About the job
About SAMY
SAMY is an innovative global network of independent marketing and communications agencies dedicated to leveraging research, technology, strategy, creativity, and performance to deliver impactful, data-driven solutions that drive brand growth. With a robust workforce of over 1000 professionals across 15+ offices in 18 countries (including Europe, the U. S., and Latin America) and operations in 55 markets, SAMY partners with over 100 top-tier clients, specializing in award-winning, comprehensive digital campaigns.
Mission
As the Operational Excellence Manager, your primary responsibility will be to critically assess and enhance operational processes by implementing cutting-edge strategies aimed at boosting efficiency. Acting as the key liaison for the booking team and various internal divisions, you will centralize knowledge, introduce innovative strategies, and investigate new KPIs and methodologies to achieve operational excellence. Your role will be pivotal in integrating novel work methods, fostering teamwork, and driving innovation in influencer marketing.
Key Responsibilities
Process Optimization & Innovation:
- Ensure compliance with established workflows and standard operating procedures across the team.
- Analyze and map existing workflows to pinpoint areas for enhancement and execute strategies to optimize efficiency.
- Lead continuous improvement initiatives and promote the adoption of performance-based remuneration models for influencers.
- Investigate and incorporate new types of creators, platforms, and content into existing processes.
Data Analysis & Metrics Development:
- Collect, analyze, and interpret operational data to uncover trends and identify opportunities for innovation.
- Establish and maintain comprehensive documentation while developing new performance metrics (KPIs).
Collaboration & Leadership:
- Collaborate closely with the Advocacy team and other internal departments.
- Facilitate effective integration across teams, ensuring seamless collaboration with our agency and clients.
- Work alongside the CDMO team and external partners like Traackr to implement innovative projects that enhance share of voice and influence.
Team Training & Development:
- Educate staff on new methodologies and processes, fostering a culture of operational excellence.
- Oversee multidisciplinary teams to ensure alignment with business objectives and customer satisfaction.
