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We are seeking a highly skilled Senior Electrical Engineer to join our dynamic team specializing in natural resources. The ideal candidate will possess extensive experience in electrical engineering principles and practices, particularly within the energy sector.
In this role, you will be responsible for designing and implementing electrical systems for various projects. You will collaborate with cross-functional teams to deliver innovative solutions that meet client expectations.
We are seeking a highly skilled Senior Electrical Engineer to join our dynamic team specializing in natural resources. The ideal candidate will possess extensive experience in electrical engineering principles and practices, particularly within the energy sector.In this role, you will be responsible for designing and implementing electrical systems for vario…
Join Segula Technologies as an Automotive Engine Testing Analyst in Curitiba, where you will play a crucial role in ensuring the performance and reliability of cutting-edge engine technologies. Your expertise will contribute to the development and validation of innovative automotive solutions, working alongside a team of professionals dedicated to excellence in the automotive industry.
Join Our Dynamic Agent Operations TeamAt Tako, our Agent Operations team is vital in managing our agents and serves as the primary contact point for our clients. We ensure that critical payroll processes and legal obligations are executed in an automated, precise, compliant, and reliable manner, even in the most challenging scenarios.We work collaboratively, directly, and with minimal internal bureaucracy, empowering our team with a high level of responsibility. Close collaboration with clients, as well as constant partnership with Product, Engineering, and Customer Success, is crucial as we validate complex scenarios, monitor exceptions, ensure the reliability of automated workflows, and actively contribute to product evolution and the establishment of a new standard for AI-powered payroll in Brazil.We value curious individuals who challenge the status quo, learn quickly, and take ownership of problems, not just execution.About the PositionWe are looking for an AI Customer Experience Analyst to act as the human touchpoint between our clients and internal Operations and Engineering teams.The N2 is responsible for ensuring no client is left unanswered. This role focuses on addressing inquiries that AI cannot resolve, such as flow questions, platform issues, and most importantly, managing the customer experience. This position filters inquiries to determine whether they go to Payroll Agents or Engineering.This role offers a high level of autonomy, organization, and responsibility, suitable for professionals eager to engage with customer service and platform support, able to work efficiently, empathetically, and with a business-minded approach—even without being technical payroll specialists.The analyst will manage the entire inquiry process from triage to confirmation with the client that the issue has been resolved, playing a central role in enhancing the customer experience with Tako through active communication, consistent follow-up, and agile resolution.
Join the leading startup in B2B Sales!A Econodata, backed by Grupo Telefonica, offers a cloud-based B2B Intelligence and Prospecting Platform that allows users to segment and query all 22 million companies in Brazil.We proudly serve major clients like LinkedIn, TOTVS, Unimed, and Uber, and also cater to hundreds of SMEs.We are looking for CUSTOMER ENCHANTERS: relationship-driven professionals eager to grow in the Customer Success domain, utilizing agile methodologies and directly influencing results.As a Customer Success Analyst, you will facilitate the adoption of Econodata, ensuring clients achieve their desired outcomes and experiences with our active prospecting strategy.Key Responsibilities:Onboard new clients effectively.Maintain regular communication with clients, understanding their challenges and planning joint initiatives to help them achieve their goals.Identify product priorities based on client feedback.Manage churn reduction, contract upgrades, and downgrades.Plan and execute Customer Education initiatives.Performance Metrics:Client retention and revenue expansion;Conduct follow-up meetings;Quarterly success reviews.
Join RD Station as a Senior Data Engineer, specializing in Platform & AI, where you will play a pivotal role in leveraging data to drive our innovative solutions. In this remote position, you will be responsible for designing, constructing, and maintaining robust data pipelines that ensure the accuracy and effectiveness of our data systems.
Are you eager to collaborate closely with a single sponsor while enjoying the stability and diverse career opportunities provided by a global Contract Research Organization (CRO)? Join us at ClinChoice, where our team believes it’s the perfect balance.We are currently seeking a Regulatory Affairs Analyst Consultant for a 12-month contract with potential for extension to support one of our esteemed clients.ClinChoice is a worldwide full-service CRO dedicated to excellence, professional growth, and fostering a supportive work environment. In this client-facing position, we seek confident individuals capable of working autonomously while building a high-trust relationship with client counterparts.
Join Experian as a Corporate Responsibility Analyst in a volunteer capacity, where you will play a vital role in supporting our commitment to social responsibility and community engagement. In this position, you will collaborate with various teams to develop and implement initiatives that positively impact our communities and enhance our corporate reputation.
About the Role Applus+ IDIADA is hiring a Product Validation Analyst in Indaiatuba. This position focuses on making sure products meet strict quality and performance standards before they reach customers. What You Will Do Work closely with engineers and project managers to plan and conduct product tests Analyze test results to identify areas for improvement Share clear, actionable feedback to help refine product features Support efforts to raise product quality and customer satisfaction Location Indaiatuba
About the Role bv is looking for a Pleno Digital Analytics Analyst in São Paulo. This position works closely with the analytics team to turn digital data into clear, practical insights. The role focuses on supporting digital strategy improvements and helping optimize performance across channels.
Segula Technologies is hiring an Embedded Systems Analyst to join the team in Curitiba. This role focuses on embedded software and hardware for commercial trucks, supporting the full lifecycle from development to maintenance. Main responsibilities Design and develop embedded systems for truck platforms, including both software and hardware components. Test embedded solutions, evaluating both new and existing systems for performance and reliability. Maintain and update embedded systems as project requirements change. Collaborate with engineering teams to enhance system functionality and address technical challenges. Location This position is based in Curitiba.
Role overview Truelogic is hiring a Senior Data Platform Engineer in São Paulo. This position focuses on building and maintaining data platforms for finance-related projects. A central part of the work involves Master Data Management (MDM), with a strong emphasis on data quality and consistency throughout the platform. What you will do Design and develop data platforms using Python and AWS Implement and maintain MDM solutions to ensure reliable, accurate data Support business decision-making by maintaining high standards of data integrity Key technologies Python AWS Master Data Management (MDM) Location This role is based in São Paulo.
Join our dynamic team as a Senior Organic Search Strategist at Power Digital Marketing. In this fully remote role, you will leverage your expertise in SEO to drive organic growth for our clients. You will be responsible for developing and executing comprehensive search strategies, conducting in-depth keyword research, and analyzing performance metrics to enhance visibility and engagement.
Join Segula Technologies as a Motor Calibration Analyst in our Itatiaia facility. We are seeking a dedicated individual who is passionate about automotive technology and possesses a keen attention to detail. In this role, you will be responsible for calibrating engine parameters and ensuring optimal performance standards.
At NEORIS, we are the driving force behind growth in Ibero-America, merging global excellence in engineering from EPAM with regional experience and cultural proximity. We empower organizations to scale, modernize, and advance their digital transformation through innovative solutions in Cloud, Data & Analytics, Artificial Intelligence, Cybersecurity, Intelligent Automation, Strategic Consulting, and Software Engineering.With a strong Nearshore model and over 60,000 professionals across more than 55 countries, we connect global capabilities with local trust to deliver real impact, sustainable growth, and high-value results for our clients.We believe that diversity fuels innovation. Therefore, all our opportunities are open to everyone, regardless of gender, race, age, identity, orientation, or condition.Job Description:We are currently seeking a Senior Change Management Consultant to lead an SAP S/4HANA rollout project. The successful candidate will manage organizational change, ensuring effective communication, stakeholder engagement, and system adoption. This fully remote position will require strong collaboration with business areas, functional and technical teams, focusing on training, Go-Live preparation, and post-implementation stabilization.
Contract|Hybrid|São Paulo, State of São Paulo, Brazil
First Help Financial (FHF) is a U.S.-based company that provides auto loans to underserved communities. The team offers flexible financing and supports customers and partners in three languages. Over the past nine years, FHF has expanded its portfolio by more than 30% each year. With professionals from over 20 countries, FHF values high standards and a lively workplace culture. Benefits and support are structured to help team members succeed. Role overview This Senior Site Reliability Engineer position is based in São Paulo, with a hybrid schedule. The role requires one in-office day per week (rotating) and one additional office day each month at the Brazil headquarters (Nações Unidas 12901, São Paulo - SP). The SRE will report to the Engineering Manager. Fluency in both English and Portuguese is required. Learn more about the Engineering team. Opportunity First Help Financial has received the "Great Place to Work" certification for five consecutive years. The Engineering department is growing to support continued business expansion. In this Senior Site Reliability Engineer role, the focus is on guiding quality and testing within a Scrum Team, aiming to surpass industry benchmarks for quality processes. What you will do Maintain the availability, performance, and reliability of the Loan Origination System (LOS) through proactive monitoring and incident response. Collaborate with product and engineering teams to set and uphold SLOs/SLAs, introduce error budgets, and promote accountability. Drive architectural improvements to strengthen resilience, scalability, and observability. Lead incident analyses and postmortems, implementing preventive actions. Design and build automation solutions to improve system reliability.
WHO ARE WE?Launch Potato is a thriving digital media company that attracts over 30 million visitors each month through popular brands such as FinanceBuzz, All About Cookies, and OnlyInYourState.As the Discovery and Conversion Company, we strive to connect consumers with leading brands through data-driven insights and innovative technology.With our headquarters located in South Florida, we support a remote-first workforce spread across more than 15 countries, cultivating a high-growth and high-performance culture where speed, ownership, and measurable impact are the keys to our success.WHY JOIN US?At Launch Potato, you’ll have the chance to enhance your career by taking ownership of your projects, working swiftly, and making a significant impact alongside a global team of top performers.
Join Tieto Tech Consulting as a Senior Network Engineer (Messaging) in Rio de Janeiro. In this pivotal role, you will leverage your expertise in network engineering to enhance our messaging systems, ensuring optimal performance and reliability.Your responsibilities will include designing, implementing, and maintaining network infrastructures, troubleshooting complex issues, and collaborating with cross-functional teams to deliver innovative solutions.
Full-time|Remote|Remote — Rio de Janeiro, State of Rio de Janeiro, Brazil
About BigDataCorpBigDataCorp is the largest datatech company in Latin America, democratizing access to data since 2013, thereby enhancing possibilities and certainties in an uncertain world.We are pioneers in the capture, structuring, storage, and distribution of data in Brazil. Our unique process is compliant with the LGPD and other regulations, ensuring the ethical sourcing of all provided information.About the RoleWe are inviting candidates to join our talent pool!The Commercial area is responsible for selling and supporting clients throughout the purchasing process and the utilization of BigDataCorp products and services. The Customer Success team, as the name implies, ensures client satisfaction and success during their journey with our solutions. This includes assisting clients with solution integration, understanding their business needs to suggest new solutions or process improvements, and facilitating interactions between clients and internal teams, fostering long-lasting relationships.Responsibilities Onboard clients (Initial introduction, confirmation of credential receipt, integration follow-ups, initial presentations); Establish and maintain positive business relationships with clients (analysts, developers, operations); Align expectations through discussions; Conduct periodic meetings to monitor and understand each client’s status, addressing questions or suggestions for improvement to maximize their use of our solutions; Monitor client satisfaction (NPS); Analyze data and trends to identify, act upon, and influence long-term decisions to maximize portfolio potential; Act as a strategic partner to the sales team; Update CRM with all client interactions to maintain historical records; Track KPIs (revenue, volume, health score) for clients and identify opportunities or potential issues; Be the first point of contact for client support, addressing inquiries and redirecting technical issues to the support team. Required Skills Previous experience in Customer Success; Knowledge of Customer Success processes; Understanding of Customer Success KPIs; Familiarity with everyday Customer Success software/tools; Excellent communication and presentation skills; Able to handle urgent situations and tight deadlines; Empathy and patience with clients; Ability to interpret graphs and reports.
Profissionais com experiência em CartórioEmpresa: VHL Sistemas Local: Home OfficeSobre a VHL SistemasA VHL Sistemas é uma empresa brasileira que se destaca no desenvolvimento de soluções tecnológicas para gestão pública e privada, com forte presença no setor de cartórios e serviços notariais. Nossa missão é proporcionar tecnologia confiável, processos otimizados e atendimento personalizado, auxiliando nossos clientes na transformação e modernização de suas operações.Estamos em busca de formar um Banco de Talentos para profissionais com experiência em cartórios que desejam avançar para áreas de Suporte ou Implantação de Sistemas, contribuindo diretamente para a satisfação e sucesso de nossos clientes.Atuação em SuporteComo Analista de Suporte, você será a primeira linha de contato com o cliente, com as seguintes responsabilidades: Atender e registrar solicitações através dos canais oficiais; Realizar diagnósticos iniciais e aplicar soluções simples; Escalar questões mais complexas para as equipes de Dados ou Produtos, assegurando uma transição clara; Monitorar os chamados até a resolução, garantindo a qualidade e a satisfação do cliente; Documentar interações e soluções aplicadas, contribuindo para a melhoria contínua do suporte. Atuação em ImplantaçãoNa área de Implantação, você ajudará na integração e adaptação dos clientes aos sistemas da VHL, colaborando de forma ativa e voltada ao aprendizado. Suas atividades incluirão: Apoiar treinamentos conduzidos por analistas mais experientes, atuando como observador ou suporte técnico; Participar de reuniões de validação, contribuindo para o levantamento das necessidades dos clientes; Auxiliar na criação de materiais de apoio e roteiros de treinamento; Executar validações básicas conforme checklists previamente definidos; Documentar aprendizados e sugerir melhorias nos processos de capacitação e implantação; Oferecer suporte aos clientes durante o processo de implantação, esclarecendo dúvidas e mediando questionamentos; Realizar ajustes pontuais de configuração e integrações, conforme orientação técnica.
WHO WE AREAt Trustly, we're on a mission to create a more intelligent, efficient, and secure financial future by transforming the payments landscape. As a leading player in Open Banking Payments, we are setting the standard for Pay by Bank at checkout, offering unmatched freedom, speed, and convenience to millions of consumers and merchants around the globe.Our Vision: To construct the world’s most revolutionary payment network and redefine the payment experience.We are a global collective of innovators, collaborators, and achievers. If you possess a strong sense of purpose and flourish in a fast-paced, entrepreneurial, and high-growth setting, we invite you to join our team and help reshape how the world makes payments.About the Team:The FIC team is tasked with creating and developing integrations between Trustly's product and financial institutions worldwide. These integrations can include direct connections, such as REST APIs, or any technology that allows us to gather the information necessary to authorize banking or financial transactions. Additionally, the FIC team is responsible for daily monitoring of the success rates of each connector and the percentage of successful or unsuccessful transactions, using this data to ensure a high level of product quality.
We are seeking a highly skilled Senior Electrical Engineer to join our dynamic team specializing in natural resources. The ideal candidate will possess extensive experience in electrical engineering principles and practices, particularly within the energy sector.In this role, you will be responsible for designing and implementing electrical systems for vario…
Join Segula Technologies as an Automotive Engine Testing Analyst in Curitiba, where you will play a crucial role in ensuring the performance and reliability of cutting-edge engine technologies. Your expertise will contribute to the development and validation of innovative automotive solutions, working alongside a team of professionals dedicated to excellence in the automotive industry.
Join Our Dynamic Agent Operations TeamAt Tako, our Agent Operations team is vital in managing our agents and serves as the primary contact point for our clients. We ensure that critical payroll processes and legal obligations are executed in an automated, precise, compliant, and reliable manner, even in the most challenging scenarios.We work collaboratively, directly, and with minimal internal bureaucracy, empowering our team with a high level of responsibility. Close collaboration with clients, as well as constant partnership with Product, Engineering, and Customer Success, is crucial as we validate complex scenarios, monitor exceptions, ensure the reliability of automated workflows, and actively contribute to product evolution and the establishment of a new standard for AI-powered payroll in Brazil.We value curious individuals who challenge the status quo, learn quickly, and take ownership of problems, not just execution.About the PositionWe are looking for an AI Customer Experience Analyst to act as the human touchpoint between our clients and internal Operations and Engineering teams.The N2 is responsible for ensuring no client is left unanswered. This role focuses on addressing inquiries that AI cannot resolve, such as flow questions, platform issues, and most importantly, managing the customer experience. This position filters inquiries to determine whether they go to Payroll Agents or Engineering.This role offers a high level of autonomy, organization, and responsibility, suitable for professionals eager to engage with customer service and platform support, able to work efficiently, empathetically, and with a business-minded approach—even without being technical payroll specialists.The analyst will manage the entire inquiry process from triage to confirmation with the client that the issue has been resolved, playing a central role in enhancing the customer experience with Tako through active communication, consistent follow-up, and agile resolution.
Join the leading startup in B2B Sales!A Econodata, backed by Grupo Telefonica, offers a cloud-based B2B Intelligence and Prospecting Platform that allows users to segment and query all 22 million companies in Brazil.We proudly serve major clients like LinkedIn, TOTVS, Unimed, and Uber, and also cater to hundreds of SMEs.We are looking for CUSTOMER ENCHANTERS: relationship-driven professionals eager to grow in the Customer Success domain, utilizing agile methodologies and directly influencing results.As a Customer Success Analyst, you will facilitate the adoption of Econodata, ensuring clients achieve their desired outcomes and experiences with our active prospecting strategy.Key Responsibilities:Onboard new clients effectively.Maintain regular communication with clients, understanding their challenges and planning joint initiatives to help them achieve their goals.Identify product priorities based on client feedback.Manage churn reduction, contract upgrades, and downgrades.Plan and execute Customer Education initiatives.Performance Metrics:Client retention and revenue expansion;Conduct follow-up meetings;Quarterly success reviews.
Join RD Station as a Senior Data Engineer, specializing in Platform & AI, where you will play a pivotal role in leveraging data to drive our innovative solutions. In this remote position, you will be responsible for designing, constructing, and maintaining robust data pipelines that ensure the accuracy and effectiveness of our data systems.
Are you eager to collaborate closely with a single sponsor while enjoying the stability and diverse career opportunities provided by a global Contract Research Organization (CRO)? Join us at ClinChoice, where our team believes it’s the perfect balance.We are currently seeking a Regulatory Affairs Analyst Consultant for a 12-month contract with potential for extension to support one of our esteemed clients.ClinChoice is a worldwide full-service CRO dedicated to excellence, professional growth, and fostering a supportive work environment. In this client-facing position, we seek confident individuals capable of working autonomously while building a high-trust relationship with client counterparts.
Join Experian as a Corporate Responsibility Analyst in a volunteer capacity, where you will play a vital role in supporting our commitment to social responsibility and community engagement. In this position, you will collaborate with various teams to develop and implement initiatives that positively impact our communities and enhance our corporate reputation.
About the Role Applus+ IDIADA is hiring a Product Validation Analyst in Indaiatuba. This position focuses on making sure products meet strict quality and performance standards before they reach customers. What You Will Do Work closely with engineers and project managers to plan and conduct product tests Analyze test results to identify areas for improvement Share clear, actionable feedback to help refine product features Support efforts to raise product quality and customer satisfaction Location Indaiatuba
About the Role bv is looking for a Pleno Digital Analytics Analyst in São Paulo. This position works closely with the analytics team to turn digital data into clear, practical insights. The role focuses on supporting digital strategy improvements and helping optimize performance across channels.
Segula Technologies is hiring an Embedded Systems Analyst to join the team in Curitiba. This role focuses on embedded software and hardware for commercial trucks, supporting the full lifecycle from development to maintenance. Main responsibilities Design and develop embedded systems for truck platforms, including both software and hardware components. Test embedded solutions, evaluating both new and existing systems for performance and reliability. Maintain and update embedded systems as project requirements change. Collaborate with engineering teams to enhance system functionality and address technical challenges. Location This position is based in Curitiba.
Role overview Truelogic is hiring a Senior Data Platform Engineer in São Paulo. This position focuses on building and maintaining data platforms for finance-related projects. A central part of the work involves Master Data Management (MDM), with a strong emphasis on data quality and consistency throughout the platform. What you will do Design and develop data platforms using Python and AWS Implement and maintain MDM solutions to ensure reliable, accurate data Support business decision-making by maintaining high standards of data integrity Key technologies Python AWS Master Data Management (MDM) Location This role is based in São Paulo.
Join our dynamic team as a Senior Organic Search Strategist at Power Digital Marketing. In this fully remote role, you will leverage your expertise in SEO to drive organic growth for our clients. You will be responsible for developing and executing comprehensive search strategies, conducting in-depth keyword research, and analyzing performance metrics to enhance visibility and engagement.
Join Segula Technologies as a Motor Calibration Analyst in our Itatiaia facility. We are seeking a dedicated individual who is passionate about automotive technology and possesses a keen attention to detail. In this role, you will be responsible for calibrating engine parameters and ensuring optimal performance standards.
At NEORIS, we are the driving force behind growth in Ibero-America, merging global excellence in engineering from EPAM with regional experience and cultural proximity. We empower organizations to scale, modernize, and advance their digital transformation through innovative solutions in Cloud, Data & Analytics, Artificial Intelligence, Cybersecurity, Intelligent Automation, Strategic Consulting, and Software Engineering.With a strong Nearshore model and over 60,000 professionals across more than 55 countries, we connect global capabilities with local trust to deliver real impact, sustainable growth, and high-value results for our clients.We believe that diversity fuels innovation. Therefore, all our opportunities are open to everyone, regardless of gender, race, age, identity, orientation, or condition.Job Description:We are currently seeking a Senior Change Management Consultant to lead an SAP S/4HANA rollout project. The successful candidate will manage organizational change, ensuring effective communication, stakeholder engagement, and system adoption. This fully remote position will require strong collaboration with business areas, functional and technical teams, focusing on training, Go-Live preparation, and post-implementation stabilization.
Contract|Hybrid|São Paulo, State of São Paulo, Brazil
First Help Financial (FHF) is a U.S.-based company that provides auto loans to underserved communities. The team offers flexible financing and supports customers and partners in three languages. Over the past nine years, FHF has expanded its portfolio by more than 30% each year. With professionals from over 20 countries, FHF values high standards and a lively workplace culture. Benefits and support are structured to help team members succeed. Role overview This Senior Site Reliability Engineer position is based in São Paulo, with a hybrid schedule. The role requires one in-office day per week (rotating) and one additional office day each month at the Brazil headquarters (Nações Unidas 12901, São Paulo - SP). The SRE will report to the Engineering Manager. Fluency in both English and Portuguese is required. Learn more about the Engineering team. Opportunity First Help Financial has received the "Great Place to Work" certification for five consecutive years. The Engineering department is growing to support continued business expansion. In this Senior Site Reliability Engineer role, the focus is on guiding quality and testing within a Scrum Team, aiming to surpass industry benchmarks for quality processes. What you will do Maintain the availability, performance, and reliability of the Loan Origination System (LOS) through proactive monitoring and incident response. Collaborate with product and engineering teams to set and uphold SLOs/SLAs, introduce error budgets, and promote accountability. Drive architectural improvements to strengthen resilience, scalability, and observability. Lead incident analyses and postmortems, implementing preventive actions. Design and build automation solutions to improve system reliability.
WHO ARE WE?Launch Potato is a thriving digital media company that attracts over 30 million visitors each month through popular brands such as FinanceBuzz, All About Cookies, and OnlyInYourState.As the Discovery and Conversion Company, we strive to connect consumers with leading brands through data-driven insights and innovative technology.With our headquarters located in South Florida, we support a remote-first workforce spread across more than 15 countries, cultivating a high-growth and high-performance culture where speed, ownership, and measurable impact are the keys to our success.WHY JOIN US?At Launch Potato, you’ll have the chance to enhance your career by taking ownership of your projects, working swiftly, and making a significant impact alongside a global team of top performers.
Join Tieto Tech Consulting as a Senior Network Engineer (Messaging) in Rio de Janeiro. In this pivotal role, you will leverage your expertise in network engineering to enhance our messaging systems, ensuring optimal performance and reliability.Your responsibilities will include designing, implementing, and maintaining network infrastructures, troubleshooting complex issues, and collaborating with cross-functional teams to deliver innovative solutions.
Full-time|Remote|Remote — Rio de Janeiro, State of Rio de Janeiro, Brazil
About BigDataCorpBigDataCorp is the largest datatech company in Latin America, democratizing access to data since 2013, thereby enhancing possibilities and certainties in an uncertain world.We are pioneers in the capture, structuring, storage, and distribution of data in Brazil. Our unique process is compliant with the LGPD and other regulations, ensuring the ethical sourcing of all provided information.About the RoleWe are inviting candidates to join our talent pool!The Commercial area is responsible for selling and supporting clients throughout the purchasing process and the utilization of BigDataCorp products and services. The Customer Success team, as the name implies, ensures client satisfaction and success during their journey with our solutions. This includes assisting clients with solution integration, understanding their business needs to suggest new solutions or process improvements, and facilitating interactions between clients and internal teams, fostering long-lasting relationships.Responsibilities Onboard clients (Initial introduction, confirmation of credential receipt, integration follow-ups, initial presentations); Establish and maintain positive business relationships with clients (analysts, developers, operations); Align expectations through discussions; Conduct periodic meetings to monitor and understand each client’s status, addressing questions or suggestions for improvement to maximize their use of our solutions; Monitor client satisfaction (NPS); Analyze data and trends to identify, act upon, and influence long-term decisions to maximize portfolio potential; Act as a strategic partner to the sales team; Update CRM with all client interactions to maintain historical records; Track KPIs (revenue, volume, health score) for clients and identify opportunities or potential issues; Be the first point of contact for client support, addressing inquiries and redirecting technical issues to the support team. Required Skills Previous experience in Customer Success; Knowledge of Customer Success processes; Understanding of Customer Success KPIs; Familiarity with everyday Customer Success software/tools; Excellent communication and presentation skills; Able to handle urgent situations and tight deadlines; Empathy and patience with clients; Ability to interpret graphs and reports.
Profissionais com experiência em CartórioEmpresa: VHL Sistemas Local: Home OfficeSobre a VHL SistemasA VHL Sistemas é uma empresa brasileira que se destaca no desenvolvimento de soluções tecnológicas para gestão pública e privada, com forte presença no setor de cartórios e serviços notariais. Nossa missão é proporcionar tecnologia confiável, processos otimizados e atendimento personalizado, auxiliando nossos clientes na transformação e modernização de suas operações.Estamos em busca de formar um Banco de Talentos para profissionais com experiência em cartórios que desejam avançar para áreas de Suporte ou Implantação de Sistemas, contribuindo diretamente para a satisfação e sucesso de nossos clientes.Atuação em SuporteComo Analista de Suporte, você será a primeira linha de contato com o cliente, com as seguintes responsabilidades: Atender e registrar solicitações através dos canais oficiais; Realizar diagnósticos iniciais e aplicar soluções simples; Escalar questões mais complexas para as equipes de Dados ou Produtos, assegurando uma transição clara; Monitorar os chamados até a resolução, garantindo a qualidade e a satisfação do cliente; Documentar interações e soluções aplicadas, contribuindo para a melhoria contínua do suporte. Atuação em ImplantaçãoNa área de Implantação, você ajudará na integração e adaptação dos clientes aos sistemas da VHL, colaborando de forma ativa e voltada ao aprendizado. Suas atividades incluirão: Apoiar treinamentos conduzidos por analistas mais experientes, atuando como observador ou suporte técnico; Participar de reuniões de validação, contribuindo para o levantamento das necessidades dos clientes; Auxiliar na criação de materiais de apoio e roteiros de treinamento; Executar validações básicas conforme checklists previamente definidos; Documentar aprendizados e sugerir melhorias nos processos de capacitação e implantação; Oferecer suporte aos clientes durante o processo de implantação, esclarecendo dúvidas e mediando questionamentos; Realizar ajustes pontuais de configuração e integrações, conforme orientação técnica.
WHO WE AREAt Trustly, we're on a mission to create a more intelligent, efficient, and secure financial future by transforming the payments landscape. As a leading player in Open Banking Payments, we are setting the standard for Pay by Bank at checkout, offering unmatched freedom, speed, and convenience to millions of consumers and merchants around the globe.Our Vision: To construct the world’s most revolutionary payment network and redefine the payment experience.We are a global collective of innovators, collaborators, and achievers. If you possess a strong sense of purpose and flourish in a fast-paced, entrepreneurial, and high-growth setting, we invite you to join our team and help reshape how the world makes payments.About the Team:The FIC team is tasked with creating and developing integrations between Trustly's product and financial institutions worldwide. These integrations can include direct connections, such as REST APIs, or any technology that allows us to gather the information necessary to authorize banking or financial transactions. Additionally, the FIC team is responsible for daily monitoring of the success rates of each connector and the percentage of successful or unsuccessful transactions, using this data to ensure a high level of product quality.