Product Support Engineer - 6 Month Contract

About DialpadDialpad is an innovative AI-powered customer communication platform that is redefining the way businesses engage with their clients. More than 50,000 organizations worldwide, including industry leaders like Netflix, RE/MAX, Uber, Randstad, and Tractor Supply, trust Dialpad to enhance customer relationships through actionable, real-time AI insigh…

Who are we?Ema is revolutionizing AI technology to empower every employee within enterprises, enhancing creativity and productivity. Our innovative platform enables companies to automate repetitive tasks with Ema, the Universal AI employee. Established by former executives from Google, Coinbase, and Okta, along with seasoned entrepreneurs, we boast strong backing from leading global investors. Our operations are based in Silicon Valley and Bengaluru.Who are you?As a Senior Support Engineer, you will provide exceptional post-deployment support for our product and solution implementations. You possess a customer-first mindset, remain composed under pressure, and excel in triaging complex issues, reproducing problems, and facilitating cross-functional resolutions in collaboration with Implementation and Engineering teams.Your role involves acting as the customer advocate, ensuring that issues are tracked, prioritized, and resolved with clarity, urgency, and high standards of quality.Roles and ResponsibilitiesManage customer-facing incident management and escalations for post-deployment enterprise accounts.Triage incoming issues by collecting context, logs, reproduction steps, and customer impact.Generate clear, actionable bug reports and support tickets with thorough reproduction steps and diagnostics.Collaborate closely with Implementation and Engineering teams to expedite issue resolution.Monitor and manage SLAs and key support metrics including FRT, TAT, AHT, and CSAT.Provide proactive and regular status updates to customers and internal stakeholders.Communicate effectively with both technical and non-technical customer teams during incidents and escalations.Identify recurring issues and contribute to the enhancement of documentation, runbooks, and support processes.Maintain and improve internal knowledge bases, troubleshooting guides, and escalation playbooks.Validate fixes, coordinate customer confirmations, and support follow-ups post-resolution.Participate in escalation and on-call rotations as necessary.

Role OverviewThe Senior SAP SuccessFactors Engineer for the EMEA region is pivotal in ensuring the seamless operation, ongoing support, and enhancement of Colliers' SAP SuccessFactors ecosystem throughout EMEA.This position involves providing Level 3 support, executing controlled configurations, and spearheading quarterly release and change initiatives across essential HR modules. Working collaboratively with HR, Payroll, Finance, IT, and external AMS partners, you will uphold system stability, data integrity, and robust governance within the SuccessFactors platform.Key ResponsibilitiesOngoing Support & Platform StabilityServe as Level 3 support for SAP SuccessFactors, addressing complex functional and technical challenges.Manage recurring issues through comprehensive root cause analysis and long-term solutions.Handle BAU incidents, defects, and minor enhancements in accordance with established SLAs.Facilitate payroll-related changes with proper controls and validation.Configuration, Change & Release ManagementImplement minor configuration modifications and enhancements.Ensure that changes comply with the development → test → release process.Lead BAU operations for quarterly SuccessFactors releases, which include:Reviewing release notes and assessing impactsCoordinating testing and validationPost-release stabilization activitiesMaintain alignment across Development, Test, and Production environments.Administer system management tasks, including role-based permissions, security protocols, and certificate renewals (e.g., SSO / SSL when applicable).Integration & Downstream AwarenessProvide ongoing support for integrations between SuccessFactors and:Payroll systems (e.g., ECP / third-party providers)Finance / ERP systemsIdentity and access management solutionsMonitor interfaces, troubleshoot errors, and coordinate resolutions with AMS or integration teams.Ensure awareness of downstream effects before implementing changes.Governance, Risk & Stakeholder ManagementGuarantee that the usage and configuration of SuccessFactors comply with governance, data protection, security, and local laws.Participate in change governance and CAB processes.Maintain accurate documentation of system and configurations.Act as a reliable contact for HR, Payroll, Finance, and IT stakeholders.Translate technical issues into clear business language.Collaborate closely with AMS providers and SAP Support to resolve intricate issues.Provide mentorship and guidance to junior analysts within the BAU team.

About EarnInAt EarnIn, we are trailblazers in earned wage access, dedicated to creating solutions that provide immediate financial flexibility for individuals facing the challenge of living paycheck to paycheck. Our community members enjoy the freedom to access their earnings as they are earned, with opportunities to spend, save, and enhance their financial future without the burden of fees, interest, or credit checks.Our leadership team boasts a wealth of experience, backed by prestigious investors such as A16Z, Matrix Partners, DST, and Ribbit Capital, alongside a robust core business poised for significant growth. We are on an exciting trajectory and are eager to welcome world-class talent to join us in shaping our future.POSITION SUMMARYWe are committed to delivering an exceptional product experience for our community members. Collaborating closely with all teams, we share the responsibility of rapidly delivering production-ready features. Our focus includes building and contributing to infrastructure, reliability tools, and best practices that enable swift and safe deployments. We emphasize aspects such as effective alert management, comprehensive runbooks, clear Service Level Objectives (SLOs), and ensuring that deployments are seamless and uneventful. As a Senior Site Reliability Engineer, you will serve as a technical leader, designing, monitoring, and operating our production systems. Your attention will be on the overall service behavior, including reliability, performance, failure modes, and enhancing the engineering experience.This role is hybrid, based in our Bengaluru office, as part of our expanding operations. EarnIn offers a comprehensive benefits package, including healthcare, internet and cell phone reimbursements, a learning and development stipend, and opportunities for collaboration and travel to our Palo Alto HQ and Bangkok site. Our salary ranges are determined based on role, level, and location.

Join our team as a Benchmarking and Performance Analysis Engineerin Bengaluru, where you will have the opportunity to dive deep into performance challenges within high-computing ARM64-bit platforms. We seek a passionate professional who goes the extra mile to identify and resolve performance bottlenecks while leveraging their extensive domain knowledge.The ideal candidate will possess strong debugging and analytical skills to investigate platform and application-level issues, uncovering root causes and optimizing performance.

Join Okta, a leading identity management service provider, as a Senior iOS Engineer specializing in building exceptional B2C native applications. In this pivotal role, you will leverage your extensive experience in iOS development to design, develop, and maintain innovative applications that enhance user experiences. You will collaborate with cross-functional teams to ensure the delivery of high-quality software solutions that meet our customers' needs.

Join Tietoevry Create as a Data Science Lead specializing in AI and Machine Learning, where you will spearhead innovative projects that leverage data to drive business decisions. In this pivotal role, you will lead a talented team of data scientists and collaborate with cross-functional teams to develop cutting-edge AI solutions.Your expertise will guide the strategic direction of our data initiatives and ensure the successful implementation of ML models in production. If you are passionate about transforming data into actionable insights and are eager to make a significant impact, we want to hear from you!

Join our dynamic team at Aarna HR Solutions Pvt Ltd as a Senior Field Application Engineer specializing in Protocol Solutions. In this pivotal role, you will leverage your expertise to deliver innovative solutions and exceptional support to our clients. Your technical acumen will play a crucial role in enhancing product performance and ensuring customer satisfaction.

Join the Cloud Security Revolution!At Orca Security, we believe that with the right environment and a collaborative team, your potential is limitless. Our strong team culture and ambitious goals have propelled us to unicorn status, establishing us as a leading innovator in the global cloud security landscape. If you're enthusiastic about being part of a dynamic group of individuals who motivate each other every day, this is your chance to join us!We are on the lookout for talented and driven individuals to become part of our Sales team and our mission to redefine the future of cloud security. Are you ready to make a splash with us?

Join Tenstorrent, a pioneering force in AI technology, where we are reshaping performance benchmarks, usability, and cost-effectiveness in the industry. As AI transforms the computing landscape, our innovative approach integrates advancements across software models, compilers, platforms, networking, and semiconductors. Our talented team has successfully engineered a high-performance RISC-V CPU from the ground up, driven by a shared enthusiasm for AI and a commitment to create the ultimate AI platform. We cherish collaboration, curiosity, and a strong resolve to tackle challenging problems. We are actively expanding our team and invite candidates from all experience levels to join us.The Design for Test (DFT) Engineer will play a crucial role in developing high-performance designs for cutting-edge AI/ML architectures. This position involves contributing to the entire implementation process, from RTL to tapeout for various IPs on the chip. Key challenges include minimizing test costs while achieving comprehensive coverage, enhancing debugging and yield learning processes, and reducing design intrusions. Collaboration with a group of experienced engineers across diverse ASIC domains is essential.This is a hybrid role based in Bengaluru.We welcome applicants at various experience levels for this role. During the interview, candidates will be evaluated for the appropriate level, and offers will be tailored accordingly.

Join our dynamic team as an AWS Cloud Engineer, specializing in production support within the banking domain. You will play a critical role in ensuring the reliability and performance of cloud-based applications. Your expertise in AWS services and troubleshooting will be pivotal in maintaining our high standards of service delivery.

About 66degreesAt 66degrees, we are an innovative AI transformation partner committed to guiding organizations through their most complex business challenges to achieve clear, measurable outcomes. Our company is a fusion of several leading firms in cloud computing, artificial intelligence, and data analytics. This unique blend of talent and expertise enables us to empower businesses to reach their 'inflection point'—where chaotic data transforms into strategic assets, complexity gives way to clarity, and AI serves as a catalyst for growth. Our vision is to be the driving force behind a future where every enterprise operates as an intelligent entity, leveraging autonomous systems to unlock human potential.We thrive on challenges and believe in winning together. Our core values not only guide our company in achieving its goals but also foster a supportive culture that ignites innovation and nurtures professional and personal growth for our employees.Role OverviewThe Managed Cloud Optimization (MCO) team at 66degrees collaborates with some of the largest cloud adopters globally to facilitate their technological transformations. Our Site Reliability Engineers (SREs) blend expertise in Google Cloud Platform with a strong passion for DevOps methodologies, ensuring our clients effectively maintain, optimize, and scale their cloud infrastructures.Daily, our SREs engage with diverse clients, tackling critical outages, designing and deploying new cloud workloads, and building self-healing automation solutions. They work with advanced Google Cloud technologies, including Google Kubernetes Engine (GKE), Anthos, BigQuery, and data pipelines, alongside industry-leading tools such as Prometheus and Datadog. Proficiency in programming languages like Python and Terraform is essential for automating processes, deploying infrastructure, and contributing to open-source projects.If you are eager to expand and apply your Google Cloud expertise across a range of environments while playing a pivotal role in establishing the premier Google consulting partner in the industry, we’d love to connect.

Are you passionate about technology and eager to help customers navigate complex technical challenges? As a Technical Support Engineer at Postman, you will play a crucial role in ensuring our users have a seamless experience with our platform. You will provide exceptional support, troubleshoot issues, and collaborate with cross-functional teams to enhance our product offerings.

Join Cambium Networks – Innovating Wireless SolutionsCambium Networks is at the forefront of delivering wireless communication solutions that empower businesses, communities, and cities globally. With millions of our radios deployed, we connect people, places, and things through a unified wireless fabric that supports multiple standards and frequencies of fixed wireless and Wi-Fi, all managed centrally via the cloud. Our advanced multi-gigabit wireless fabric provides a compelling alternative to traditional fiber and wireless solutions. We collaborate with our Cambium certified ConnectedPartners to create purpose-built networks for service providers, enterprises, industrial sectors, and government connectivity solutions across urban, suburban, and rural environments, ensuring reliable wireless connectivity.Explore exciting career opportunities at www.cambiumnetworks.com/careers.Job Summary:We are looking for a Senior Test Automation Engineer with over 5 years of experience to lead our test automation initiatives. This role demands strong technical expertise in Python-based automation and proficiency in utilizing AI tools to enhance productivity and code quality.Key Responsibilities:Design and maintain enterprise-grade automation frameworks using Python and pytest.Develop automated test suites for web applications utilizing Selenium and RESTful APIs.Oversee CI/CD pipeline integration and optimization.

Role overview Netradyne is looking for a Staff Engineer focused on mobile applications, based in Bengaluru. This position involves native development for both Android and iOS platforms. The engineer will design and build mobile solutions aimed at enhancing user experience. Supporting new product features is also a key part of this role. What you will do Develop and maintain native mobile applications for Android and iOS Design solutions that improve how users interact with mobile products Support the rollout of new features within the mobile platforms Location This role is based in Bengaluru.

About Nightfall:Nightfall is a pioneering AI-driven platform dedicated to data loss prevention and insider risk management. We safeguard sensitive information across various SaaS applications, generative AI tools, email systems, and endpoint devices. Trusted by hundreds of organizations, including top-tier banks and leading AI innovators, Nightfall empowers businesses to innovate without the fear of losing intellectual property or compromising customer data. Our automated platform liberates security teams by streamlining data loss prevention, enabling automatic remediation of security violations before they escalate, while also providing real-time training for end-users to self-correct issues.We are backed by prestigious venture capital firms such as Bain Capital Ventures, Venrock, and WestBridge Capital, as well as cybersecurity experts, ensuring we remain at the forefront of the industry.About the Role:As a Senior Technical Support Engineer, you will play a crucial customer-facing role focused on troubleshooting, supporting, and optimizing our SaaS platforms, in addition to assisting with endpoint deployments. This position merges technical expertise with exceptional customer service, ensuring prompt resolution of client issues within service level agreements (SLAs) while fostering customer success.Key Responsibilities:Resolve customer issues across various SaaS applications, APIs, and integrations.Troubleshoot Nightfall integrations with platforms like Google Workspace, Gmail, M365, Slack, and Salesforce.Diagnose and resolve API issues, including authentication and data flow errors.Support SIEM/SOAR integrations, webhooks, and automation workflows.Assist in troubleshooting endpoint deployments, including MSI, PKG, macOS profiles, and scripts.Provide support for deployments via MDM solutions such as Workspace ONE, Jamf, Kandji, and Intune.Collect and analyze logs from system, application, and security layers.Create and maintain knowledge base documentation for internal and customer-facing use.

Join our innovative team at Cyderes as a Security Engineer II, specializing in Microsoft Sentinel and Defender XDR. You will play a crucial role in safeguarding our clients' digital environments by implementing and managing advanced security solutions. Your expertise will contribute to enhancing our security posture and responding to potential threats effectively.

About AlphaSense: AlphaSense is the go-to platform for the world’s leading companies, providing them with AI-driven market intelligence to eliminate uncertainty in decision-making. Our advanced search capabilities and trusted insights encompass a vast array of public and private content, including equity research, corporate filings, event transcripts, expert calls, news articles, trade journals, and proprietary research. In 2024, AlphaSense's acquisition of Tegus significantly enhances our mission to empower professionals with smarter decision-making tools through comprehensive AI-driven insights. This strategic partnership will foster growth, innovation, and an enriched content ecosystem, allowing our users to derive deeper insights from an extensive range of resources. With a client base exceeding 6,000 enterprise customers, including a majority of the S&P 500, AlphaSense is a leader in the field. Established in 2011 and headquartered in New York City, we boast a global workforce of over 2,000 employees across multiple locations, including the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Join us on this exciting journey!Role Overview:We are on the lookout for a Senior Engineer specializing in Business Continuity and Disaster Recovery (BCP/DR) to enhance our organizational resilience. Reporting directly to the Director of Event Response, you will be crucial in executing and refining our BCP/DR strategy, ensuring that AlphaSense can sustain critical operations during unforeseen disruptions. This role will engage collaboratively with Engineering, Infrastructure, Product, and Business Operations teams to ensure a seamless continuity process.Your primary responsibilities will involve translating strategic objectives into actionable plans, procedures, and operational workflows. Collaborating closely with the Director of Event Response, CISO, and other security leaders, you will help establish a robust, tested, and actionable continuity framework that safeguards our business and clients.Reports To: Director of Event ResponseLevel: Senior Individual Contributor

Join a Leading UAE Bank as a Full Stack Engineer (Node.js & React)We are seeking a talented Full Stack Engineer with strong expertise in React and Node.js to join our dynamic team. As a key player in our development efforts, you will create innovative solutions that enhance our enterprise applications, ensuring a seamless user experience.

Join our dynamic team as a Staff Engineer specializing in SSD Validation. We are dedicated to fostering an inclusive environment for individuals with disabilities, where your expertise will contribute to groundbreaking advancements in solid-state drive technology.In this role, you will take charge of validating SSDs, ensuring they meet the highest standards of performance and reliability. Collaborate with cross-functional teams to develop innovative solutions and enhance product quality.