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Experience Level
Manager
About the job
SanDisk is hiring a Program Management Engineering Manager in Bengaluru. This position leads cross-functional teams to deliver programs that support company goals. The manager oversees the development and execution of engineering projects, making sure each effort stays on track and aligns with broader objectives.
What You Will Do
Lead and coordinate cross-functional engineering teams on multiple projects
Oversee project development from planning through execution
Ensure all engineering initiatives align with SanDisk’s objectives
Foster collaboration and clear communication across departments
What We Look For
Strong leadership skills guiding teams toward shared goals
Excellent communication and ability to work across functions
Experience managing engineering programs or projects
Role Overview SanDisk is hiring a Program Management Engineering Manager in Bengaluru. This position leads cross-functional teams to deliver programs that support company goals. The manager oversees the development and execution of engineering projects, making sure each effort stays on track and aligns with broader objectives. What You Will Do Lead and coord…
Role overview The Senior Technical Writer at Fortanix in Bengaluru, Karnataka will create and update documentation for the company's security products. This position calls for translating complex technical information into clear, helpful content that supports customers using Fortanix solutions. Collaboration Working closely with engineering and product teams, the Senior Technical Writer gathers details and ensures documentation stays accurate and useful. Teamwork is central to understanding product features and communicating them effectively. Focus areas Develop and maintain product documentation Clarify technical concepts for a customer audience Work alongside engineers and product managers
Join our dynamic team at Squircle IT Consulting Services as a Program Project Manager. In this mid-senior level role, you will be instrumental in overseeing projects from inception to completion, ensuring they align with our strategic goals. You will collaborate closely with cross-functional teams, manage resources, and communicate effectively with stakeholders to drive project success.
Full-time|₹1.8M/yr - ₹2.5M/yr|On-site|Bengaluru, Karnataka, India
This Strategic Program Manager role is based in Bengaluru and supports one of Weekday's valued clients. The position works directly with the CEO’s Office, focusing on initiatives that drive company-wide goals. The manager will turn strategic objectives into actionable plans, coordinate efforts across departments, and ensure programs move forward from planning through completion. What you will do Lead the full cycle of strategic programs aligned with the CEO’s priorities and company objectives. Collaborate with the CEO’s Office to define, monitor, and deliver projects across multiple teams. Create program roadmaps, set milestones, and track measurable outcomes. Facilitate coordination among leadership, product, operations, and business teams. Translate business strategies into concrete plans, monitoring progress against KPIs. Identify risks, dependencies, and bottlenecks early, taking action to address them. Prepare executive-level reports, dashboards, and presentations for leadership reviews. Offer data-driven insights and recommendations to support decision-making. Set up governance frameworks and best practices for program tracking and execution. Look for ways to improve processes for greater efficiency and impact. Requirements 5–8 years of experience in program management, strategy, consulting, or similar roles. Demonstrated ability to manage complex, cross-functional programs and deliver results. Experience working closely with senior leadership or in a CEO’s/Founder’s Office role is highly preferred. Strong strategic thinking and a record of planning and executing business initiatives. Preferred skills Experience with long-term planning, business roadmaps, or growth strategies. Analytical skills for identifying risks, evaluating impacts, and implementing mitigation plans. Background in high-growth environments is a plus. Compensation Salary range: INR 18,00,000 – INR 25,00,000 (Rs 18 LPA – Rs 25 LPA) Location Bengaluru, Karnataka, India
We are seeking an exceptional Program Manager with a robust background in program management, outstanding leadership, and communication abilities. The ideal candidate will be adept at driving transformation within a matrixed environment and possess experience in finance and compliance technologies. We value high performers who are creative problem solvers, enthusiastic about innovation, and have a proven track record of delivering quality results on time.Key Responsibilities:• Oversee technical program management for projects involving global teams.• Collaborate with stakeholders such as product management, engineering managers, architects, and quality engineering leaders to plan initiatives.• Spearhead the rollout of agile practices within Intuit’s finance and compliance technologies team.• Establish a shared vision and cultivate strong cross-functional relationships across various business units (e.g., Program Management, Product Management, and Quality Engineering).• Set up and track delivery metrics.• Communicate risks and issues clearly to senior management and proactively engage with stakeholders to resolve them.
Role overview Cambium Networks seeks a Senior Staff Engineer or Technical Manager with expertise in full stack development for its Bengaluru, Karnataka office. This position takes a lead role in designing and delivering software solutions that align with both customer needs and business objectives. What you will do Shape the architecture and oversee the implementation of full stack software projects. Collaborate with cross-functional teams to drive development progress. Verify that all deliverables meet established quality standards and satisfy customer requirements. Mentor junior engineers and help them advance their technical skills.
Join Saviynt as a Senior Technical Support Engineer, where you'll be at the forefront of our AI-powered identity platform. Our solutions expertly manage and govern access to all organizational applications, data, and business processes, safeguarding digital assets while enhancing operational efficiency and minimizing compliance costs. With a commitment to innovation, Saviynt is leading the charge in identity security, helping premier brands, Fortune 500 companies, and government entities navigate the complexities of the AI landscape. Discover more at www.saviynt.com.
FEQ426R542 As a Senior Technical Enablement Specialist at Databricks, you will leverage your enablement expertise to spearhead the creation of training materials tailored for Databricks Technical Support Engineers. This includes curating content and collaborating closely with Subject Matter Experts (SMEs) and Technical Curriculum Developers. Your portfolio will encompass comprehensive onboarding and ongoing training initiatives aimed at enhancing both technical and interpersonal skills for our Technical Support Engineers. As a vital member of the Databricks Support Enablement Team, your responsibilities will include: (1) staying informed about the latest advancements and offerings from Databricks in the Support domain, (2) collaborating with our enablement team to thoroughly understand the business requirements for support services, (3) developing impactful training programs for support staff, and (4) partnering with a team of technical enablement specialists to curate and design essential content for these programs. Key Outcomes: Utilize your Databricks and enablement expertise to lead the design, curation, and maintenance of training programs for Databricks Technical Support, partners, and internal teams, focusing on the latest features in data engineering. Collaborate with subject-matter experts and technical enablement specialists to identify needs for new courses and updates to existing content. Enhance Support KPIs through the successful implementation of enablement programs, focusing on measurable outcomes.
Role overview Western Digital Corporation seeks an Engineering Program Manager based in Bengaluru. This position handles multiple engineering projects at the same time, ensuring each project advances the company's objectives. Success in this role depends on strong coordination with teams from various departments. What you will do Monitor project timelines and track progress to keep initiatives on schedule Manage budgets and distribute resources across several projects Collaborate with cross-functional teams to align priorities and address challenges Promote a culture that encourages innovation and inclusion
As a Senior Technical Account Manager at Samsara, you will play a pivotal role in ensuring our customers achieve their desired outcomes using our IoT solutions. This role involves collaborating closely with clients to understand their needs, providing expert guidance on our products, and addressing any technical challenges they may encounter.Your responsibilities will include managing customer relationships, offering strategic insights, and acting as a liaison between clients and our engineering team. You'll have the opportunity to leverage your technical expertise to drive customer success and retention.
Join our dynamic team as a Senior Technical Support Engineer specializing in ServiceNow. In this role, you will be responsible for providing high-level technical support and solutions to our clients, ensuring their issues are resolved efficiently and effectively. Your expertise in ServiceNow will be vital in enhancing our service delivery and customer satisfaction. Collaborate with cross-functional teams to troubleshoot complex issues and contribute to system improvements.
Join G2 - The Industry LeaderG2 stands as the largest and most reputable software marketplace globally. When you become part of G2, you join a pioneering team dedicated to empowering businesses to achieve their maximum potential through insightful decisions and strategies driven by authentic feedback from real software users.We have partnered with Capterra, SoftwareAdvice, and GetApp to establish the most extensive online resource for software data and insights, facilitating informed purchasing decisions in the AI era. With over 200 million annual visitors and 6 million verified reviews, we are the go-to platform for software buyers seeking to make informed, swift decisions.We are just beginning our journey! Our mission is to revolutionize the global B2B software landscape and become the most reliable data source for software buyers and sellers in the AI age.About G2 - Our ValuesAt G2, our identity and actions are anchored in our PEAK values— (Performance + Entrepreneurship + Authenticity + Kindness). Working at G2 means being part of a values-driven, expanding global community that climbs PEAKs together. We celebrate each other's accomplishments, learn from setbacks, and provide support through challenges. With ambition and an entrepreneurial spirit, we encourage one another to embrace demanding tasks that foster growth and learning.You will join a diverse, global team of intelligent, dedicated, and compassionate individuals, each with their own unique talents, aspirations, and life experiences. Our community and culture are centered around people-led ERGs that honor and celebrate the diverse identities within our global team. We are committed to our DEI initiatives and philanthropic efforts (such as our G2 Gives program), which inspire us all to become better individuals.About The RoleG2 is on the lookout for an operational and data-driven leader to...
We are seeking a dynamic and results-oriented Program Manager to lead large-scale projects across multiple organizations. The ideal candidate will have a proven track record in project management, demonstrating the ability to drive team accountability and achieve significant business outcomes.BASIC QUALIFICATIONSAt least 5 years of extensive project management experience, specifically in managing multi-organizational initiatives.A minimum of 5 years in an operations environment, with a focus on improvements that yield measurable business impacts.Expertise at Six Sigma Black Belt level, enabling the deconstruction of processes and metrics to pinpoint opportunities for enhancement.Exceptional oral, written, and interpersonal communication skills.A proven ability to thrive in a team-centric environment while meeting tight deadlines.Strong influencing and negotiation skills.Adept at efficiently managing projects in a cross-functional setting by building respect and confidence in both business and technical teams.Capability to motivate and align personnel resources without direct reporting relationships.
Join Renesas Electronics as a Program Manager, where you will lead cross-functional teams to drive project initiatives and ensure successful execution of program objectives. You will be pivotal in coordinating with various departments and stakeholders, ensuring alignment on project goals and timelines.
Cognite is a pioneering force in the realm of industrial digitalization. We are dedicated to developing cutting-edge AI and data solutions aimed at addressing some of the most complex and impactful challenges faced by industries worldwide. Our extensive industrial expertise, combined with a robust suite of low-code AI capabilities, empowers us to accelerate digital transformation and enhance operational efficiency.Our ambitious goal is to unlock $100 billion in customer value by 2035 while redefining the operational landscape of global industries.
LinkedIn Corporation is looking for a Technical Services Manager based in Bengaluru. This role leads a group of technical specialists who support clients and deliver service with a focus on quality and efficiency. Role overview The Technical Services Manager guides the team through the rollout of technical solutions. Attention to detail and a commitment to meeting client needs are central to this position. The manager coordinates efforts to ensure services are delivered on time and at a high standard. What you will do Lead and support a team of technical specialists Oversee the implementation of technical solutions for clients Monitor service quality and efficiency Work to ensure client expectations are consistently met
Join Razorpay as a Technical Account Manager, where you will engage with clients to ensure their success with our innovative payment solutions. This role involves collaborating closely with clients to understand their technical needs, provide guidance, and troubleshoot challenges. You will play a crucial role in enhancing customer satisfaction by delivering exceptional technical support and insights.
Join Our Team as a Senior Technical Writer!We are looking for a passionate and experienced Senior Technical Writer to join our dynamic team at Huawei Technologies in Bengaluru. In this role, you will play a crucial part in creating clear, concise, and user-friendly documentation for our innovative network solutions.Key Responsibilities:Develop and maintain high-quality documentation including API Guides, WebHelp, and Online Help projects.Utilize tools such as RoboHelp, DITA, HTML, and XML to produce content that meets user needs.Collaborate with cross-functional teams to understand project requirements and deliver exceptional documentation.Implement best practices in information design and documentation development lifecycle (DDLC).
We are seeking a proactive and detail-oriented Deputy Manager/Manager for Program Management to join our dynamic team at Bosch Group in Bengaluru. This role will involve overseeing and coordinating various projects, ensuring they align with our strategic goals, timelines, and budgets.The ideal candidate will possess excellent leadership skills, the ability to manage cross-functional teams, and a strong understanding of project management methodologies. If you are passionate about driving innovation and efficiency, we want to hear from you!
About Nightfall:Nightfall is a pioneering AI-driven platform dedicated to data loss prevention and insider risk management. We safeguard sensitive information across various SaaS applications, generative AI tools, email systems, and endpoint devices. Trusted by hundreds of organizations, including top-tier banks and leading AI innovators, Nightfall empowers businesses to innovate without the fear of losing intellectual property or compromising customer data. Our automated platform liberates security teams by streamlining data loss prevention, enabling automatic remediation of security violations before they escalate, while also providing real-time training for end-users to self-correct issues.We are backed by prestigious venture capital firms such as Bain Capital Ventures, Venrock, and WestBridge Capital, as well as cybersecurity experts, ensuring we remain at the forefront of the industry.About the Role:As a Senior Technical Support Engineer, you will play a crucial customer-facing role focused on troubleshooting, supporting, and optimizing our SaaS platforms, in addition to assisting with endpoint deployments. This position merges technical expertise with exceptional customer service, ensuring prompt resolution of client issues within service level agreements (SLAs) while fostering customer success.Key Responsibilities:Resolve customer issues across various SaaS applications, APIs, and integrations.Troubleshoot Nightfall integrations with platforms like Google Workspace, Gmail, M365, Slack, and Salesforce.Diagnose and resolve API issues, including authentication and data flow errors.Support SIEM/SOAR integrations, webhooks, and automation workflows.Assist in troubleshooting endpoint deployments, including MSI, PKG, macOS profiles, and scripts.Provide support for deployments via MDM solutions such as Workspace ONE, Jamf, Kandji, and Intune.Collect and analyze logs from system, application, and security layers.Create and maintain knowledge base documentation for internal and customer-facing use.
Role Overview SanDisk is hiring a Program Management Engineering Manager in Bengaluru. This position leads cross-functional teams to deliver programs that support company goals. The manager oversees the development and execution of engineering projects, making sure each effort stays on track and aligns with broader objectives. What You Will Do Lead and coord…
Role overview The Senior Technical Writer at Fortanix in Bengaluru, Karnataka will create and update documentation for the company's security products. This position calls for translating complex technical information into clear, helpful content that supports customers using Fortanix solutions. Collaboration Working closely with engineering and product teams, the Senior Technical Writer gathers details and ensures documentation stays accurate and useful. Teamwork is central to understanding product features and communicating them effectively. Focus areas Develop and maintain product documentation Clarify technical concepts for a customer audience Work alongside engineers and product managers
Join our dynamic team at Squircle IT Consulting Services as a Program Project Manager. In this mid-senior level role, you will be instrumental in overseeing projects from inception to completion, ensuring they align with our strategic goals. You will collaborate closely with cross-functional teams, manage resources, and communicate effectively with stakeholders to drive project success.
Full-time|₹1.8M/yr - ₹2.5M/yr|On-site|Bengaluru, Karnataka, India
This Strategic Program Manager role is based in Bengaluru and supports one of Weekday's valued clients. The position works directly with the CEO’s Office, focusing on initiatives that drive company-wide goals. The manager will turn strategic objectives into actionable plans, coordinate efforts across departments, and ensure programs move forward from planning through completion. What you will do Lead the full cycle of strategic programs aligned with the CEO’s priorities and company objectives. Collaborate with the CEO’s Office to define, monitor, and deliver projects across multiple teams. Create program roadmaps, set milestones, and track measurable outcomes. Facilitate coordination among leadership, product, operations, and business teams. Translate business strategies into concrete plans, monitoring progress against KPIs. Identify risks, dependencies, and bottlenecks early, taking action to address them. Prepare executive-level reports, dashboards, and presentations for leadership reviews. Offer data-driven insights and recommendations to support decision-making. Set up governance frameworks and best practices for program tracking and execution. Look for ways to improve processes for greater efficiency and impact. Requirements 5–8 years of experience in program management, strategy, consulting, or similar roles. Demonstrated ability to manage complex, cross-functional programs and deliver results. Experience working closely with senior leadership or in a CEO’s/Founder’s Office role is highly preferred. Strong strategic thinking and a record of planning and executing business initiatives. Preferred skills Experience with long-term planning, business roadmaps, or growth strategies. Analytical skills for identifying risks, evaluating impacts, and implementing mitigation plans. Background in high-growth environments is a plus. Compensation Salary range: INR 18,00,000 – INR 25,00,000 (Rs 18 LPA – Rs 25 LPA) Location Bengaluru, Karnataka, India
We are seeking an exceptional Program Manager with a robust background in program management, outstanding leadership, and communication abilities. The ideal candidate will be adept at driving transformation within a matrixed environment and possess experience in finance and compliance technologies. We value high performers who are creative problem solvers, enthusiastic about innovation, and have a proven track record of delivering quality results on time.Key Responsibilities:• Oversee technical program management for projects involving global teams.• Collaborate with stakeholders such as product management, engineering managers, architects, and quality engineering leaders to plan initiatives.• Spearhead the rollout of agile practices within Intuit’s finance and compliance technologies team.• Establish a shared vision and cultivate strong cross-functional relationships across various business units (e.g., Program Management, Product Management, and Quality Engineering).• Set up and track delivery metrics.• Communicate risks and issues clearly to senior management and proactively engage with stakeholders to resolve them.
Role overview Cambium Networks seeks a Senior Staff Engineer or Technical Manager with expertise in full stack development for its Bengaluru, Karnataka office. This position takes a lead role in designing and delivering software solutions that align with both customer needs and business objectives. What you will do Shape the architecture and oversee the implementation of full stack software projects. Collaborate with cross-functional teams to drive development progress. Verify that all deliverables meet established quality standards and satisfy customer requirements. Mentor junior engineers and help them advance their technical skills.
Join Saviynt as a Senior Technical Support Engineer, where you'll be at the forefront of our AI-powered identity platform. Our solutions expertly manage and govern access to all organizational applications, data, and business processes, safeguarding digital assets while enhancing operational efficiency and minimizing compliance costs. With a commitment to innovation, Saviynt is leading the charge in identity security, helping premier brands, Fortune 500 companies, and government entities navigate the complexities of the AI landscape. Discover more at www.saviynt.com.
FEQ426R542 As a Senior Technical Enablement Specialist at Databricks, you will leverage your enablement expertise to spearhead the creation of training materials tailored for Databricks Technical Support Engineers. This includes curating content and collaborating closely with Subject Matter Experts (SMEs) and Technical Curriculum Developers. Your portfolio will encompass comprehensive onboarding and ongoing training initiatives aimed at enhancing both technical and interpersonal skills for our Technical Support Engineers. As a vital member of the Databricks Support Enablement Team, your responsibilities will include: (1) staying informed about the latest advancements and offerings from Databricks in the Support domain, (2) collaborating with our enablement team to thoroughly understand the business requirements for support services, (3) developing impactful training programs for support staff, and (4) partnering with a team of technical enablement specialists to curate and design essential content for these programs. Key Outcomes: Utilize your Databricks and enablement expertise to lead the design, curation, and maintenance of training programs for Databricks Technical Support, partners, and internal teams, focusing on the latest features in data engineering. Collaborate with subject-matter experts and technical enablement specialists to identify needs for new courses and updates to existing content. Enhance Support KPIs through the successful implementation of enablement programs, focusing on measurable outcomes.
Role overview Western Digital Corporation seeks an Engineering Program Manager based in Bengaluru. This position handles multiple engineering projects at the same time, ensuring each project advances the company's objectives. Success in this role depends on strong coordination with teams from various departments. What you will do Monitor project timelines and track progress to keep initiatives on schedule Manage budgets and distribute resources across several projects Collaborate with cross-functional teams to align priorities and address challenges Promote a culture that encourages innovation and inclusion
As a Senior Technical Account Manager at Samsara, you will play a pivotal role in ensuring our customers achieve their desired outcomes using our IoT solutions. This role involves collaborating closely with clients to understand their needs, providing expert guidance on our products, and addressing any technical challenges they may encounter.Your responsibilities will include managing customer relationships, offering strategic insights, and acting as a liaison between clients and our engineering team. You'll have the opportunity to leverage your technical expertise to drive customer success and retention.
Join our dynamic team as a Senior Technical Support Engineer specializing in ServiceNow. In this role, you will be responsible for providing high-level technical support and solutions to our clients, ensuring their issues are resolved efficiently and effectively. Your expertise in ServiceNow will be vital in enhancing our service delivery and customer satisfaction. Collaborate with cross-functional teams to troubleshoot complex issues and contribute to system improvements.
Join G2 - The Industry LeaderG2 stands as the largest and most reputable software marketplace globally. When you become part of G2, you join a pioneering team dedicated to empowering businesses to achieve their maximum potential through insightful decisions and strategies driven by authentic feedback from real software users.We have partnered with Capterra, SoftwareAdvice, and GetApp to establish the most extensive online resource for software data and insights, facilitating informed purchasing decisions in the AI era. With over 200 million annual visitors and 6 million verified reviews, we are the go-to platform for software buyers seeking to make informed, swift decisions.We are just beginning our journey! Our mission is to revolutionize the global B2B software landscape and become the most reliable data source for software buyers and sellers in the AI age.About G2 - Our ValuesAt G2, our identity and actions are anchored in our PEAK values— (Performance + Entrepreneurship + Authenticity + Kindness). Working at G2 means being part of a values-driven, expanding global community that climbs PEAKs together. We celebrate each other's accomplishments, learn from setbacks, and provide support through challenges. With ambition and an entrepreneurial spirit, we encourage one another to embrace demanding tasks that foster growth and learning.You will join a diverse, global team of intelligent, dedicated, and compassionate individuals, each with their own unique talents, aspirations, and life experiences. Our community and culture are centered around people-led ERGs that honor and celebrate the diverse identities within our global team. We are committed to our DEI initiatives and philanthropic efforts (such as our G2 Gives program), which inspire us all to become better individuals.About The RoleG2 is on the lookout for an operational and data-driven leader to...
We are seeking a dynamic and results-oriented Program Manager to lead large-scale projects across multiple organizations. The ideal candidate will have a proven track record in project management, demonstrating the ability to drive team accountability and achieve significant business outcomes.BASIC QUALIFICATIONSAt least 5 years of extensive project management experience, specifically in managing multi-organizational initiatives.A minimum of 5 years in an operations environment, with a focus on improvements that yield measurable business impacts.Expertise at Six Sigma Black Belt level, enabling the deconstruction of processes and metrics to pinpoint opportunities for enhancement.Exceptional oral, written, and interpersonal communication skills.A proven ability to thrive in a team-centric environment while meeting tight deadlines.Strong influencing and negotiation skills.Adept at efficiently managing projects in a cross-functional setting by building respect and confidence in both business and technical teams.Capability to motivate and align personnel resources without direct reporting relationships.
Join Renesas Electronics as a Program Manager, where you will lead cross-functional teams to drive project initiatives and ensure successful execution of program objectives. You will be pivotal in coordinating with various departments and stakeholders, ensuring alignment on project goals and timelines.
Cognite is a pioneering force in the realm of industrial digitalization. We are dedicated to developing cutting-edge AI and data solutions aimed at addressing some of the most complex and impactful challenges faced by industries worldwide. Our extensive industrial expertise, combined with a robust suite of low-code AI capabilities, empowers us to accelerate digital transformation and enhance operational efficiency.Our ambitious goal is to unlock $100 billion in customer value by 2035 while redefining the operational landscape of global industries.
LinkedIn Corporation is looking for a Technical Services Manager based in Bengaluru. This role leads a group of technical specialists who support clients and deliver service with a focus on quality and efficiency. Role overview The Technical Services Manager guides the team through the rollout of technical solutions. Attention to detail and a commitment to meeting client needs are central to this position. The manager coordinates efforts to ensure services are delivered on time and at a high standard. What you will do Lead and support a team of technical specialists Oversee the implementation of technical solutions for clients Monitor service quality and efficiency Work to ensure client expectations are consistently met
Join Razorpay as a Technical Account Manager, where you will engage with clients to ensure their success with our innovative payment solutions. This role involves collaborating closely with clients to understand their technical needs, provide guidance, and troubleshoot challenges. You will play a crucial role in enhancing customer satisfaction by delivering exceptional technical support and insights.
Join Our Team as a Senior Technical Writer!We are looking for a passionate and experienced Senior Technical Writer to join our dynamic team at Huawei Technologies in Bengaluru. In this role, you will play a crucial part in creating clear, concise, and user-friendly documentation for our innovative network solutions.Key Responsibilities:Develop and maintain high-quality documentation including API Guides, WebHelp, and Online Help projects.Utilize tools such as RoboHelp, DITA, HTML, and XML to produce content that meets user needs.Collaborate with cross-functional teams to understand project requirements and deliver exceptional documentation.Implement best practices in information design and documentation development lifecycle (DDLC).
We are seeking a proactive and detail-oriented Deputy Manager/Manager for Program Management to join our dynamic team at Bosch Group in Bengaluru. This role will involve overseeing and coordinating various projects, ensuring they align with our strategic goals, timelines, and budgets.The ideal candidate will possess excellent leadership skills, the ability to manage cross-functional teams, and a strong understanding of project management methodologies. If you are passionate about driving innovation and efficiency, we want to hear from you!
About Nightfall:Nightfall is a pioneering AI-driven platform dedicated to data loss prevention and insider risk management. We safeguard sensitive information across various SaaS applications, generative AI tools, email systems, and endpoint devices. Trusted by hundreds of organizations, including top-tier banks and leading AI innovators, Nightfall empowers businesses to innovate without the fear of losing intellectual property or compromising customer data. Our automated platform liberates security teams by streamlining data loss prevention, enabling automatic remediation of security violations before they escalate, while also providing real-time training for end-users to self-correct issues.We are backed by prestigious venture capital firms such as Bain Capital Ventures, Venrock, and WestBridge Capital, as well as cybersecurity experts, ensuring we remain at the forefront of the industry.About the Role:As a Senior Technical Support Engineer, you will play a crucial customer-facing role focused on troubleshooting, supporting, and optimizing our SaaS platforms, in addition to assisting with endpoint deployments. This position merges technical expertise with exceptional customer service, ensuring prompt resolution of client issues within service level agreements (SLAs) while fostering customer success.Key Responsibilities:Resolve customer issues across various SaaS applications, APIs, and integrations.Troubleshoot Nightfall integrations with platforms like Google Workspace, Gmail, M365, Slack, and Salesforce.Diagnose and resolve API issues, including authentication and data flow errors.Support SIEM/SOAR integrations, webhooks, and automation workflows.Assist in troubleshooting endpoint deployments, including MSI, PKG, macOS profiles, and scripts.Provide support for deployments via MDM solutions such as Workspace ONE, Jamf, Kandji, and Intune.Collect and analyze logs from system, application, and security layers.Create and maintain knowledge base documentation for internal and customer-facing use.
