Technical Support Engineer - Join Our Team in Bangalore

Are you passionate about technology and eager to help customers navigate complex technical challenges? As a Technical Support Engineer at Postman, you will play a crucial role in ensuring our users have a seamless experience with our platform. You will provide exceptional support, troubleshoot issues, and collaborate with cross-functional teams to enhance ou…

Join Saviynt as a Technical Support Engineer and be part of a dynamic team dedicated to managing and securing identities across various applications and data. Our AI-driven identity platform empowers organizations to efficiently govern access, ensuring operational excellence while minimizing compliance costs. Trust is paramount, and at Saviynt, we safeguard our customers' digital assets, including Fortune 500 companies and government institutions, all while facilitating safe AI deployment. Discover more about our innovative solutions at www.saviynt.com.

Join our dynamic team at Aarna HR Solutions Pvt Ltd as a Technical Support Engineer. In this role, you will be the backbone of our customer support, providing exceptional technical assistance to our clients. Your expertise will ensure smooth operations and high customer satisfaction.You will troubleshoot technical issues, guide customers through solutions, and collaborate with our engineering teams to enhance our products. This position is ideal for technology enthusiasts who are passionate about problem-solving and customer service.

Join Squircle IT Consulting Services Pvt Ltd as an Identity & Access Management Associate. In this dynamic role, you will be responsible for implementing and managing identity and access solutions that protect our clients' critical information and systems. You will work closely with various teams to ensure secure access while maintaining compliance with industry regulations.

Trainee Technical Support RepresentativeJoin our dynamic team at sideinc as a Trainee Technical Support Representative! This is a fantastic opportunity for individuals looking to launch their careers in technical support.Job Location: Remote (Bengaluru/Hyderabad)Contract Duration: 3 months (with potential for extension based on business needs and individual performance)Experience Level: 0 to 3 yearsRequired Experience: Minimum of 1 year in International Voice support.Key Responsibilities:Swiftly addressing customer inquiries with accuracy via email and live chat.Handling both technical and non-technical queries.Identifying and resolving customer complaints, determining root causes, and following up to ensure resolution.Educating customers on product features and functionalities.Keeping updated with product knowledge to provide timely and effective responses.Collaborating with team members to deliver the best possible solutions for customers.Ideal Candidate Profile:Proven experience in international customer support via voice, email, and chat.Ability to adapt to customer needs leveraging product knowledge and critical thinking.Commitment to maintaining our reputation for excellent customer service.Focus on quality, ensuring consistency and adherence to high standards.Willingness to work in shifts and flexibility with rotational week offs.Essential Requirements:Own a computer with Windows 8.1 or higher.Access to a reliable, high-speed broadband connection.UPS or power backup solution preferred.Outstation candidates should be open to relocating to Hyderabad/Bangalore when in-office work resumes.Mandatory Skills:Strong proficiency in English with excellent written and verbal communication skills.Flexibility and availability for rotational shifts and week offs to cover operational hours.Logical thinking, reasoning, and problem-solving capabilities.

Role overview Cambium Networks seeks a Senior Staff Engineer or Technical Manager with expertise in full stack development for its Bengaluru, Karnataka office. This position takes a lead role in designing and delivering software solutions that align with both customer needs and business objectives. What you will do Shape the architecture and oversee the implementation of full stack software projects. Collaborate with cross-functional teams to drive development progress. Verify that all deliverables meet established quality standards and satisfy customer requirements. Mentor junior engineers and help them advance their technical skills.

Join Eurofins, a global leader in laboratory services, as an Information Security Analyst specializing in Privileged Access Management (PAM). In this pivotal role, you will be responsible for securing sensitive data and managing access controls to protect our critical information assets. You will work closely with IT teams to implement security measures and ensure compliance with industry standards.

Empowering Every Identity, from AI to HumanAt Okta, we believe that identity is the cornerstone of unlocking AI's full potential. Our innovative platform secures AI by delivering trusted, neutral infrastructure, allowing organizations to embrace this transformative era responsibly. We seek driven individuals who are not just problem solvers, but builders who act swiftly and execute with precision.This is a remarkable opportunity to shape your career while contributing to a mission that truly matters. If you're ready to join us, we want to hear from you!Key ResponsibilitiesThis position will require working in the Australian shift, with responsibilities on either Saturday or Sunday.Provide support and maintenance for clients utilizing our Customer Identity SaaS solution, addressing both technical and non-technical inquiries promptly.Manage operational aspects of support tickets efficiently.Foster and maintain strong relationships with clients, ensuring the highest levels of satisfaction.Take full ownership of customer issues from initial diagnosis to resolution, identifying root causes along the way.Exceed client expectations in response quality and overall customer experience.Act as a liaison for internal and external stakeholders on customer issues, ensuring swift resolution.Collaborate within our extended support team in a dynamic environment, going the extra mile to surpass customer expectations.Utilize your analytical skills and understanding of the development lifecycle to address complex challenges and advocate for best practices.Work cross-departmentally to enhance customer satisfaction.Contribute to a knowledge repository specific to product areas and encourage a culture of collaboration and knowledge sharing within the support team.

Join our dynamic team as a Windows L2 Support Engineer. In this role, you will leverage your expertise to troubleshoot and resolve complex technical issues related to Windows environments. Your proficiency in managing user requests and providing exceptional customer service will be key to enhancing our operational efficiency.

Join Saviynt, a pioneering force in AI-driven identity management, where we empower organizations to manage and protect access to their vital applications, data, and business processes. Our innovative platform is trusted by leading brands, Fortune 500 companies, and government institutions to enhance operational efficiency and reduce compliance costs. As organizations navigate the AI landscape, Saviynt stands at the forefront, ensuring secure deployment and usage of AI technologies. Discover more about us at www.saviynt.com.As the Senior Manager of Technical Program Management, you will take a pivotal role as a hands-on leader, setting the strategic direction for technical programs in a significant product or business area. You will leverage your technical expertise to guide and mentor a cross-functional team, driving the planning, design, and delivery of impactful, large-scale products and services.

Join our dynamic team at Squircle IT Consulting Services Pvt Ltd as a VMware L2 Support Engineer. We are seeking a highly skilled professional who will be responsible for providing advanced technical support for VMware solutions in a fast-paced environment. Your role will be pivotal in troubleshooting complex issues, ensuring optimal performance and reliability of VMware infrastructures.

Join Vendavo as a Support Engineer, where you will play a pivotal role in ensuring the seamless operation of our products. This position is integral in providing technical support while maintaining a strong understanding of business needs and delivering exceptional customer service.

Join our dynamic team as a Unix-Oracle Support Engineer in Bengaluru! In this role, you will be responsible for providing comprehensive support for Unix and Oracle systems, ensuring optimal performance and reliability. You will collaborate with cross-functional teams to troubleshoot and resolve technical issues, implement system upgrades, and enhance operational efficiency.We are looking for a proactive individual who is passionate about technology and eager to contribute to innovative solutions. Your expertise will help us maintain our high standards of service delivery.

Join FamPay as a Senior Technical Program Manager, where you will spearhead transformative cross-functional projects that bridge product development, engineering, compliance, and business strategies. Your expertise will be crucial in scaling our innovative fintech platform, overseeing initiatives from conception to launch. Collaborate with senior leaders and stakeholders to deliver secure and efficient fintech products, while optimizing operational performance and cost-effectiveness.

Join our dynamic team as a Senior Support Engineer specializing in ASP.NET using C#. In this role, you will leverage your expertise in C# and ASP.NET to provide top-notch technical support and solutions to our clients. You will collaborate with cross-functional teams to troubleshoot issues, optimize performance, and enhance our software offerings.

Join Stripe as an Engineering Manager, Support Experience, where you will lead a team of talented engineers dedicated to enhancing our customer support platform. In this role, you will oversee the design and implementation of innovative solutions that improve the customer experience and streamline support operations. You will collaborate with cross-functional teams to identify opportunities for improvement and drive projects from conception to delivery.

Join OneTrust as a Senior Technical Program Manager, where you will play a pivotal role in leading cutting-edge projects and driving innovation. Your expertise will guide cross-functional teams to deliver high-quality solutions that meet our clients' needs. Collaborate effectively with stakeholders, streamline processes, and ensure the successful execution of technical programs.

Who We AreSamsara (NYSE: IOT) stands at the forefront of the Connected Operations™ Cloud, transforming how organizations engaged in physical operations utilize Internet of Things (IoT) data to derive actionable insights and enhance their operational efficiency. Our mission is to improve the safety, efficiency, and sustainability of industries that form the backbone of our global economy, including agriculture, construction, field services, transportation, and manufacturing. By digitally transforming these sectors on a large scale, we are proud to contribute to their ongoing evolution.Joining Samsara means becoming a part of a team that is shaping the future of physical operations through innovative product solutions such as Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As a recently public company, you will have the autonomy and support necessary to make a significant impact as we build for the long term.About the Role:As a member of our dedicated frontline support team, you will join a group of highly skilled Technical Support Specialists. Your primary responsibility will be to provide timely and effective technical assistance to customers via phone and chat. This dynamic role requires you to be self-motivated and responsive, ensuring that our customers receive the support they need promptly. You will collaborate with other support representatives across multiple locations to deliver exceptional service.To excel in this position, you should possess experience in a technical support role, demonstrate proven customer-facing skills, and have strong communication abilities. Comfort in navigating complex technical issues and a familiarity with a fast-paced phone support environment are essential.Important Note: This position will necessitate working from our Bengaluru office as required to address support escalations. Candidates must reside within a 1.5-hour commuting distance from the office.You Should Apply If:You want to make a difference in vital industries: Your contributions will have a tangible impact—helping to maintain essential services, ensuring food availability, reducing emissions, and, most importantly, guaranteeing the safety of workers.

Cognite is leading the charge in industrial digitalization, creating innovative AI and data solutions that tackle some of the most challenging and impactful issues facing the world today. With our unparalleled industrial expertise and a robust suite of AI capabilities, including low-code AI agents, we are at the forefront of enabling digital transformation and driving operational enhancements.Our ambitious moonshot aims to unlock $100 billion in customer value by 2035, fundamentally transforming how industries operate globally.

About MixpanelMixpanel is a cutting-edge event analytics platform designed for builders who seek immediate insights from their data—no SQL expertise necessary. By empowering everyone within the organization to visualize and understand how their contributions affect product, marketing, and revenue metrics, we facilitate informed decision-making.With over 9,000 paying customers, including industry leaders such as Netflix, Pinterest, Sweetgreen, and Samsara, Mixpanel is committed to delivering the most comprehensive and reliable analytics platform that is accessible and trusted by all.About the Support TeamThe Mixpanel Support team consists of skilled problem-solvers with diverse backgrounds, including teaching, consulting, and engineering. Our passion lies in ensuring the success of our customers by helping them navigate and utilize Mixpanel effectively. Our team is globally dispersed, with members located in San Francisco, Barcelona, London, and Singapore.About the RoleWe are seeking an experienced APAC Support Engineering Manager to join our Bengaluru office. In this hands-on leadership role, you will tackle our most intricate technical challenges and manage customer escalations while leading and nurturing a team of 4-6 Support Engineers. We are looking for a professional who can adeptly switch between personally resolving critical customer issues and mentoring their team through complex situations. This position combines technical acumen with team leadership to ensure immediate customer satisfaction and long-term team growth.ResponsibilitiesDevelop and mentor individual contributors within your team through coaching and career advancement.Act as the primary escalation point for major customers and high-priority accounts in the APAC region.Identify and proactively resolve gaps that hinder your team’s ability to deliver exceptional support.Maintain hands-on expertise with Mixpanel’s platform to stay updated on product developments and customer requirements.Offer real-time mentorship during live customer engagements, demonstrating effective problem-solving techniques.Conduct regular one-on-one meetings and performance reviews, focusing on both technical skill enhancement and excellence in customer interactions.Lead quality assurance reviews of team tickets, providing actionable feedback to improve technical accuracy and communication with customers.