Customer Care Manager

Join Aarna HR Solutions Pvt Ltd as a Customer Care Manager in Bengaluru and lead a dedicated team to enhance customer satisfaction and streamline service delivery. As a pivotal part of our organization, you will implement best practices in customer service, manage team performance, and drive initiatives to improve customer experiences.

Join our vibrant team at iEnergizer as a Customer Care Representative, where you will play a crucial role in delivering exceptional service to our clients. You will be responsible for assisting customers with inquiries, providing solutions, and ensuring a positive experience. This position is ideal for enthusiastic individuals eager to start their careers in customer service.

Overview of Responsibilities & Expectations We are on the lookout for a passionate and customer-oriented Customer Care Executive to join our dynamic support team in Bengaluru, India. In this role, you will serve as the primary point of contact for our customers, delivering prompt, compassionate, and solution-focused assistance through various channels including phone, email, and chat. Your contributions will be vital in enhancing customer satisfaction and facilitating continuous process improvements. The key objective is to empower customers in achieving their goals while identifying avenues for enhancing their experience and fostering loyalty. Key Responsibilities of a Cambium Customer Care Executive:1. Provide timely and professional responses to customer inquiries through phone, email, and live chat, aiming to reduce repeat contact.2. Independently identify and resolve common customer issues utilizing available resources and knowledge bases.3. Address customer complaints with empathy while efficiently escalating complex cases for prompt resolution.4. Keep abreast of company products, services, warranties, life cycles, and internal processes.5. Maintain accurate records of customer interactions, transactions, and outcomes in accordance with company guidelines.6. Consistently achieve or surpass performance benchmarks, including response times, resolution rates, and next action deadlines.7. Collaborate with teammates to share insights and contribute to ongoing team enhancement initiatives.8. Participate in rotating shifts to accommodate various regional support requirements. Desired Knowledge & Skills: • Demonstrated experience in a customer service or support role.• Outstanding verbal and written communication abilities.• Proven capability to work autonomously in a fast-paced, evolving environment.• Strong analytical and problem-solving skills coupled with a proactive approach.• Collaborative team player committed to contributing to group success.• Self-driven with effective time management and task prioritization skills.• Open to feedback and dedicated to continuous personal and team growth.• Familiarity with customer service platforms such as Zendesk, Jira, Salesforce, or NetSuite is advantageous.• Proficient in Microsoft Office Suite, including advanced applications.• Experience with AI technologies is a plus. Educational Background & Experience: • B.Com/M.Com/BBA/MBA/BCA with 2 – 4 Years of relevant experience.• Previous customer service experience is preferred. Working Environment: • Office-based, collaborative environment.

Fictiv Empowers Hardware Innovators to Create Superior Products SwiftlyAt Fictiv, we are dedicated to supporting product innovators in their journey to creation.Fictiv is a leading global manufacturing and supply chain company that enables enterprises to scale across four manufacturing centers located in India, Mexico, China, and the U.S. Our clients leverage Fictiv's expertise to access top-tier production capabilities, optimize logistics, and mitigate supply chain risks, facilitating a seamless transition from prototype to full-scale manufacturing. To date, we have successfully delivered over 35 million commercial and prototype parts across various sectors including aerospace, robotics, automotive, and climate tech, enabling rapid innovation and sustainable growth. Customer Care Specialist – MiSUMiWork Hours: 9:30 PM – 5:30 AM IST, Monday through Friday (aligned with US Pacific business hours) MiSUMi is committed to empowering engineers and innovators to shape the future.As a global pioneer in configurable mechanical components and manufacturing solutions, MiSUMi (the parent company of Fictiv) utilizes advanced technology, operational excellence, and an unwavering commitment to customer satisfaction to support our clients from prototyping through to production with unmatched speed, accuracy, and reliability.Our extensive global footprint combined with unparalleled manufacturing expertise ensures that we deliver swift, precise, and seamless service, allowing our customers to operate at the forefront of innovation.Job Role OverviewAre you driven by the desire to deliver outstanding customer experiences within a dynamic, high-performance setting? Do you excel in accuracy, responsiveness, and real-time problem-solving?As a Customer Care Specialist, your primary responsibility will be to facilitate fast and accurate order processing while maintaining proactive and professional communication with our U.S.-based clientele. Acting as a trusted customer advocate, you will handle quotations, sales orders, and issue resolution, ensuring that every interaction exemplifies MiSUMi’s dedication to service excellence.This operationally-focused role requires a detail-oriented mindset where responsiveness, accountability, and customer-centricity are paramount. Your performance will directly influence customer satisfaction scores as assessed through our Voice of Customer program.

Join our dynamic team at Aarna HR Solutions as a Customer Care Associate. This role is crucial in ensuring our clients receive exceptional service and support. As a Customer Care Associate, you will engage with customers, address their queries, and provide solutions to enhance their experience.We are seeking individuals who are passionate about customer service, possess excellent communication skills, and can work effectively in a fast-paced environment.

Saviynt provides AI-powered identity management solutions for enterprises and government agencies. The company helps clients protect digital assets, streamline their operations, and manage compliance costs. The Customer Support Manager position is based in Bengaluru and focuses on leading a team dedicated to supporting clients with their identity security needs. This role plays a key part as organizations integrate AI into their security operations. Key Responsibilities Lead and motivate the customer support team to deliver effective service Oversee daily support operations, ensuring clients receive prompt and high-quality assistance Assist customers as they address identity security challenges Work closely with internal teams to resolve complex technical issues Client Focus Saviynt supports Fortune 500 companies and public sector organizations, providing secure and efficient identity management solutions driven by AI. Learn more at www.saviynt.com.

Join OneDirect as a Senior Manager, Customer Solutions (4-8 years experience)At OneDirect, our mission is to deliver unparalleled value to our customers over time, ensuring their success with our product and services. We are seeking a seasoned leader to spearhead our customer success initiatives, particularly in onboarding and solution delivery, guaranteeing our clients receive timely and significant value. This role involves collaborating closely with cross-functional teams, including product, technology, and solutions, during both the onboarding and ongoing customer engagement phases.Key Responsibilities:Champion customer success during the onboarding phase by crafting a premier, Red Carpet experience.Collaborate with various teams to ensure projects are staffed with the right talent and skills at optimal times.Develop and standardize success plan templates, working independently or alongside tech teams to deliver innovative customer solutions aligned with best practices.Oversee and report on all project elements, including progress tracking, success metrics, risk management, and serve as the escalation point for customer inquiries.Empower Customer Success Managers (CSMs) to deeply understand customer objectives and implement best practices to enhance engagement quality and methodology.Lead onboarding efforts while adhering to schedule, scope, features, and budget constraints.Act as the primary contact for the CSM team regarding all customer success initiatives.Key Metrics Ownership:NPS - Net Promoter ScoreTeam member satisfaction and continuous learningManage the financial model for your team, including cost projections, new hires, and forecasts

T-Systems ICT India Pvt. Ltd. seeks a Customer Service Manager based in Bengaluru. This role leads customer service operations, focusing on strong service delivery and high customer satisfaction. Key responsibilities Manage daily customer service activities to ensure smooth operations Support and guide a team dedicated to customer support Identify process improvement opportunities and implement effective solutions Track performance metrics and drive ongoing improvements Requirements Proven experience managing customer service teams Strong leadership and communication skills Ability to motivate teams and enhance service processes Dedication to delivering excellent customer service

Role overview The Technical Customer Success Manager at Kong Inc. serves as the primary point of contact for clients in Karnataka, India. This position centers on helping customers achieve their objectives with Kong’s products, guiding them through each stage of implementation and adoption. What you will do Support customers as they integrate and use Kong’s solutions in their environments. Act as a trusted advisor, offering guidance to ensure clients gain the most value from their investment. Build and maintain strong relationships with customers, addressing their needs and questions as they arise. Requirements Experience working with clients in a technical capacity. Strong communication skills and the ability to build lasting partnerships. Located in Karnataka, India.

What You Will Do:Deliver prompt customer support to OneDirect clients six days a week via email.Collaborate with business teams to gain insights into product usage and identify opportunities for enhancing client experiences.Deeply understand the product and troubleshoot all issues reported by clients.Oversee the management of weekly email campaigns directed to clients.Comprehend the technical implementation of the product and identify root causes of issues and requests from business teams and clients.Coordinate closely with the OneDirect tech team to resolve client issues efficiently.Conduct online demos and walkthroughs for outstation clients.

The Customer Delivery Manager is pivotal in ensuring the successful and efficient delivery of services for our customer accounts. This role demands a strong focus on quality, cost management, and effective communication between customers and the delivery organization. The manager will foster collaboration with internal delivery units and service management teams to enhance service quality and performance.Key Responsibilities:Service Delivery: Oversee the end-to-end delivery operations model for contracted cloud services, ensuring a balance between cost and quality.Team Leadership: Lead and manage a team of Customer Delivery Managers (CDMs), integrating various roles to ensure comprehensive service delivery.Communication: Maintain regular communication with delivery teams and suppliers regarding performance and quality, establishing regular updates with service management and customers.Customer Advocacy: Represent the voice of the customer within the delivery organization, ensuring their needs are met.Solution Approval: Endorse optimal costing and design solutions, including transition and transformation strategies.Delivery Oversight: Monitor all aspects of service delivery, ensuring timely and high-quality service within budget.Cost Management: Supervise service quality and costs, driving optimization and efficiency.Portfolio Management: Identify and address service gaps in collaboration with portfolio owners.Escalation Management: Serve as the escalation point for service delivery issues and customer concerns.Quality Initiatives: Direct quality enhancement programs to align with organizational standards.Strategic Planning: Periodically review and align customer strategies with service delivery management to optimize delivery.

We are seeking an experienced Customer Delivery Manager with 9 to 12 years of expertise to oversee service chains for specific business service products across various organizational units. This role will be responsible for delivering combined services in alignment with agreed Operational Level Agreements (OLAs) and ensuring adherence to Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for contracted services. You will be accountable for the technical content of specialized operational concepts and provide vital input for resource planning to maintain operational stability. Your role will also involve ensuring the quality of the services provided, coordinating operational performance, and implementing process improvements to maximize efficiency. You will serve as the operational interface between production, Service Delivery Management (SDM), and other delivery units, guiding Operation Managers and acting as the primary point of contact for internal customers.

Empowering Hardware Innovators to Accelerate Product DevelopmentAt Fictiv, we are dedicated to supporting product innovators in their journey of creation.Fictiv is a leading global manufacturing and supply chain entity that enables companies to scale their operations across our four manufacturing hubs located in India, Mexico, China, and the United States. Our platform provides businesses with seamless access to top-tier production capabilities, optimized supply chain logistics, and risk mitigation strategies, empowering them to transition from prototype to full-scale manufacturing with both speed and confidence. To date, we have successfully delivered over 35 million commercial and prototype components for various industries including aerospace, robotics, automotive, climate technology, and more, helping innovators accelerate their growth, conserve valuable resources, and achieve sustainable profitability. **Work Hours:** 9:30 PM – 5:30 AM IST, Monday through Friday (aligned with US Pacific business hours)**Impact In This RoleAre you ready to revolutionize the customer service landscape? Do you excel at forging connections and crafting innovative solutions? If you possess a passion for prioritizing customer needs in a fast-paced, unconventional setting, we want YOU to join our dynamic team!As an Associate Customer Project Manager, you will play a vital role in supporting our US-based clientele across multiple sectors, collaborating with manufacturing teams dispersed globally. Your adaptability, customer-centric mindset, and strong communication skills will be crucial in enhancing the speed and quality of product delivery for our clients. You will assist program management teams and work closely with cross-functional partners to address customer requirements, resolve challenges, and implement effective solutions. This position offers a distinctive opportunity for hands-on learning and professional advancement.

Qualifications:MBA/PGDMExperience: 12 to 15 yearsRoles and Responsibilities:Develop and implement comprehensive CRM processes and structures to enhance customer satisfaction.Ensure exceptional customer experience throughout the customer journey from inquiry to handover.Lead recruitment, induction, training, and development of the CRM team in alignment with company standards.Oversee timely query resolution within TAT and manage escalations effectively.Provide management with insights through various MIS reports and feedback mechanisms.Ensure compliance with processes, policies, and procedures within the designated TAT.Coordinate with financial institutions to streamline loan disbursement processes for customers.Optimize collaboration between back office, Relationship Managers, and Accounts teams.Measure team performance through collection metrics and CSSM scores.Engage with customers during their visits to the office or site.Handle exceptional customer cases by adhering strictly to the Internal Memo process (IOM).Safeguard customer files and sensitive data to prevent loss or misplacement.Assist the team in meeting critical deadlines related to agreements, registrations, and payments.Organize training sessions for team members on CRM software, SAP, and MS Office tools.Ensure collection of all KYC documents (PAN card, passport, OCI) from customers.Strictly implement the allotment and agreement processes.Ensure important legal documents are handed over only to customers or their authorized representatives.

As the Manager of Customer Delight in Enterprise Sales, you will be at the forefront of our mission to enhance customer satisfaction and loyalty. Your role will involve leading a dynamic team dedicated to delivering exceptional service to our enterprise clients. You will strategize and implement initiatives that ensure our customers experience unparalleled support and engagement.

Join our dedicated team at Jobs for Humanity as a Child Care Specialist. In this role, you will provide nurturing and supportive care to children, ensuring their well-being and development in a safe environment. Your empathy and dedication will make a significant difference in their lives.

WHO WE AREBalbix stands at the forefront of cybersecurity posture automation, empowering organizations to uncover, prioritize, and address hidden risks and vulnerabilities with remarkable speed. Our robust platform facilitates seamless data collection and extensive analysis, ensuring rapid deployment and immediate reduction of breach risks.With a clientele that includes numerous Fortune 1000 companies, Balbix is backed by prominent figures such as John Chambers, the former CEO and Chairman of Cisco, and leading Silicon Valley VCs and global investors. Our innovative approach has garnered accolades, being described as magical, and has received glowing reviews along with customer testimonials, multiple industry awards, and recognition as a Gartner Cool Vendor, as well as accolades from Frost & Sullivan.About this Role:As a Customer Success Manager at Balbix, you will play a pivotal role in collaborating with clients to understand their Cyber Risk management needs. You will guide them in leveraging Balbix's solutions to achieve their objectives, ensuring effective implementation and fostering positive outcomes. This is a highly consultative position, directly impacting adoption, growth, and customer advocacy.

ZeroFox is on the lookout for a dedicated Customer Success Manager (CSM) to cultivate and maintain robust post-sales relationships with our diverse clientele across various industries. Our CSMs are pivotal in driving value for our customers, acting as trusted technical advisors and key support contacts. Your role will involve exceeding customer expectations through proactive platform updates, insightful reporting that demonstrates the effectiveness of their solutions, continuous education, and robust advocacy for their needs. You will collaborate with customers to outline their business and technical requirements while supporting our product and services teams in defining the scope of work. The ideal candidate will excel in nurturing relationships, both internally and externally, provide amicable solutions, and possess technical expertise in the ZeroFox SaaS platform. Candidates with backgrounds in Customer Success Management, Project Management, Business Analysis, or Systems/Software Development, particularly with experience in the setup and delivery of similar SaaS products, will be given priority consideration.

Saviynt is on the lookout for a dynamic and experienced Manager to spearhead our technical support team during night shifts. The ideal candidate will demonstrate exceptional leadership capabilities, possess a wealth of experience in managing technical support operations, and be committed to providing outstanding customer service in a 24x7 environment. This pivotal role is essential in ensuring our global clientele receives prompt and high-quality resolutions to their technical challenges.

ZeroFox is on the lookout for a dedicated Customer Success Manager (CSM) to enhance our partnerships with Original Equipment Manufacturers (OEMs) and Managed Security Service Providers (MSSPs). The primary focus of this role is to foster long-term success, encourage product adoption, and improve retention rates among our strategic partners who integrate, resell, or operationalize ZeroFox capabilities within their security solutions.This position is distinct from traditional customer success roles, as it emphasizes partner empowerment, technical integration, operational scalability, and commercial alignment. The CSM acts as a trusted advisor to OEM and MSSP partners, ensuring that ZeroFox solutions are seamlessly integrated into partner workflows, consistently delivered at scale, and set up for future growth.The perfect candidate will possess strong technical skills, operational discipline, and the ability to collaborate effectively with partners managing security services for their clients. A background in supporting API-driven solutions, data feeds, and scalable service delivery models is essential for success in this role.Partner Success & EnablementOversee post-sales success for a portfolio of OEM and MSSP partners, emphasizing long-term adoption, retention, and growth.Serve as the primary contact for partner enablement, platform optimization, and ongoing technical support.Forge strong relationships with partner stakeholders across product, engineering, security operations, and service delivery teams.Assist partners in operationalizing ZeroFox capabilities within their managed services or embedded offerings.Technical Integration & Platform ExpertiseAct as a subject matter expert on ZeroFox platform capabilities, integrations, and data delivery models.Provide guidance on API-based integrations, data feeds, and platform configurations tailored to partner use cases.Facilitate communication between partners and ZeroFox technical teams for configuration changes, enhancements, and issue resolution.Help partners design scalable and repeatable implementations that support the growth of their downstream customer base.Operational Excellence & ScaleImplement customer success strategies using standardized playbooks, documentation, and repeatable engagement models.Identify operational risks related to scale, performance, data quality, or service delivery and proactively mitigate them.Assist partners in defining and refining workflows, service level agreements (SLAs), and success metrics associated with their ZeroFox-powered offerings.Contribute to the creation of best practices, internal documentation, and partner-facing enablement resources.Cross-Functional CollaborationWork closely with Product, Engineering, Support, Services, Sales Engineering, and Account Management teams.Advocate for partner needs by identifying potential enhancements and ensuring alignment with ZeroFox capabilities.