like Casinos.com, BonusFinder.com, and Freebets.com.As our data ecosystem undergoes rapid transformation, we are on the lookout for a skilled Senior Data Architect to guide the evolution of our data infrastructure. This is your opportunity to develop scalable and efficient systems that offer profound insights into player interactions, financial reporting, and cross-sectional business analytics.Role Overview:In your role as a Senior Data Architect, you will lead the redesign and reconstruction of our data architecture, catering to the specific requirements of our business teams. You will transition from traditional manual file processes to a sophisticated, automated ETL pipeline, leveraging a Medallion architecture (comprising Bronze, Silver, and Gold layers) integrated with a Hub-Spoke model for centralized data management and distributed accessibility. Your expertise in technologies such as Snowflake and Airflow will ensure seamless data ingestion from varied sources, encompassing finance, operations, and other business verticals. Our aim is to forge a unified perspective of player and operator interactions across multiple sites, empowering advanced analytics, reporting, and strategic decision-making.Key Responsibilities:Lead the comprehensive redesign of existing data architecture, migrating from manual file handling to a robust, scalable system utilizing Medallion architecture principles for data layering and quality assurance.Design and implement a Hub-Spoke model to centralize core data assets (e.g., player and operator profiles) while facilitating spoke systems for vertical-specific analytics, ensuring data consistency and accessibility.Revamp ETL processes using Airflow for orchestration, automating data pipelines to handle ingestion from various sources, including real-time player activity, operator metrics, and cross-site journeys.Construct pipelines for data ingestion from all business verticals (e.g., finance, marketing, operations), delivering comprehensive reporting for finance teams and expanding support for holistic player/operator views.Focus on architecting iGaming-specific solutions centered on player and operator data, monitoring journeys across sites, ensuring compliance with industry regulations, and enabling personalized recommendations.Optimize the use of Snowflake for data warehousing, applying best practices to enhance performance and scalability.

Join our dynamic team at unlimit as a Senior Temenos Developer. In this pivotal role, you will leverage your expertise in Temenos software to design, develop, and implement innovative banking solutions. Collaborating with cross-functional teams, you will ensure optimal performance and scalability of our applications, driving our mission to deliver outstanding financial services to clients.

Join Tenstorrent as a Senior Software Engineer specializing in AI Compiler development. In this role, you will collaborate with a talented team to create cutting-edge compiler technologies that enhance AI performance.