Technical Customer Support Executive

Join Lucidya as a passionate and customer-oriented Technical Customer Support Executive, where you'll be the first point of contact for our clients. Your mission will be to deliver exceptional technical support for our innovative AI-driven customer experience analytics platform. You'll tackle troubleshooting challenges, guide users through product functional…

WorldFish seeks a consultant to lead knowledge management, learning, and communications for the RedSeaFish Project, a regional initiative focused on sustainable fisheries management in the Red Sea. This project, funded by the Global Environment Facility and implemented by the FAO, supports countries including Djibouti, Egypt, Eritrea, Jordan, Sudan, and Yemen, with Saudi Arabia involved in select activities. The project management unit operates from Cairo, but this role is remote with a Cairo, Egypt location focus. Role overview This consultancy centers on developing and executing a comprehensive Knowledge Management, Learning, and Communications (KMLC) Plan for the RedSeaFish Project. The consultant will coordinate knowledge generation, learning, communication, outreach, and awareness activities across the project’s technical areas. Collaboration with technical teams is key to designing and delivering KML activities that support training and capacity building. Key responsibilities Design and implement a KMLC Plan that aligns with project objectives. Manage the project’s knowledge management and communications component. Coordinate knowledge generation, learning, and outreach activities. Ensure inclusive and gender-responsive stakeholder engagement, drawing on FAO’s regional and national resources. Work closely with technical teams to support training and capacity-building initiatives. Project context The RedSeaFish Project aims to improve fisheries data systems, foster collaborative management, and strengthen regulatory frameworks and institutional capacities in the Red Sea region. Effective knowledge management and learning are essential to support these goals and ensure the project’s impact reaches diverse stakeholders.

Your Role As a Senior Full Stack TypeScript Engineer, you will be instrumental in refining our platform's search and discovery functionalities. This role demands expertise in both frontend and backend development, with the flexibility to pivot focus according to project requirements.Produce high-quality, maintainable code for frontend and backend systems.Engage in technical discussions, propose innovative solutions, and contribute to system architecture to ensure robustness and performance.Collaborate closely with Product Managers, Designers, and Business stakeholders to clarify requirements and align on project objectives.Design and enhance existing systems to ensure they are robust and performant.Enhance testing capabilities through the development of Unit tests, end-to-end tests, and contract tests, reflecting our commitment to Test-Driven Development (TDD).Communicate proactively with both technical and non-technical stakeholders.Effectively manage technical debt with a roadmap-focused strategy to guarantee long-term maintainability.Collaborate with team members through pair programming and code reviews.Break down tasks and estimate work for effective planning with clear technical direction.Consistently deliver high-quality, production-ready features.Expected Type of Work A key project involves enhancing the search capabilities, a continuous effort where we leverage real data to prioritize impactful enhancements. This includes integrating new filtering features with Salesforce and enabling users to search by customer count, which necessitates interfacing with an Elastic Search cluster from another internal tool while updating the frontend for an optimal user experience.

Job DescriptionRole: Senior Automation Quality Control EngineerOverviewWe are looking for a meticulous and driven Senior Software Quality Control Engineer to become a vital part of our Quality Control team. In this role, you will be entrusted with the mission of guaranteeing the quality, reliability, and performance of our software applications through comprehensive manual and automated testing procedures. Your responsibilities will include analyzing requirements, crafting and executing test cases, documenting defects, and collaborating closely with developers, business analysts, and product owners to ensure the delivery of superior software solutions.ResponsibilitiesAnalyze business requirements, user stories, and technical specifications to formulate test scenarios.Design, develop, and maintain comprehensive test cases, test scenarios, and test data.Conduct functional, regression, integration, smoke, and UAT testing across diverse platforms.Create and uphold automated test scripts for UI, API, and integration testing.Seamlessly integrate automation suites with CI/CD pipelines (e.g., Azure DevOps, Jenkins, GitHub Actions).Design and implement scalable test automation frameworks.Execute published API testing (SOAP & REST) utilizing tools such as SoapUI and Postman.Execute manual test cases and meticulously document defects with clear steps, evidence, and priority in defect tracking tools (e.g., Jira, Azure DevOps).Collaborate with developers and business analysts to reproduce, analyze, and resolve defects.Provide precise testing status updates and actively contribute to test planning and estimation.Adhere to established QA processes and standards while fostering continuous improvement.Validate backend data using SQL queries to ensure data integrity.

Welo Data, a subsidiary of Welocalize, is at the forefront of AI data solutions, boasting over 500,000 contributors dedicated to providing high-quality, ethical data for the training of the world's most advanced AI systems. We aim to create smarter and more human AI through the contributions of a diverse community spanning over 100 countries.At Welo Data, our mantra 'Limitless AI. Limitless You.' embodies our commitment to fostering smarter AI through human collaboration. We offer a multitude of opportunities for individuals worldwide to engage, contribute, and thrive on their own terms.Are you detail-oriented and eager to explore technology? Welo Data is cultivating a global network of linguists, language enthusiasts, and culturally aware contributors to help develop safer and more intelligent AI systems. By becoming part of our talent community, you will gain priority access to flexible, remote projects focusing on tasks such as annotation, evaluation, and prompt creation—always on your schedule. Important Note: This is not a current job opening. By applying, you will join our global contributor network. When a project matches your skills and availability, we will contact you with details regarding scope, timeline, and compensation.

Vezloo for Programming is seeking a part-time Tennis Analyst to support live match analysis on a freelance basis. This remote role is based in Cairo, Cairo Governorate, Egypt and centers on real-time sports data work. What you will do Monitor and analyze live tennis matches as they happen. Capture match events and statistics with accuracy and attention to detail. Maintain data integrity and consistency throughout each match session. Follow established guidelines and reporting standards for all analyses. Deliver timely and high-quality analysis after each match. Role details Part-time, per match engagement Remote work, with a focus on matches relevant to Cairo time zone This position suits individuals with a keen eye for detail and a strong interest in tennis data. Analysts will play a key part in upholding the quality of Vezloo for Programming’s sports analysis.

Join our innovative team at Foodics as a Senior Product Designer, where you'll play a key role in shaping the future of our design and user experience. Collaborate with cross-functional teams to create user-centric designs that elevate our products. This is your chance to make a significant impact in a fast-growing company dedicated to transforming the food and beverage industry.

About Us: At Octopus by RTG, a vital division of Robusta Technology Group, we specialize in recruitment and outsourcing solutions, empowering businesses globally—from Europe to the GCC and Egypt—to connect with elite tech talent. Our mission is to facilitate efficient scaling for organizations by matching them with the right professionals.Job Overview: As a Technical Recruitment Partner, you will be instrumental in identifying and attracting premier tech talent for our diverse international clientele. This position demands a comprehensive understanding of technology roles, best recruitment practices, and a knack for fostering strong relationships with candidates and hiring managers alike. The ideal candidate will possess strategic insight and a fervent commitment to sourcing the finest tech professionals in the market.Key Responsibilities: End-to-End Recruitment: Oversee the complete recruitment lifecycle for technical roles, from job requisition to successful placement. Design and implement sourcing strategies to discover and attract top talent through job boards, social media, networking events, and referrals. Evaluate candidates through screening and interviews to assess their technical expertise, cultural fit, and alignment with client needs. Stakeholder Collaboration: Collaborate closely with hiring managers to grasp the specific technical requirements for each position, including needed skills, experience, and team dynamics. Offer expert guidance to hiring managers on recruitment best practices, market trends, and candidate availability. Serve as a liaison between candidates and clients, ensuring smooth communication and a positive recruitment experience. Candidate Experience: Guarantee a seamless and professional experience for candidates throughout the recruitment journey, from initial contact to onboarding. Provide timely and constructive feedback to candidates, helping to maintain a robust talent pipeline for future opportunities. Handle the offer negotiation process to achieve favorable outcomes for both candidates and clients. Technical Knowledge: Maintain an in-depth understanding of various technical roles, including software development, data science, cybersecurity, cloud computing, DevOps, and IT infrastructure. Stay informed about emerging technologies and industry trends to better evaluate candidate skills and relevance in the market. Reporting and Analysis: Track and analyze recruitment metrics—such as time-to-fill, quality of hire, and candidate satisfaction—to enhance recruitment processes continually. Prepare and deliver reports to stakeholders on recruitment performance.

Experience Level: 8–12 years (Senior) As a Senior Dynamics 365 Functional Consultant, you will serve as the primary functional expert and Level 1 support specialist for the Dynamics 365 modules, with a primary focus on Finance, along with supporting experience in Project Operations and Customer Service. Your role will encompass configuring, customizing, and supporting users to ensure alignment between Dynamics processes and business requirements. Key Responsibilities:Deliver functional expertise and Level 1 support for Dynamics 365 Finance, Project Operations, and Customer Service.Configure and customize Finance modules to meet organizational needs.Assist end-users by troubleshooting functional issues, conducting root-cause analysis, and collaborating with technical teams for resolution.Define and execute user acceptance testing (UAT), facilitate training, and manage change activities effectively.Ensure that Dynamics configurations align seamlessly with business processes.Act as the primary point of contact for Dynamics functionalities post-go-live.

Overview Are you enthusiastic about linguistics and committed to enhancing language quality? We invite you to be part of a groundbreaking language evaluation initiative as an Arabic (Gulf) Quality Control Specialist at Welo Global. In this vital role, you will meticulously review and refine AI-generated language outputs to ensure linguistic precision, grammatical integrity, and cultural relevance. Your specialized knowledge will be crucial in advancing conversational AI technologies.Key Responsibilities:Critically review AI-generated texts for linguistic accuracy, grammatical correctness, and cultural appropriateness.Identify language issues and create high-quality rewritten responses to enhance output quality.Craft natural prompts and responses in Arabic to enrich conversational datasets.Work collaboratively with international teams to elevate the quality and efficacy of AI language models.Project Overview:Start Date: ASAPDuration: 4 weeksCommitment: Approximately 20 hours per week with a flexible scheduleJob Type: Freelance contractPay Rate: $38 USD/hourLocation: Remote (Egypt, Saudi Arabia)Qualifications:Strong academic or professional qualifications in linguistics are essential.Native or professional fluency in Arabic (Gulf) with outstanding written communication skills.In-depth understanding of grammar, linguistic structures, and cultural nuances in the Arabic language.Previous experience in language review, evaluation, or similar roles is preferred.Ability to perform structured tasks such as preference ranking, prompt-response generation, grammatical checks, and text enhancement.Detail-oriented with a knack for providing clear and constructive feedback.Join us at Welo Global and leverage your linguistic expertise to contribute to innovative AI projects that will redefine communication!

We are seeking a dynamic and results-oriented Senior UX/UI Designer to develop high-quality, production-ready designs for web, intranet, enterprise portals, and mobile applications. Role Overview Convert business and functional requirements into actionable, user-tested designs. Collaborate closely with Project Managers, Business Analysts, Developers, and Clients. Maintain consistency, usability, and effective implementation across digital platforms.Requirements Platforms & Projects Public-facing websites (Government / Free Zone / Enterprise) Intranets & Employee Experience Platforms Business applications & workflows Mobile & responsive web apps Liferay DXP-based platforms & other frameworks Key Responsibilities Transform business requirements documents (BRDs) and user stories into user journeys, task flows, and screen flows. Conduct UX discovery sessions, stakeholder interviews, and validation workshops. Deliver user personas, journey maps, information architecture, and navigation models. Design developer-ready UI, modular and reusable components, and comprehensive design systems. Manage Arabic and English layouts (RTL/LTR). Create designs for responsive, tablet, and kiosk use cases. Develop wireframes, clickable prototypes, and high-fidelity UI designs. Ensure visual consistency and provide clear specifications for developer handover. Who You Are Proficient in working within regulated environments including employees, managers, vendors, citizens, students, and startups. Possess a strong understanding of user-centered design principles and system constraints. Focused on delivery, results-oriented, and collaborative in nature.

OverviewAre you an enthusiast of linguistics and language evaluation? Join us in an exciting venture as we embark on a groundbreaking language evaluation project. We are seeking talented Arabic (Levantine)-speaking linguistics experts to take on the role of Quality Control Specialists. In this pivotal position, you will assess and enhance AI-generated language outputs with a focus on linguistic accuracy, grammatical integrity, and cultural relevance. Your insights will be instrumental in advancing conversational AI systems.Your Responsibilities:Critique and assess AI-generated texts for linguistic precision, grammatical accuracy, and cultural suitability.Identify shortcomings and provide high-quality revisions to elevate language outputs.Create natural prompts and responses in the target language to enrich conversational datasets.Collaborate with international teams to enhance the quality and efficacy of AI language models.Project Details:Start Date: ASAPDuration: 4 weeksCommitment: ~20 hours/week (flexible schedule)Job Type: Freelance contractPay Rate: $22 USD/hourLocation: Egypt, Saudi Arabia, Jordan (Remote)Requirements:Robust academic or professional background in linguistics (required).Native or professional proficiency in Arabic (Levantine) with exceptional written communication skills.Comprehensive understanding of grammar, linguistic frameworks, and cultural subtleties of the target language.Experience in language review, evaluation, or related roles.Aptitude for handling structured tasks such as preference ranking, prompt-response writing, grammaticality checks, and text refinement.Detail-oriented with a knack for delivering clear, constructive feedback.This is a unique opportunity to leverage your linguistics expertise in cutting-edge AI projects. Join our team and help shape the future of AI communication!

Join Tarjama as a Freelance Senior Graphic Designer, where you'll play a pivotal role in crafting high-impact, strategically aligned creative solutions tailored for intricate corporate projects. This position emphasizes the development of innovative creative concepts and the production of top-tier, production-ready visuals that comply with brand standards and client specifications.Your ability to work autonomously will be essential as you tackle sophisticated briefs with minimal oversight, contributing to high-level design projects encompassing corporate reports, proposals, presentations, and marketing materials. Upholding excellence, precision, and brand consistency is paramount.Key ResponsibilitiesDesign Strategy & Execution:Develop and implement advanced creative concepts that align with branding and communication objectives.Transform complex briefs into compelling visual narratives with minimal supervision.Create high-quality corporate materials, including reports, proposals, presentations, pitch decks, and marketing assets.Produce print-ready and digital files with meticulous attention to detail.Ensure visual consistency across various formats while safeguarding brand integrity.Adapt and optimize designs for different platforms and media.Thoroughly review project briefs to ascertain requirements, timelines, and technical specifications.Manage multiple projects concurrently while adhering to tight deadlines.Create animated graphs, data visualizations, and GIFs for digital reports as needed.Cross-functional Collaboration & Client Communication:Work closely with project managers and stakeholders to ensure alignment with project goals.Engage in internal review cycles and implement feedback effectively.Participate in client meetings to present, clarify, and refine creative concepts.Maintain professional communication to ensure a seamless workflow and high client satisfaction.Brand Consistency & Creative Excellence:Adhere strictly to brand guidelines and corporate identity standards.Contribute to the maintenance and elevation of visual quality standards across projects.Stay abreast of industry trends and integrate innovative design approaches as appropriate.

Join Robusta Technology Group (RTG), a pioneering force in digital transformation, where we provide a comprehensive technological ecosystem. Collaborating with both local and global partners, RTG is dedicated to enhancing digital customer experiences, establishing remote engineering hubs, and fostering ventures across various industries. We act as a catalyst for positive impact and sustainable growth by organizing events, creating innovative spaces, and developing content that drives engagement and results.As a dynamic tech agency, Robusta engages with a diverse clientele across multiple sectors, focusing on implementing impactful digital transformation initiatives. Our expert team of over 100 tech and market consultants has established a significant presence across the EMEA region, with key operational hubs in Egypt and Germany. You will collaborate closely with our partner, Hyperone.Role Overview:The Senior Commercial Manager will oversee the commercial aspects of Hyperone's website and mobile application, managing a comprehensive commercial strategy that includes planning, category management, digital advertising, partnerships, and marketplace operations. Leading a dedicated team of 17 professionals, including 5 direct reports, you will drive online growth, optimize product performance, and enhance digital revenue streams.Key Responsibilities:Develop a commercial strategy for Hyperone's digital business to foster growth and meet objectives set by the Steering Committee.Inspire and empower your commercial team to achieve compelling annual results.Collaborate with the Category team to increase product listings.Negotiate annual rebates and incentive programs with top vendors to enhance gross margins through contract arrangements.Engage with vendors on initiatives to promote their brands and products.Create a rate card for Hyperone App advertising features, including SMS, to facilitate vendor promotions.Devise a digital strategy to achieve traffic goals through various channels, including influencers, bloggers, affiliates, and media buying, ensuring effective return on ad spend (ROAS).Expand Hyperone's brand presence in various marketplaces and capture market share.Build and maintain strong relationships with corporations to fulfill their needs for office supplies and employee giveaways.Ensure alignment and collaboration across e-commerce functions to promote synergy and growth.Review monthly P&L statements to identify growth opportunities through new revenue streams or cost reductions.Report to the E-commerce Director with detailed monthly and quarterly business results compared to budgets, and develop mitigation plans as necessary.

About the Role Talent-360.me is hiring a Senior Graphic Designer in Cairo. This role calls for a creative professional with a sharp eye for detail and a strong portfolio across digital and print platforms. The Senior Graphic Designer will play a key part in shaping visual content for the company’s campaigns and communications. Main Responsibilities Develop original graphics for digital and print, including ads, social media, brochures, presentations, and web interfaces. Collaborate with marketing and product teams to create designs that follow brand guidelines and support business goals. Manage several design projects at once, from initial concept through to final delivery, ensuring deadlines are met. Maintain consistency and quality across all visual materials. Stay updated on current design trends, tools, and techniques. Mentor junior designers and provide feedback to help improve their work. Location This position is based in Cairo, Cairo Governorate, Egypt.