About the job
About dopay:
dopay is an innovative fintech company that is transforming payroll solutions and advancing financial inclusion throughout Egypt. In the past year, we have seen a remarkable growth in our cardholders, now supporting tens of thousands of employees alongside numerous business clients. Our aim is to empower cash-based workers by integrating them into the digital financial ecosystem, thus fostering their financial independence.
Role Overview:
The Corporate Account Opening Specialist plays a vital role in streamlining the process of opening new accounts for our clients. This position requires ensuring that all necessary documentation is accurately completed and compliant with both company policies and the legal requirements of our partnered bank. Attention to detail and the ability to thrive in a fast-paced environment are essential.
Note: A minimum of two (2) years of prior experience in a banking environment, specifically in corporate account openings, is required.
Key Responsibilities:
- Documentation Management: Collect and manage all required documents ensuring accuracy and proper storage. Verify customer identities in compliance with KYC (Know Your Customer) regulations.
- Compliance and Regulations: Stay informed about regulatory requirements pertaining to account openings and ensure adherence to legal and company guidelines.
- Data Entry and System Updates: Enter customer information accurately into the system, updating client records as necessary.
- Problem Resolution: Proactively address and resolve any issues or discrepancies that may arise during the account opening process.
- Follow-Up: Reach out to customers for any additional documentation or clarifications needed to complete the account setup.
- Training and Development: Remain updated on policies and industry best practices, and conduct training sessions for new team members.
- Team Collaboration: Collaborate with our partner bank to finalize account openings for new clients, stay informed on new policies, and assist team members in document collection from customers.
