IT Technical Support Representative

Shift4 Payments, Inc. is seeking an IT Technical Support Representative based in Center Valley, Pennsylvania. This position centers on assisting clients with technical issues and ensuring a consistently high level of service. Key responsibilities Handle client requests for technical support in a timely and professional manner Troubleshoot and resolve a range…

About Shift4 Shift4 (NYSE: FOUR) supports commerce worldwide by simplifying complex payment systems. The company processes billions of transactions each year for hundreds of thousands of businesses in a wide range of industries. Learn more at www.shift4.com. Role Overview The Technical Support Associate works directly with customers to troubleshoot and resolve Shift4shop e-commerce issues. This position uses analytical and problem-solving skills to review logs and customer interactions, whether by phone, email, ticket, or chat, to find solutions and spot recurring problems. A strong grasp of Shift4’s software and services is essential, along with solid communication and customer service skills. What You Will Do Deliver customer support through phone, email, and chat channels Meet service level agreements and performance metrics set by management Gather details and assess issues by reviewing reported symptoms Troubleshoot and resolve technical problems related to Shift4shop and Shift4 Payments Follow established support processes and procedures Escalate critical issues according to customer and company guidelines Document all interactions accurately, whether by call, email, or chat Follow up and ensure timely callbacks or emails when needed Stay informed about system updates and enhancements Ability to sit for extended periods Use a headset and microphone as required Perform additional duties as assigned Locations Center Valley, Pennsylvania, United States Las Vegas, Nevada, United States Morrisville, North Carolina, United States

OverviewShift4 (NYSE: FOUR) is revolutionizing the world of commerce by streamlining intricate payment systems globally. As a frontrunner in commerce-enabling technology, Shift4 facilitates billions of transactions each year for numerous businesses across diverse industries. Explore more at www.shift4.com.SummaryThe Senior POS Support Associate for Positouch will deliver exceptional technical support for Positouch POS systems and credit card terminals. This role involves diagnosing, troubleshooting, and resolving customer concerns through various communication channels while upholding superior customer service standards. The associate will work closely with internal teams to enhance terminal/system performance and improve merchant satisfaction.ResponsibilitiesActively listen to customer inquiries and issues; show empathy in building rapport.Diagnose and resolve issues related to terminal/POS systems through effective troubleshooting.Review call logs to identify patterns and root causes of problems.Collaborate with cross-functional teams to enhance product offerings and customer experience.

Dun & Bradstreet has delivered business data and analytics for more than 180 years. Organizations around the world rely on this information to support growth, manage risk, and guide decisions. The company encourages creativity, teamwork, and fresh thinking. More details are available at dnb.com/careers. Role overview The Associate Helpdesk Specialist acts as the first line of support for technical issues within Dun & Bradstreet. Based in Center Valley, Pennsylvania, this position manages incidents and service requests submitted by colleagues through phone, chat, email, and ticketing systems. Key responsibilities Respond to technical issues and service requests from team members using various communication channels Resolve problems promptly when possible Escalate more complex issues to specialized teams Log, prioritize, and track all tickets to help meet service level agreements

About Shift4 Shift4 (NYSE: FOUR) provides commerce technology that supports billions of transactions for businesses worldwide. The company’s solutions help streamline payments across industries. Learn more at www.shift4.com. Role Overview The Payments Support Associate acts as the main contact for customers who need help with Shift4 products and services. This includes tools like Lighthouse Transaction Manager (LTM), Universal Transaction Gateway (UTG), Skytab Solo, and various POS integrations. The role focuses on troubleshooting, resolving technical and account issues, and supporting customers by working closely with internal teams, resellers, and partners. What You Will Do Provide customer support by phone, email, chat, and ticketing systems. Assist customers with website navigation, statements, contracts, payments, and POS questions. Identify and troubleshoot issues related to credit card, gift card, and POS processing. Collaborate with resellers, partners, and internal teams to solve integration problems. Location Center Valley, Pennsylvania, United States

OverviewShift4 Payments, Inc. (NYSE: FOUR) is revolutionizing the world of commerce by streamlining complex payment systems globally. As a frontrunner in commerce-enabling technology, Shift4 facilitates billions of transactions each year for hundreds of thousands of businesses across diverse industries. To learn more, visit www.shift4.com.ResponsibilitiesAs the Supervisor of POS Support - SkyTab, you will oversee the daily operations of the POS Support department while mentoring and developing a dedicated team of POS Support Representatives. Your role involves monitoring live call volumes, assisting technicians, and providing constructive feedback to enhance performance. You'll also be responsible for reporting call trends to management to pinpoint areas needing improvement or urgent attention. This summary encapsulates key responsibilities, though the dynamic nature of the company may necessitate additional duties. This position reports to the POS Manager.Oversee multiple phone queues to ensure optimal Service Levels and Average Handle Times per call.Identify, report, and provide training on topics affecting Service Levels and Average Handle Time, aiming to elevate team performance.Collaborate with Coaching Teams and other POS Management members to effectively train and develop POS Support Staff.Work with Development teams for testing new product releases or troubleshooting existing escalations.Maintain and present performance reports focused on individual employee efficiency and customer satisfaction.Coordinate with the POS Manager and HR for performance reviews, implementing HR policies, and other necessary actions.Manage escalations and assign ownership of cases as needed.Assist with special projects as required.

Shift4 Payments, Inc. (NYSE: FOUR) supports businesses around the world by simplifying payment systems. The company handles billions of transactions each year for clients in a wide range of industries. More information is available at www.shift4.com. The Customer Service Associate position is a full-time, on-site role at Shift4's headquarters in Center Valley, Pennsylvania. Standard hours are Monday through Friday. Role overview Customer Service Associates serve as the first line of support for merchants. This role covers a range of topics, including payment processing, POS systems, hardware, software, and account management. Associates need to stay curious about technology, solve problems efficiently, and manage several tasks at once while maintaining clear, professional communication. Main responsibilities Answer and resolve customer questions related to payment processing, billing, hardware, software, and account issues. Assist merchants with troubleshooting credit card terminals, POS systems, and integrated software platforms.

Company Overview Shift4 (NYSE: FOUR) simplifies complex payment systems for businesses worldwide. The company supports billions of transactions each year across a wide range of industries. More information is available at www.shift4.com. Role Overview The Senior Technical Business Analyst - Business Intelligence Focus will join Shift4’s Information Technology Group. This role centers on gathering and interpreting business requirements, then translating them into actionable insights that support information flow throughout the company. The analyst will work closely with stakeholders to define, validate, and deliver business intelligence (BI) solutions. Strong analytical skills, technical expertise, and clear communication are essential to ensure solutions align with organizational goals. This role requires onsite work at one of these Shift4 offices: Tampa, FL; Atlanta, GA; Las Vegas, NV; or Center Valley, PA.

OverviewShift4 Payments, Inc. (NYSE: FOUR) is at the forefront of transforming commerce by streamlining complex payment systems globally. As a leading provider of commerce-enabling technology, Shift4 facilitates billions of transactions each year for countless businesses across diverse sectors. For more information, please visit www.shift4.com.Summary:As a Customer Service Associate, you will be the first point of contact for merchants, providing multi-channel support to address inquiries about payments, POS systems, hardware, software, and account management. This role demands a keen technical aptitude, strong problem-solving abilities, and the capacity to juggle several tasks while maintaining clear and professional communication.Responsibilities:Address and resolve customer inquiries related to payment processing, billing, hardware, software, and accounts.Guide merchants through troubleshooting procedures for credit card terminals, POS systems, and integrated software solutions.Identify technical issues and escalate complex cases to higher-tier support teams as required.Leverage internal systems, knowledge bases, and tools to deliver prompt and precise support.